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Reviews of Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC

2.5 out of 5
Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC
15 Meadowlands Parkway, Secaucus, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1009 reviews" "
Rating 8 - Good. 271 out of 1009 reviews" "
Rating 6 - Okay. 183 out of 1009 reviews" "
Rating 4 - Poor. 103 out of 1009 reviews" "
Rating 2 - Terrible. 161 out of 1009 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rochet

Liked: Cleanliness, staff & service, property conditions & facilities
Super cool
Stayed 1 night in Mar 2024

4/10 Poor

Amanda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sketchy. I stayed here with my fiancé & son to go to American Dream & the walk to the room is quite scary. Maybe in the summer has more people, the view of the water outside the room was nice but people were living in some of the rooms. One tenant had a huge dog chained to a wire on his room door which wasn’t safe at all. Very limited hotel staff, cleaning staff was nice.
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Dear Amanda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's good to read that you found our staff to be nice. However, it's truly disheartening to read that you were faced with safety concerns as guest safety is our top priority. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

IRENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff service. Quiet and safe.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 26, 2024
Dear Irene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's so rewarding to read that you were pleased with the hospitality of our staff and that you felt safe while with us. Guest safety is our top priority so, I'm thrilled to see that was accomplished with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Aj

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need better sexurity, the doors are so fragile. The room itself is so tight. I know this is an Inn, but I can hear everyone walking outside while I was trying to sleep. i checked out one day before my actual checkout day because it was so bad. I just needed some alone time (but close from home) and did not get it here. i asked for a refund for my last day and still waiting for it.
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Dear Aj,The team and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. You indicated the room needed better security and it was small. In regard to your refund please contact your booking source for more information. Guest feedback is always welcome at Red Roof as we aim to improve. Please know you are a valued guest and we appreciated your business with us.Thank you again for sharing your experience.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Hello Kevin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Ravi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Dear Ravi, We at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Dorise

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Oshane RediResponse Specialist on Mar 18, 2024
Hello Dorise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Good enough. I would come there again
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 14, 2024
Dear Antonio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Katherin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very good customer service
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 11, 2024
Thank you for taking a moment to leave a review, Katherin. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC were disappointed to see your 1/5 score. You indicated that our customer service was not being up to your standards. This is not an experience our guests have with us, as we hold our staff to the highest standard.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Jacqueline Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Hehsh
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Thank you for sharing your perfect rating with us, Jacqueline. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sharon

Stayed 2 nights in Mar 2024

10/10 Excellent

Hiyasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how helpful the staff were, the location, and cleanliness of the room. Definitely staying here again soon!
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 8, 2024
Hi Hiyasmine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC with us. It was so rewarding to see that we earned your 5/5 score with our helpful staff and that our location and room cleanliness were to your liking. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Blaisiane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 3, 2024
Hello Blaisiane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff. Also pet friendly which is very good for people who have a pet and needs to bring them along. Love it
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 27, 2024
Dear Sharon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice staff and pet friendliness. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my arrival the room phone was not working. I told the front desk and within 10 mins the maintenance guy came and swapped it with a new room phone.
Stayed 5 nights in Feb 2024
Response from Chirell RediResponse Specialist on Feb 24, 2024
Dear Samir,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room phone not working which was fixed shortly after. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okay

Larry

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Irate hockey fan trashed their room damaged property and broke satellite dish so there was no television channels available
Stayed 2 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 21, 2024
Thank you for sharing your feedback with us, Larry. The team at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciated your 3/5 rating. However, you made mention of the damage done to the property by the irate hockey fan. As such, your sentiments have been shared with the property and their management team.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
Basic but very clean. Great bed, better than most higher end hotels. Very nice staff.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. James, I am delighted to read your comments about our very clean hotel, great bed, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, James, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly wasn't expecting much, but the room was nice enough. Didn't feel dingy, had a working fridge and microwave. Something was up with the TV but I also never asked about it either, so hard to blame anybody, didn't bother me much. There was a nice lil pavilion by the water too. Great place if you're doing MetLife/American Dream and just need a place to crash.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. Daniel, I am happy to hear your room was nice enough, you were pleased with the amenities you mentioned, and all the other kind remarks highlighted. However, you indicated that something was up with the Tv. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

