Exterior

Reviews of Residence Inn by Marriott East Rutherford Meadowlands

3 out of 5
Residence Inn by Marriott East Rutherford Meadowlands
10 Murray Hill Pkwy, East Rutherford, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 811 reviews" "
Rating 8 - Good. 202 out of 811 reviews" "
Rating 6 - Okay. 64 out of 811 reviews" "
Rating 4 - Poor. 28 out of 811 reviews" "
Rating 2 - Terrible. 29 out of 811 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Fana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Breliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice quick stay. Kids love the pool
Stayed 2 nights in Apr 2024
Response from GM on Apr 21, 2024
Dear Breliz, On behalf of our entire team, thank you for your kind review. It's wonderful to know your kids loved the pool. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Robert Fagan, GM

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay
Stayed 2 nights in Apr 2024
Response from GM on Apr 20, 2024
Dear Jonathan, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Robert Fagan, GM

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very clean an people that work here are very nice
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Kelly, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Robert Fagan, GM

10/10 Excellent

Dana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Comfy beds and great front desk service.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Dana, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, awesome beds, and great amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Robert Fagan, GM

6/10 Okay

Lisandro

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was ok. A bit overpriced for the amenities that was offered. Table in the room had main "pillar" unsecure to the floor and the table and almost fell on my foot. No coffee in the room to prepare for yourself.
Stayed 3 nights in Apr 2024
Response from GM on Apr 12, 2024
Dear Lisandro, Thank you for choosing to stay at our Residence Inn. Although we are sorry to hear that you didn't find us a good value, we appreciate you taking the time to share your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Robert Fagan, GM

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was satisfactory, but there were ants in my room (310) and the fridge sounds like its about to break and is loud at times.
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Michael, While it is nice to see that you were satisfied overall. I am sorry we didn't provide the level of comfort you are accustomed to from a Marriott hotel during this visit. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide a fantastic stay. We hope you will come back for an improved experience on a future trip. Sincerely, Robert Fagan, GM

10/10 Excellent

Anila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Maybe more choices for breakfast
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Anila, Thank you for your five-star rating and for being our valued guest. I am thrilled to see that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business and please come again. Best, Robert Fagan, GM

4/10 Poor

Alexis

Traveled with family and small children, Traveled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was noisy
Stayed 3 nights in Mar 2024
Response from GM on Apr 8, 2024
Dear Alexis, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Robert Fagan, GM

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed the hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Dear Tiffany, We appreciate you taking the time to let us know you and your family enjoyed your visit. Thank you for choosing us. Best, Lisa Garner, GM

6/10 Okay

Katie

Stayed 2 nights in Mar 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from GM on Apr 5, 2024
Dear Marissa, We are delighted that you enjoyed your stay. Thank you for choosing us and for your kind review. Best, Robert Fagan, GM

8/10 Good

younes, providence

Liked: Cleanliness, staff & service, property conditions & facilities
Good over all
Stayed 1 night in Feb 2024
Response from GM on Apr 1, 2024
Dear younes, I am glad you had a positive overall experience, and thank you for sharing your review. Please visit us again soon! Best, Robert Fagan, GM

10/10 Excellent

Minerva, Fredericksburg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Minerva, We are delighted to hear of the comfort you experienced at our hotel and thank you for your compliments. I'm glad you could take advantage of our clean and comfy rooms. Please visit us again on your next trip to the area. Best, Robert Fagan, GM

10/10 Excellent

christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a family to visit the American Dream Mall. The location and size of the rooms were great. Breakfast could use a change up. Same menu for 2 days then just changed out sausage for bacon on the 3rd day. Would of enjoyed a waffle station for the kids. Bring your own pillows!!! Nice kitchen area to cook at home with dishes just no silverware. Full size fridge/freezer. Nice pool amd hot tub. We would return here again if ever in the area.
Stayed 3 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear christina, Thank you for sharing your review and recommendation. We're pleased to hear that our spacious rooms and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Robert Fagan, GM

6/10 Okay

tramiekiya

Liked: Staff & service
It was ok. It could be better.
Stayed 3 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear tramiekiya, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Robert Fagan, GM

8/10 Good

Asia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. My family and I stay here every time we visit New Jersey.
Stayed 3 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Asia, We are grateful that you are a return guest and appreciate the opportunity to welcome you back again! Thank you for your continued support, and we look forward to seeing you soon. Best, Robert Fagan, GM

10/10 Excellent

julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure of the name of young man that checked us in but he was very polite and made my check in smooth and fast.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear julio, I'm glad our service and accommodations helped make for a nice trip. All compliments are appreciated, but it's especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area, I hope we are your first choice for lodging. Best, Robert Fagan, GM

6/10 Okay

Vera

It was oo
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Dear Vera, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Robert Fagan, GM

6/10 Okay

Darcy

Stayed 3 nights in Feb 2024
Response from GM on Mar 21, 2024
Dear Darcy, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Robert Fagan, GM

10/10 Excellent

Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as pictured. Friendly staff. Quite. Free parking & breakfast is always a plus. Convenient location to main attractions.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Alexandria, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Robert Fagan, GM

