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Reviews of Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC

2.5 out of 5
Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC
15 Meadowlands Parkway, Secaucus, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 184 out of 1003 reviews" "
Rating 4 - Poor. 105 out of 1003 reviews" "
Rating 2 - Terrible. 159 out of 1003 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Vaibhav

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome waterbody right outside the room
Stayed 1 night in Apr 2024
Response from OnielRediresponse Specialist on Apr 17, 2024
Hi Vaibhav,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Nagla

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel or motel I've been to it had roaches came from under the bed and fridge and i took a videos i have prove proved
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC, Nagla. Please accept our apologies for failing to provide you with a great experience. You stated that the listed pests hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 17, 2024
Hi Saleh,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Enrique

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Limited service
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
Thanks for sharing your feedback with us, Enrique. The team at our Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was saddened to see that we failed to provide you with a satisfactory stay. You stated that the limited services hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Jihan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
I appreciate the time that you took to share your sentiments with us, Jihan. Our team at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue were people were getting assigned rooms that were already habituated. My brother decided to leave. We stayed and our visit was pleasant, they did not deserve 5 stars.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 11, 2024
Dear Jonathan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We value you as our guest and welcome your 3/5 score. At Red Roof, it's good to know that you stayed, and your visit was pleasant. However, as it relates to your comment of the issue other guest had with their assigned rooms, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Aretha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I didn't like the fact that the tub was dirty and had hair all in the sink.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 8, 2024
Dear Aretha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the bathroom tub and there was hair in the sink. We are sorry you found the room in this way. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

scott anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay, only issue was the iron was dirty as can be and you don't realize it will burn and stain your brand new shirt until you actually use it....needless to say I can never wear that brand new shirt as it has brown stains from the iron, they apologize d & provided a new iron but that doesn't replace my clothing.....
Stayed 3 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 4, 2024
Thank you for taking a moment to leave a review, Scott. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 4/5 score following your stay. I am happy that you had a nice stay. However, you stated that the situation with the iron and your shirt hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place close to the city. Accommodating staff.
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Apr 2, 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. It's great to read that you were pleased with the hospitality of our staff and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Cynthia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 1, 2024
Thank you for taking a moment to leave a review, Cynthia. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Jitendra, Secaucus

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 31, 2024
Dear Jitendra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Mahmoud, plymouth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The property is a bit dirty, the check in at night is horrible where you have to wait in line in a small room
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Dear Mahmoud,Thank you for your review following your stay at Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the property was a bit dirty and the check-in at night wasn't to your liking, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rochet

Liked: Cleanliness, staff & service, property conditions & facilities
Super cool
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 29, 2024
Dear Rochet,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our super cool location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Amanda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sketchy. I stayed here with my fiancé & son to go to American Dream & the walk to the room is quite scary. Maybe in the summer has more people, the view of the water outside the room was nice but people were living in some of the rooms. One tenant had a huge dog chained to a wire on his room door which wasn’t safe at all. Very limited hotel staff, cleaning staff was nice.
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Dear Amanda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's good to read that you found our staff to be nice. However, it's truly disheartening to read that you were faced with safety concerns as guest safety is our top priority. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

IRENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff service. Quiet and safe.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 26, 2024
Dear Irene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's so rewarding to read that you were pleased with the hospitality of our staff and that you felt safe while with us. Guest safety is our top priority so, I'm thrilled to see that was accomplished with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Aj

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need better sexurity, the doors are so fragile. The room itself is so tight. I know this is an Inn, but I can hear everyone walking outside while I was trying to sleep. i checked out one day before my actual checkout day because it was so bad. I just needed some alone time (but close from home) and did not get it here. i asked for a refund for my last day and still waiting for it.
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Dear Aj,The team and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. You indicated the room needed better security and it was small. In regard to your refund please contact your booking source for more information. Guest feedback is always welcome at Red Roof as we aim to improve. Please know you are a valued guest and we appreciated your business with us.Thank you again for sharing your experience.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Hello Kevin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Ravi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Dear Ravi, We at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Dorise

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Oshane RediResponse Specialist on Mar 18, 2024
Hello Dorise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Good enough. I would come there again
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 14, 2024
Dear Antonio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Katherin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very good customer service
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 11, 2024
Thank you for taking a moment to leave a review, Katherin. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC were disappointed to see your 1/5 score. You indicated that our customer service was not being up to your standards. This is not an experience our guests have with us, as we hold our staff to the highest standard.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Jacqueline Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Hehsh
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Thank you for sharing your perfect rating with us, Jacqueline. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sharon

Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 2, 2024
Thank you for taking a moment to leave a review, Sharon. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

10/10 Excellent

Hiyasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how helpful the staff were, the location, and cleanliness of the room. Definitely staying here again soon!
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 8, 2024
Hi Hiyasmine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC with us. It was so rewarding to see that we earned your 5/5 score with our helpful staff and that our location and room cleanliness were to your liking. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Blaisiane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 3, 2024
Hello Blaisiane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff. Also pet friendly which is very good for people who have a pet and needs to bring them along. Love it
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 27, 2024
Dear Sharon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice staff and pet friendliness. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my arrival the room phone was not working. I told the front desk and within 10 mins the maintenance guy came and swapped it with a new room phone.
Stayed 5 nights in Feb 2024
Response from Chirell RediResponse Specialist on Feb 24, 2024
Dear Samir,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room phone not working which was fixed shortly after. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okay