4/10 Poor

Luis

Liked: Staff & service
I was disturbed multiple times a night by banging from random folks on the Hotel and to much commotion going on early In the morning.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Luis. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC were disappointed to see your 2/5 score. You indicated that the noise disturbance you mentioned dampened your experience. It is our goal to provide a comfortable experience for all our guests, so I sincerely apologize for any inconvenience caused. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

4/10 Poor

Melissa

Disliked: Property conditions & facilities
Tv lost signal out of no where and just sat in silence all night.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Melissa. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC are disappointed to see your 2/5 score following your stay. You indicated that the Tv lost signal which dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Xao RediResponse Specialist on Feb 2, 2024
Thank you for sharing your 5/5 rating with us, Kevin. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Feb 1, 2024
Thank you for your positive rating, Ruth, following your stay at the Red Roof PLUS+ Secaucus - Meadowlands - NYC. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Melanie

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 30, 2024
Hello Melanie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

SHLOMO

Bad management
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 28, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any issue caused with the staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Red Roof Management

4/10 Poor

idaira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 22, 2024
Dear Idaira,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We are sorry you had a less than satisfactory experience, prompting your 2/5rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Adriana

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family stayed in this hotel for 2 nights. But we couldn’t stay the second night. We felt super uncomfortable; the heater in the room was not working, temperature was 23. Super Cold!!! The light from the vanity was broken part of the room was dark!. Only 2 towels. We pay more to have a nicer room but it was not worth. We left a day before the check out! If you’re traveling with toddlers don’t stayed here! It’s worth paying more in a nicer place than paying cheap and get a bad experience.
Stayed 2 nights in Jan 2024
Response from Olivia RediResponse Specialist on Jan 22, 2024
Hello Adriana, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. Please accept our sincerest apologies for the heater not being able to work, the broken light and all the other concerns that dampened your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are truly sorry that this was not achieved with your visit. To prevent similar problems in the future, I have notified management of your feedback in an effort to fully address your concerns. Nevertheless, feedback from our guests are always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

aracelis

Liked: Cleanliness, staff & service
nice clean rooms. the only thing that i didnt feel safe around the area in the night. only coffee and tea served in the morning.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 21, 2024
Hello Aracelis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 4/5 score following your stay. I am happy that you found our rooms to be nice and clean, however we are disappointed to read that you found our area in the night to be unsafe and that we only serve hot beverages during the morning. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests and your comments will be taken into consideration to improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 15, 2024
Thank you for sharing your 5/5 rating with us, Ruth. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Carla RediResponse Specialist on Jan 3, 2024
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Yohenmelisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 22, 2023
Hello Yohenmelisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 21, 2023
Hello Lisa,The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 17, 2023
Dear Christine, The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 16, 2023
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, room comfort
Beverly at the front desk was very helpful and knowledgeable. gave us easy directions how to get around. the rooms are clean and the service was prompt. If we return we will have to come back now that we know how to get around.
Stayed 3 nights in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Dec 14, 2023
Dear Collette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our knowledgeable front desk staff, clean rooms and all the positives that you highlighted. Your comment will be shared with management. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stadium Stay
Great location if you’re attending a football game at MetLife Stadium. It’s an old building so it’s not “fresh” looking. Room is partially renovated with flooring and newer carpet strips. Getting to your second floor room or 3rd floor is an adventure—a maze of walkways with limited stairways. But location is good: Dunkin Donuts and Subway, Burger King across the street. Easy Uber to nearby mega mall which is also the covered walking ramp to stadium. Price was right. And a nice backyard up against the Hackensack River for a good view.
Stayed 3 nights in Dec 2023
Response from LaTunde Murrant. Redirewards Specialist on Dec 14, 2023
Dear Mark,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We value you as our guest and welcome your 8/10 score. At Red Roof we are happy to know that you were pleased with our affordable rates, our good location and all the positives that you highlighted. However, you mentioned that you were unsatisfied with the walkways and the limited stairways to the second and third floor. We do apologize for the inconvenience this may have caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla RediResponse Specialist on Dec 15, 2023
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Karyn

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Karyn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Dec 14, 2023
Dear Jennifer, Everyone here at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was proud to see your 5/5 score. Your kind words regarding our friendly staff, clean room and comfortability are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience.Sincerely,Red Roof Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room, they have bed bugs.
Stayed 3 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 13, 2023
Hello Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I am sorry you had less that a satisfactory experience prompting your 4/10 score. It seemed your stay felt short of your expectation due to the situation you described regarding the lack of cleanliness and the insect you reported. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