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've stayed at dozens of Marriott properties throughout the years and this one, while acceptable, won't be on my list of properties to return to. It's greatest strength is that it's just an 8 minute drive to Medieval Times - from there things just go downhill. There were lots of little things that drove us nuts, from there only being the thinnest of blankets on the bed to the lack of a coffee machine in our suite (despite there being coffee "pads" for us to use.) The room we stayed in was fine and clean, but it also had many loud mechanical noises going on throughout the night. It was as though some sort of furnace was on the other side of a wall constantly coming on every 10 minutes or so. When we arrived (in the middle of February) the room was 75 degrees and it took a while to cool down. Also, the pool - one of the main reasons we stayed at this facility - is only open from 9:00am to 9:00pm. That means that unless you plan on hanging out in a hotel during the day, you're not going to be able to use it. And it's not like there was a life guard on duty, so I have no idea why the pool isn't left open. The heated spa next to the pool was nice, but the door to the pump room was propped open with a paint can and the noise from that room just reminded me of the noise in the bedroom. Booking another night became a nightmare in itself that I don't have the characters to write about... :(
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Peter, While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Robert Fagan GM

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and the staff friendly. Parking was fine but seemed to be limited.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Cynthina, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Robert Fagan GM

10/10 Excellent

Wendy, Bayonne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to drive to places to do things and eat .
Stayed 4 nights in Jan 2024
Response from GM on Feb 4, 2024
Dear Wendy, We are thrilled to hear from you and to learn that our location was great for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to East Rutherford. Best, Nimmi Kaur GM

10/10 Excellent

Markita L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, plenty of parking, closed to American Dream Mall
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Markita L., We love seeing five stars when our guests leave a review. Thank you so much for choosing our Residence Inn by Marriott and sharing these compliments. Please consider a return visit. Best, Nimmi Kaur, GM

8/10 Good

Selin

Business traveler
Liked: Cleanliness, staff & service, amenities
Property needs a face lift
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Dear Selin,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay with kids.
Very good hotel nearby NCY! Bus stop was just 200m away! I just love the location overall. It's quiet too. Kids friendly!
Stayed 8 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Mohammed, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, Nimmi Kaur, GM

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from GM on Jan 3, 2024
Dear Denise, On behalf of the entire team, especially our housekeeping staff, thank you for your kind words. Your comfort is our business and we are so happy you had a five-star stay at our Residence Inn. Please find a reason to come back soon! Best, Nimmi Kaur, GM

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay very clean and the staff were very polite and friendly even when they were extremely busy. Looking forward to staying here again!!
Stayed 2 nights in Dec 2023
Response from GM on Dec 30, 2023
Dear Kevin,We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service and clean accommodations. Thank you for taking the time to review our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Maria Alejandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was great, clean and comfortable rooms. Good breakfast and pool/ whirlpool well maintained . We enjoyed our stay and we definitely will come back. Front desk was very polite at all times.
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Maria Alejandra, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in East Rutherford at our Residence Inn. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Nimmi Kaur, GM

10/10 Excellent

Jenika

Stayed 1 night in Dec 2023

8/10 Good

Artoosh, UPLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is basic and just okay.
Stayed 8 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Artoosh, We appreciate you taking the time to share this review and inform other travelers of your positive experience with us. I’ve taken note of your feedback regarding breakfast and value your comments. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Nimmi Kaur General Manager

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Zulay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was in good condition
Stayed 1 night in Nov 2023
Response from GM on Dec 16, 2023
Dear Zulay,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Nimmi KaurGeneral Manager

10/10 Excellent

romain

Traveled with partner
.
Stayed 8 nights in Nov 2023
Response from GM on Dec 8, 2023
Dear Romain, Thank you for sharing this five-star review. We appreciate your feedback and welcome you to visit us again anytime! Best, Nimmi Kaur General Manager

6/10 Okay

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean for the most part, basic room
Dishes to use but no dish detergent, dishwasher to use with a pod for that but wasn't noticeable till last day(behind drain plug) maid knocked early while we were still sleeping, we asked her to come back & she never did. Bed was very uncomfortable and not incased in protector which is usually common in hotels anymore to help prevent bed bugs getting on the mattress.
Stayed 3 nights in Dec 2023
Response from GM on Dec 7, 2023
Dear Katie, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your business and hope to serve you on a return trip better. Sincerely, Nimmi Kaur General Manager

10/10 Excellent

Tara, OMAHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great amenities room was large. Close to easy transportation to nyc
Stayed 2 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Tara, I’m so glad you enjoyed our hotel and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Nimmi Kaur General Manager

10/10 Excellent

Thomas, Indian Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ismaine, Jewett City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The freee breakfast and coffee was very nice.
Stayed 3 nights in Nov 2023
Response from GM on Nov 24, 2023
Dear Ismaine, We're happy to hear from you! It's great to know that you enjoyed our delicious breakfast offerings. Hosting you was our pleasure and we hope you plan to visit us again the next time you travel to the area. Best, Nimmi Kaur General Manager

8/10 Good

Ritchie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Terrence

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good location, older property, needs updating.
Stayed 3 nights in Nov 2023
Response from GM on Nov 12, 2023
Dear Terrence,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Nimmi KaurGeneral Manager

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Heather, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Nimmi Kaur General Manager

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Dear Thomas,We are so glad that you had a nice stay. It was our pleasure hosting you, and we hope to see you again.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York Comic Con stay
The room was really nice. The only quirk I had was seeing someone's hair on the shampoo bottle in the shower and a piece of hair on the bathroom floor. But everywhere else was extremely clean including the kitchen. I really enjoyed my stay. The front desk employee was so nice. Sorry I can't remember his name. He worked Saturday afternoon. I highly recommend this hotel.
Stayed 1 night in Oct 2023
Response from GM on Oct 22, 2023
Dear Anonymous, While it was not perfect, I am happy to see that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Residence Inn. We hope to welcome you back for a flawless experience in the future. Best, Nimmi Kaur General Manager