Larry

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Irate hockey fan trashed their room damaged property and broke satellite dish so there was no television channels available
Stayed 2 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 21, 2024
Thank you for sharing your feedback with us, Larry. The team at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciated your 3/5 rating. However, you made mention of the damage done to the property by the irate hockey fan. As such, your sentiments have been shared with the property and their management team.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
Basic but very clean. Great bed, better than most higher end hotels. Very nice staff.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. James, I am delighted to read your comments about our very clean hotel, great bed, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, James, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly wasn't expecting much, but the room was nice enough. Didn't feel dingy, had a working fridge and microwave. Something was up with the TV but I also never asked about it either, so hard to blame anybody, didn't bother me much. There was a nice lil pavilion by the water too. Great place if you're doing MetLife/American Dream and just need a place to crash.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. Daniel, I am happy to hear your room was nice enough, you were pleased with the amenities you mentioned, and all the other kind remarks highlighted. However, you indicated that something was up with the Tv. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

4/10 Poor

Luis

Liked: Staff & service
I was disturbed multiple times a night by banging from random folks on the Hotel and to much commotion going on early In the morning.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Luis. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC were disappointed to see your 2/5 score. You indicated that the noise disturbance you mentioned dampened your experience. It is our goal to provide a comfortable experience for all our guests, so I sincerely apologize for any inconvenience caused. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

4/10 Poor

Melissa

Disliked: Property conditions & facilities
Tv lost signal out of no where and just sat in silence all night.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Melissa. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC are disappointed to see your 2/5 score following your stay. You indicated that the Tv lost signal which dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Xao RediResponse Specialist on Feb 2, 2024
Thank you for sharing your 5/5 rating with us, Kevin. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Feb 1, 2024
Thank you for your positive rating, Ruth, following your stay at the Red Roof PLUS+ Secaucus - Meadowlands - NYC. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Melanie

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 30, 2024
Hello Melanie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

SHLOMO

Bad management
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 28, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any issue caused with the staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Red Roof Management

4/10 Poor

idaira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 22, 2024
Dear Idaira,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We are sorry you had a less than satisfactory experience, prompting your 2/5rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Adriana

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family stayed in this hotel for 2 nights. But we couldn’t stay the second night. We felt super uncomfortable; the heater in the room was not working, temperature was 23. Super Cold!!! The light from the vanity was broken part of the room was dark!. Only 2 towels. We pay more to have a nicer room but it was not worth. We left a day before the check out! If you’re traveling with toddlers don’t stayed here! It’s worth paying more in a nicer place than paying cheap and get a bad experience.
Stayed 2 nights in Jan 2024
Response from Olivia RediResponse Specialist on Jan 22, 2024
Hello Adriana, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. Please accept our sincerest apologies for the heater not being able to work, the broken light and all the other concerns that dampened your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are truly sorry that this was not achieved with your visit. To prevent similar problems in the future, I have notified management of your feedback in an effort to fully address your concerns. Nevertheless, feedback from our guests are always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

aracelis

Liked: Cleanliness, staff & service
nice clean rooms. the only thing that i didnt feel safe around the area in the night. only coffee and tea served in the morning.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 21, 2024
Hello Aracelis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 4/5 score following your stay. I am happy that you found our rooms to be nice and clean, however we are disappointed to read that you found our area in the night to be unsafe and that we only serve hot beverages during the morning. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests and your comments will be taken into consideration to improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 15, 2024
Thank you for sharing your 5/5 rating with us, Ruth. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Father/Son trip.
A great location for my father/son trip. Everyting about the hotel was super. Thank you!
Stayed 2 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 14, 2024
Hi John,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC with us. It was so rewarding to see that we earned your 10/10 score with our great location for your trip and . Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Carla RediResponse Specialist on Jan 3, 2024
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 31, 2023
Hello Jessica, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Yohenmelisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 22, 2023
Hello Yohenmelisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 21, 2023
Hello Lisa,The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 17, 2023
Dear Christine, The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 16, 2023
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, room comfort
Beverly at the front desk was very helpful and knowledgeable. gave us easy directions how to get around. the rooms are clean and the service was prompt. If we return we will have to come back now that we know how to get around.
Stayed 3 nights in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Dec 14, 2023
Dear Collette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our knowledgeable front desk staff, clean rooms and all the positives that you highlighted. Your comment will be shared with management. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stadium Stay
Great location if you’re attending a football game at MetLife Stadium. It’s an old building so it’s not “fresh” looking. Room is partially renovated with flooring and newer carpet strips. Getting to your second floor room or 3rd floor is an adventure—a maze of walkways with limited stairways. But location is good: Dunkin Donuts and Subway, Burger King across the street. Easy Uber to nearby mega mall which is also the covered walking ramp to stadium. Price was right. And a nice backyard up against the Hackensack River for a good view.
Stayed 3 nights in Dec 2023
Response from LaTunde Murrant. Redirewards Specialist on Dec 14, 2023
Dear Mark,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We value you as our guest and welcome your 8/10 score. At Red Roof we are happy to know that you were pleased with our affordable rates, our good location and all the positives that you highlighted. However, you mentioned that you were unsatisfied with the walkways and the limited stairways to the second and third floor. We do apologize for the inconvenience this may have caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist