Ratings based on 1,300 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from New Jersey - New York

Not For Us

Posted Jul 26, 2016
Though there was a bus stop right next to us that took us to the city, it felt really off. We travelled with kids. My son is 13, daughter is 15. For us, we could not stay in the city the whole day, say start in the early morning and come back later at night. So it required us to purchase more than one round trip fares to and from the city, making it not cost effective. Plus, the drop off at the Port Authority was inconvenient. If you have smaller kids, do yourself a favor, stay much closer to the city, that is, close to the MTA trains, subways. This way, you can travel much easier. The hotel was ok, really not what we expected. Parking is "free", but you know, nothing really is free, wink wink. I so wish we had a do over.
5 out of 5
by A verified traveler from Evansville, IN

Best hotel for family NYC visit

Posted Jul 16, 2016
The staff was super friendly! They took extra time to explain the area around us & transportation into the city. They were so very patient with all guests at breakfast.
Comment from Hotel Management
Jul 26, 2016 by Brandon McMillan, Hotel Management
Thank you for taking the time to leace your kind review. Our staff works hard to provide a wonderful guest experience and will be pleased to hear they hit the mark. Thank you and we hope to host you again.
5 out of 5
by A verified traveler

Posted Jul 14, 2016
Bus station is few walk steps where you can go to time square easily Quite and safe area Free parking
Comment from Hotel Management
Jul 15, 2016 by Brandon McMillan, Hotel Management
Thank you for leaving your review on your stay. It's wonderful to hear you enjoyed our convenient location. Thank you for staying with us and we hope to see you again soon.
5 out of 5
by A verified traveler from Toronto

perfect to visit Manhattan.

Posted Jun 29, 2016
Pros: parking, breakfast and internet included. This makes a huge difference vs other options in Manhattan
Location: Bus stop across street. Parking and good breakfast included. 15-20 minutes to Manhattan.
Nice hotel with excellent people to help you all the time.
Comment from Hotel Management
Jul 10, 2016 by Brandon McMillan, Hotel Management
Thank you for taking the time to leave your kind comments. We are glad to hear that you enjoyed the convenient location and amenities. We hope to see you again.
4 out of 5
by A verified traveler

Posted May 8, 2016
Pros: Gute Verkehrsanbindung nach NY. Wenn keine Rushhour sind es ca 30 Minuten bis nach Manhattan.
Cons: Ja, Zimmer sollte nicht unbedingt uin der Nähe der Eismascine und der Klimaanlge (Dach ) sein. War recht laut
War der Einstieg für unsere USA - REISE. Gute Möglichkeiten Manhattan zu erkundigen
Comment from Hotel Management
Jun 12, 2016 by Brandon McMillan, Hotel Management
Vielen Dank für den Aufenthalt bei uns. Ich entschuldige mich für das laute Zimmer. Wir hoffen, dass Sie wieder in der nahen Zukunft zu bewirten.
5 out of 5
by A verified traveler

Good

Posted Apr 26, 2016 on Hotels
Our tv wasn't working but overall good stay
Comment from Hotel Management
Jun 10, 2016 by Brandon McMillan, Hotel Management
Thank you for informing us about the technical issues you received and we greatly apologize. However we are glad to hear that your stay was enjoyable otherwise.
4 out of 5
by John

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jun 9, 2016 by Brandon McMillan, Hotel Management
Thank you for taking the time to leave your review! We hope to see you again soon
5 out of 5
by Lori from Frederick, MD

Great place to stay

Posted Apr 20, 2016 on Hotels
The staff was extremely helpful and knowledgeable. Great breakfast in the morning. Free shuttle and free parking. Very convenient with public transportation right across the street. Great place to stay!!
Comment from Hotel Management
Jun 10, 2016 by Brandon McMillan, Hotel Management
Thank you for taking the time to leave your kind comments. It is delightful to hear that your stay was convenient and the staff was over the top in helpfullness!
4 out of 5
by A verified traveler

Worth spending your money

Posted Apr 19, 2016 on Hotels
Hyatt Place stay was pleasant and comfortable. Staff were courteous and helpful.
Comment from Hotel Management
Jun 10, 2016 by Brandon McMillan, Hotel Management
It is wonderful to hear that you enjoyed yourself while you were staying with us! We appreciate your kind words. Hope to see you soon!
4 out of 5
by A verified traveler

Overnight stay

Posted Apr 18, 2016 on Hotels
Parking lot was very dim and scary. Bathroom was dim. The room was very spacious! Nicely updated. Breakfast area had plenty of seating.
Comment from Hotel Management
Jun 9, 2016 by Brandon McMillan, Hotel Management
Thank you for taking the time to leave your review. The parking garage is under repair and is going to be completed shortly. I apologize for the inconvenience of parking. However we look forward to hosting you again soon.