Ratings based on 438 Verified Reviews

3.3 out of 5
59% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

15 mins drive toEllis Isand .every 20 mins Buses

Posted May 14, 2017
They allowed to me check in before 90 mins and they allowed me To keep the baggage after check out time and also allowed us have the food in the lobby breakfast area.NiceFriendly staff
Comment from Hotel Management
May 15, 2017 by General Manager  , Hotel Management
Thank you for selecting Extended Stay America - Secaucus - New York City Area. We are glad you loved everything we had to offer, especially our excellent location. Every team member here works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. Thanks for the wonderful review, and we look forward to seeing you back soon. Sincerely, General Manager 
2 out of 5
by A verified traveler

Hotel with a "view"

Posted Mar 28, 2017
Bathroom door broken , no extra sheets or pillows for pullout bed , telephone in room didn't work (not even to the front desk) Staff was very nice , but shocked to see no room service done even if it was just to bring new towels in.
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
We appreciate you sharing your feedback and apologize if our services were not communicated to you at the check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Regardless of the length of stay, our goal is to provide a well-maintained suite, and we will take this opportunity to ensure that we are doing just that. Thank you for being our guest. We hope to see you again, so that we can provide you with a better experience. Sincerely, General Manager
2 out of 5
by maria

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Maria, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
3 out of 5
by Kelly

Posted Mar 26, 2017 on Hotels
Service was ok, some staff were less than helpful. Breakfast was the worst I have ever seen, consisted of bowl of granola bars.
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
Kelly, thank you for reviewing your stay at our hotel. We are pleased to know you enjoyed your overall visit. However, I am sorry we missed meeting your expectations in regard to our grab-and-go breakfast. We will certainly share your feedback with the concerned team regarding food and beverage selections at our hotel. Thanks again, we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler

No coffee at breakfast

Posted Mar 19, 2017 on Hotels
Room was clean and comfortable but the grab and go breakfast left a lot to be desired. Breakfast was supposed to be available until 9:00 am. Coffee was gone by 8:15 and when questioned the staff said they would not be making any more, nor was there any more creamer available for the 1/2 cup of coffee dregs that I was able to get. Poor service and attitude on the part of the staff responsible for breakfast.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I apologize that you were not able to take advantage of our breakfast and for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
3 out of 5
by Stephanie

Posted Mar 17, 2017 on Hotels
The room was itself ok; It was clean, and the bed was alright. I thought it was kind of odd that the refrigerator was set to the lowest setting with the knob broken off so you couldn't change it. It was too warm to put anything in. The "breakfast" (if you could call it that) was some crumbly granola bars and prepackaged mini muffins... no fruit, no drinks besides coffee, just kind of disappointing in general.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Stephanie, we appreciate you being our guest. We are pleased to know you liked the cleanliness of room along with the comfy bed. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will stay with us again in the future. Sincerely, General Manager
4 out of 5
by Kristopher

good but better breakfast

Posted Feb 21, 2017 on Hotels
Good! Next time I will take advantage of the pool. Otherwise, I'd wish for a better breakfast
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Kristopher, thank you for being our guest and for your wonderful feedback about Extended Stay America Secaucus - New York City Area! We are glad you had a comfortable visit and look forward to your return. Sincerely, General Manager
4 out of 5
by A verified traveler

Good hotel near N.Y.

Posted Feb 13, 2017 on Hotels
A Cleanliness and comfortable room, a good location. Breakfast is not so good
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Our thanks for reviewing your stay at Extended Stay America - Secaucus - New York City Area. We love knowing about the enjoyable aspects of your stay including our location and your suite. We appreciate your feedback and hope to see you again in the near future. Sincerely, General Manager
5 out of 5
by Melissa

Posted Feb 6, 2017 on Hotels
Front desk (Maria) was very accommodating and friendly!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Melissa, thank you for an awesome review! We are thrilled to know you had a great stay at Extended Stay America - Secaucus - New York City Area. We appreciate you recognizing Maria for her courteous service. She is a true asset to our team, and I will be sure to share your compliments with her personally. Thanks again for being our guest, we hope to welcome you back soon! Sincerely, General Manager