ALOKE

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 12, 2023
Thank you, Aloke, for being our guest at the Red Roof PLUS+ Secaucus - Meadowlands - NYC. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Easy check in , the front desk workers were super friendly and gave great recommendations on things to do.
Stayed 2 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 12, 2023
Hello Valued Guest,Thanks for sharing this perfect rating, following your stay at the Red Roof PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your easy check-in process and our super friendly front desk workers who gave you great recommendations on things to do. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
After all, not bad
I need to get a hotel in my limited budget and red roof was my best option under the circumstances. The facilities were pretty worn out, but at least I could get a clean sleep. The biggest challenge was the broken lock - the digital key works well but the classic lock did nothing. I was frightened as it was located the end of the 1st floor, the open parking lot is just right behind my dubious door. Nothing happened after all. Also, if you don't have a vehicle you will find it takes 15 min walk from the nearest bus stop. It is challenging to commute to the city in daily basis spending 3 hours on the road for a round trip.
Stayed 2 nights in Dec 2023
Response from Carla RediResponse Specialist on Dec 11, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the lock was broken, the upkeep on the property and and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Shuhei

Liked: Cleanliness, staff & service
Property was old but they keep clean
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 11, 2023
Dear Shuhei, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I am glad to read that you were pleased with the cleanliness of our property. However, it seemed your stay fell short of your expectation due to the situation you described regarding it's upkeep. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
I wish we know it was a truck area and people who was not stayinh in the hotel walking about at all times of night noisy bathrooms was not clean very well only have one towel and one wash cloth for 4 people its not for a fmaily and kids
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 9, 2023
Dear Rebecca, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as it was noisy at night, the bathroom lacked cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Carla Red Roof Management RediResponse Specialist

6/10 Okay

Khalil

Traveled with partner
Overall it was a good stay but not a very quiet one early in the morning as the gardener would start using his leaf blowing machine at around 7:30 AM
Response from Adraine Rediresponse Specialist on Feb 12, 2024
Hello Khalil,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 3/5 score following your stay. I am happy to read that you had a good stay at our property. We are sorry for the noise disturbance during in the morning time. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Adrian

Traveled with family
The trip was awesome. The Hotel is fine taking into consideration price and accommodations. Easy to go and return from NYC. Has some food stores in the front, lacks of a Market closer. Over all the hotel is fine.
Stayed 7 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 7, 2023
Dear Adrian,Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, the value to price ratio met your expectations and you experienced great customer service. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

SHARON

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this place is great! Rooms are clean, tidy, safe and it has a refrigerator and microwave. The surrounding area is safe. So many surveillance cameras everywhere outside. We feel so safe. Employees are kind and professional. The nightly rate is reasonable. The hotel is really close to Manhattan and to all attractions, so that is a plus. We’ll definitely stay here again and will recommend. Thank you Red Roof and Expedia!
Stayed 2 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 6, 2023
Dear Sharon, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I'm thrilled to read that you were pleased with the upkeep of the property, cleanliness, the convenience of our location and the excellent customer service provided by our staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

SHARON

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place overall was great. I read some ridiculous reviews prior to our stay but since we had already booked, we went anyway. We find out those reviews are not true. From the first night till the last night, our entire experience was great. Room is clean and tidy, sheets are clean, room has microwave and refrigerator. The surrounding areas are clean and safe. So close to Manhattan and to all the attractions so that is a plus. We definitely recommend this place and will be staying there again. Thanks Red Roof and Expedia!
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 6, 2023
Dear Sharon, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I'm thrilled to read that you were pleased with the upkeep of the property, cleanliness, the convenience of our location in close proximity to Manhattan and the excellent customer service provided by our staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Xiaoli

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 6, 2023
Dear Xiaoli, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is rewarding to see that you enjoyed your stay, resulting in your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Carla Red Roof Management RediResponse Specialist

10/10 Excellent

LUCIANO, Cordoba

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a fridge, microwave, iron table, coffee machine, tv, special needs equipped bathroom.
Stayed 6 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 6, 2023
Hello Luciano,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. We are extremely happy to see that you had a wonderful experience and the amenities worked well and met your expectations. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist