Jian, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had due to the noisy HVAC unit in your room. We have alerted our maintenance team about it, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management

Dear Annalisa, Thank you for your comments about your recent stay. We are disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Ann, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the issues with the water supply, availability of towels, and breakfast offerings is concerning, and we regret any disruption to your stay. Please know that we take your comments seriously and will address these issues with our team to prevent recurrence. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Michael, We are disheartened to read your stay with us was anything other than perfect. Your feedback regarding the need for an update of our property is much appreciated, and we will share this with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Anne, We are delighted to read you enjoyed the convenience of having many eating options within walking distance of Extended Stay America. Providing easy access to dining options is important to us, and we are glad it enhanced your stay. Thank you for your positive feedback. We hope you had a fantastic experience overall and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Linda, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. We appreciate you leaving your kind remarks, most notably about our location and all the excellent in-room amenities we offer. Thank you for choosing Extended Stay America. We hope to welcome you back soon. Sincerely,Hotel Management

Dear Reyna, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit and liked our location close to the Meadows Convention Center. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these issues to our attention. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Nicola, We appreciate your feedback and are glad you found value in your stay. While our breakfast offerings may not have met your expectations, we are committed to providing our guests with a comfortable and affordable experience. Your input helps us improve, and we will consider ways to enhance our breakfast options in the future. Thank you for choosing us for your accommodation needs, and we hope to welcome you back for another pleasant stay.Sincerely,Hotel Management

Dear Tanya, We are delighted you enjoyed your four-day stay at Extended Stay America! While the pool was closed and breakfast options were limited, we are glad our staff could accommodate your requests for kitchen items. It is fantastic to hear you experienced excellent service from our front desk team. Thank you for highlighting our convenient location and accessibility. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Jessica, Thank you for your outstanding review! We are glad we met all your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Oliver, We apologize for any inconvenience caused by the water damage and equipment noise during your stay. We appreciate your understanding and patience as we work to resolve these issues. Our team strives to accommodate our guests' needs promptly, and we're glad our staff assisted you in finding a more suitable room. Your feedback regarding the room condition is valuable, and we'll use it to improve our accommodations. We hope to have the opportunity to host you again and provide a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Navdeep, We apologize for the disappointment you experienced during your stay. Your feedback regarding cleanliness, amenities, and staff demeanor is concerning and does not align with our standards. We strive to provide a welcoming environment and offer a variety of breakfast options. We regret that we fell short of your expectations. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Padma, Thank you for your concise feedback, and for choosing us. We appreciate your comments, which highlight areas for improvement. Your input is valuable, and we are committed to enhancing your satisfaction in your future visit. We eagerly anticipate the opportunity to host you again and ensure the more excellent experience you deserve.Sincerely,Hotel Management

Dear Svetlana, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management

Dear Rasheda, Thank you for taking the time to write a review of our hotel. We deeply regret that your experience fell short of expectations during your recent stay. Our sincere apologies for the issues with cleanliness and the quality of breakfast. Your feedback is invaluable, and we assure you that your concerns will be addressed internally with our respective teams. We are committed to providing a high standard of service, and we appreciate your patience. Rest assured that steps will be taken to prevent a recurrence. We hope you will consider giving us another chance to showcase the improvements on your next visit.Sincerely,Hotel Management

Dear Svetlana, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you liked your comfortable suite and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Artur, Thank you for choosing Extended Stay America. We're sorry to hear about the inconvenience caused by the fire alarms. Your feedback is valuable, and we'll work to ensure a more peaceful stay for our guests. Despite this, we hope you enjoyed your stay overall. We appreciate your understanding and look forward to hosting you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Jhanet, Thank you for reviewing your experience. We apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Alan, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Ronald, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We are also sorry for not meeting your expectations regarding the pool. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your detailed feedback. We're pleased to hear that you found the bed comfortable and the kitchen and cleanliness satisfactory. Your concerns about the hot and cold water controls and the security lock nuts and bolts are important for us to address. We appreciate your insights and will look into these issues to ensure the safety and comfort of our guests. We hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management