Ratings based on 433 Verified Reviews

3.3 out of 5
58% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

15 mins drive toEllis Isand .every 20 mins Buses

Posted May 14, 2017
They allowed to me check in before 90 mins and they allowed me To keep the baggage after check out time and also allowed us have the food in the lobby breakfast area.NiceFriendly staff
Comment from Hotel Management
May 15, 2017 by General Manager  , Hotel Management
Thank you for selecting Extended Stay America - Secaucus - New York City Area. We are glad you loved everything we had to offer, especially our excellent location. Every team member here works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. Thanks for the wonderful review, and we look forward to seeing you back soon. Sincerely, General Manager 
2 out of 5
by A verified traveler

Hotel with a "view"

Posted Mar 28, 2017
Bathroom door broken , no extra sheets or pillows for pullout bed , telephone in room didn't work (not even to the front desk) Staff was very nice , but shocked to see no room service done even if it was just to bring new towels in.
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
We appreciate you sharing your feedback and apologize if our services were not communicated to you at the check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Regardless of the length of stay, our goal is to provide a well-maintained suite, and we will take this opportunity to ensure that we are doing just that. Thank you for being our guest. We hope to see you again, so that we can provide you with a better experience. Sincerely, General Manager
3 out of 5
by A verified traveler

No coffee at breakfast

Posted Mar 19, 2017 on Hotels
Room was clean and comfortable but the grab and go breakfast left a lot to be desired. Breakfast was supposed to be available until 9:00 am. Coffee was gone by 8:15 and when questioned the staff said they would not be making any more, nor was there any more creamer available for the 1/2 cup of coffee dregs that I was able to get. Poor service and attitude on the part of the staff responsible for breakfast.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I apologize that you were not able to take advantage of our breakfast and for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
3 out of 5
by Stephanie

Posted Mar 17, 2017 on Hotels
The room was itself ok; It was clean, and the bed was alright. I thought it was kind of odd that the refrigerator was set to the lowest setting with the knob broken off so you couldn't change it. It was too warm to put anything in. The "breakfast" (if you could call it that) was some crumbly granola bars and prepackaged mini muffins... no fruit, no drinks besides coffee, just kind of disappointing in general.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Stephanie, we appreciate you being our guest. We are pleased to know you liked the cleanliness of room along with the comfy bed. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will stay with us again in the future. Sincerely, General Manager
4 out of 5
by Kristopher

good but better breakfast

Posted Feb 21, 2017 on Hotels
Good! Next time I will take advantage of the pool. Otherwise, I'd wish for a better breakfast
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Kristopher, thank you for being our guest and for your wonderful feedback about Extended Stay America Secaucus - New York City Area! We are glad you had a comfortable visit and look forward to your return. Sincerely, General Manager
4 out of 5
by A verified traveler

Good hotel near N.Y.

Posted Feb 13, 2017 on Hotels
A Cleanliness and comfortable room, a good location. Breakfast is not so good
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Our thanks for reviewing your stay at Extended Stay America - Secaucus - New York City Area. We love knowing about the enjoyable aspects of your stay including our location and your suite. We appreciate your feedback and hope to see you again in the near future. Sincerely, General Manager
5 out of 5
by Melissa

Posted Feb 6, 2017 on Hotels
Front desk (Maria) was very accommodating and friendly!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Melissa, thank you for an awesome review! We are thrilled to know you had a great stay at Extended Stay America - Secaucus - New York City Area. We appreciate you recognizing Maria for her courteous service. She is a true asset to our team, and I will be sure to share your compliments with her personally. Thanks again for being our guest, we hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by Molsi Annie

Below average

Posted Jan 11, 2017 on Hotels
It was a mediocre experience
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your feedback. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

VERY clean and VERY close to NY

Posted Jan 9, 2017 on Orbitz
Pros: Cleanliness!
Cons: Breakfast, more variety, actual meals
Location: Lots of restaurants within walking distance, about 10 minute drive into Manhattan.
Check in was prompt and easy, the hotel smelled very clean, and was very clean. The sofa bed not so great but served it's duty. If I had stayed longer there are a lot of places to pick from to have a meal out. Took us about 10 minutes to drive into Manhattan. The breakfast was individually wrapped snacks, so not really a 'breakfast' to me. But coffee was great. I really enjoyed staying at this hotel, the suite was wonderful, definitely a bargain, a good one at that. Will definitely consider when visiting again. Thank you!
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for being our guest and for your wonderful review about your enjoyable stay with us! We are thrilled to know how much you appreciated our clean facilities and found your suite to be at a great value. It is also nice to know that our location with many restaurants close by worked well for you. We appreciate your feedback and look forward to seeing you again at Extended Stay America-Secaucus - New York City Area Sincerely, General Manager
1 out of 5
by Gadgets

Beware Extended Stay

Posted Jan 4, 2017 on Hotels
This room costs about $200 for New Years Eve, I ended up paying $400. I booked a hotel in East Rutherford from this same company, Extended Stay. They told me my reservation didn't exist so I booked this hotel. Then they charged me for the reservation that didn't exist and would not refund my money. However, I went to this hotel in Secaucus and brought my family for their buffet breakfast on time, which is nonexistent. There was barely any breakfast. I paid $400 for nothing.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
I am not certain what happened with your reservation at an alternate hotel. I am pleased we were able to accommodate you and your family. It is unfortunate our complimentary grab and go breakfast was not to your liking. Typically our guests cook breakfast in their fully equipped kitchen suite, however we want all of our guests to begin their day with a nutritious start. We are sorry your stay with us was not challenge free, and hope your next stay will be more positive. Thank you for your feedback. General Manager