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Reviews of The Biarritz Hotel

3 out of 5
The Biarritz Hotel
St. Brelade's Bay, Mont Sohier, St. Brelade

Reviews

8.4

Very Good

Rating 10 - Excellent. 19 out of 41 reviews" "
Rating 8 - Good. 11 out of 41 reviews" "
Rating 6 - Okay. 10 out of 41 reviews" "
Rating 4 - Poor. 0 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

5.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only think i wasn't keen on was when having breakfast all the sauces and marmalades were in open dishes, so when i was served my english breakfast on a hot plate if you want sauce, brown or red i had to carry a hot plate to the table at front and spoon the sauce on, same with marmalade for toast, either sauce on table or small saches would be better.
Stayed 7 nights in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All was good at the hotel except breakfast service let us down. Orders for cooked food were not right each morning; staff did not know which table to bring food in so we were served plates that were ordered by other guests; supplies for continental breakfast were not replenished until I had to ask and wait for it; the standard of the hotel demands more variety in breakfast buffet; one coffee machine is not enough (queues)
Stayed 3 nights in Mar 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Staff were exceedingly friendly and provided very good service. Appreciate the honesty shop. Beautiful views over St Brelade’s Bay. Decor in public areas and bedroom a bit dated.
Stayed 2 nights in Oct 2023
Response from The Biarritz Team on Oct 12, 2023
Many thanks for taking the time to leave a review. We hope we can welcome you back soon!

6/10 Okay

Stefan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were great and very friendly. Room was a bit smelly and tired and could do with a refurbish. Altough I slept well, the mattress was well worn. Bathroom shower and toilet was struggling to drain the water. There was hardly any water pressure when showering. Breakfast was OK, however the coffee was close to undrinkable.
Stayed 1 night in Sep 2023
Response from The Biarritz Team on Sep 27, 2023
Many thanks for your review. We will certainly take all of your comments on board!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently located super-friendly hotel
This hotel is in a really great location, 5 minutes walk down to the beach, with our seaview room perfectly overlooking the bay and the sunsets, this was a lovely smart and clean place to stay, does great breakfasts - but above all has the friendliest & most helpful staff ever - a lovely experience.
Stayed 4 nights in Jul 2023
Response from The Biarritz Team on Jul 19, 2023
Thank you for your review - it has made our day! We will be sure to pass your compliments on to our hardworking team. Do come back and see us again!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Beautiful location and a nice hotel. Room was very well presented and clean. Breakfast was very good but the service and politeness from the breakfast staff needs to improve.
Stayed 2 nights in Jun 2023
Response from The Biarritz Team on Jun 28, 2023
Thank you for a 'perfect 10'! We are pleased to know you enjoyed your time with us.If you would like to contact us directly regarding your experience at breakfast time, we would very much like to put things right. We do hope you'll visit us again soon.

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location.
The sun terrace is great, relaxing, beautiful views, couldn’t ask for more. Great breakfast. Location perfect, views from the hotel of the bay beautiful, and lots of lovely walks from the hotel. Path down to the beach was ideal. Would definitely return.
Stayed 3 nights in May 2023
Response from DUNCAN O'NEILL on Jun 2, 2023
Good morning Joanne.Thank you very much for your kind review. We are delighted to know that we have met your expectations and that you will return to us on your next Jersey visit.Kind regards,DUNCAN A O'NEILLGENERAL MANAGER

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Biarritz Team on Jun 1, 2023
Thank you very much for giving us a perfect 10! We hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
The hotel is in a lovely location but a long walk to beach and very steep climb back to hotel. There are no sun beds available and if you are on a bed and breakfast basis you are seated in a separate part of restaurant which I think is wrong. Wouldn’t go back
Stayed 7 nights in Jun 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely hotel, great service, lovely views from comfortable room. Excellent breakfast. Good value evening meals. BYO wine / beer as no license, but was enthusiastically welcomed by staff - happy to chill your wine.
Stayed 7 nights in Aug 2018

10/10 Excellent

Sheila, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and views from the hotel. Cannot fault all the staff for friendliness and helpfulness. Great bus service from right outside the hotel.
Stayed 7 nights in Aug 2018

10/10 Excellent

Denis, Essex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Very relaxing venue with first class accomodation. Staff went out of their way to make it an unforgettable holiday. Will return at some future date.
Stayed 7 nights in Jul 2018

6/10 Okay

Carolyn, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD VALUE FOR MONEY
Hotel was ideally situated, close to beach, bus routes. Clean rooms, staff friendly and helpful, disappointing the food was very average.
Stayed 7 nights in Sep 2017

10/10 Excellent

darren, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL BY THE BEACH
The Biarritz hotel is fantastic. Lovely premium sea view room. Big hot sausages for breakfast premium pork. sweets for dinner great cakes. Hotel staff very friendly will do anything to help.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the beach - friendly staff
The rooms were plush and clean. Staff were extremely helpful and friendly. Did everything they could to make the stay comfortable and enjoyable. The food was absolutely amazing. No silly pots for the marmalade. quiet seating area both inside and outside. bus stop right outside the front door
Stayed 7 nights in Sep 2017
Response from DUNCAN O'NEILL on Sep 16, 2017
Thanks so much for your kind review. we hope to have the pleasure of your company next time you are in Jersey.

10/10 Excellent

Andy , Rotherham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
Comfortable and good value nice staff nice room excellent food
Stayed 7 nights in Jul 2017
Response from Duncan O'Neill on Aug 5, 2017
Thank you Andy for your kind review. We hope to see you again. DUNCAN O'NEILL GENERAL MANAGER

10/10 Excellent

Val, Altrincham

Liked: Cleanliness, staff & service, room comfort
Highly Recommend
Thoroughly enjoyed our first visit to Biarritz Hotel in St. Brelades Bay. A truly hospitable hotel, with an excellent and varied menu every evening, Superb breakfasts and breathtaking views from the new terrace which overlooks the bay. All of the young serving staff were very polite and the service was excellent. Would highly recommend a visit not only to Jersey but to this Hotel.
Stayed 7 nights in Jul 2017
Response from DUNCAN O'NEILL on Feb 17, 2018
Thank you Val for your kindness. I would be keen to know if you refer to dining or to entertainment when you mention the evening facilities. I much appreciate your positive comments and I hope to have the pleasure of your company again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Very friendly hotel. Nice sun terrace with lovely view. Polite and professional staff, great help for Mum at breakfast time. Family dinner was very good. Staff very attentive. All in all a great place to stay. Will visit again.

8/10 Good

Miss Harris, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, beach on your doorstep and welcoming!
Stayed at Biarritz Hotel 3*. This is a christian hotel, therefore no alcohol on site, but you can bring your own. Prayers each morning for approx 15 mins, but we didn't hear the service from our room. Room S1B has a lovely view of St Brelade's Bay (the prettiest beach on the island). The Room was very clean, appeared newly decorated. Staff are friendly/make you feel welcome. Standard English Breakfast/continental served. Tea/Coffee facilities in room only. Bring a torch if you use the stairs at the back of hotel to get to the beach and eateries along the prom, as there is little lighting. Staff happy to oblige if you require anything. Had dinner at The Oyster Box Restaurant x 2 (approx 10 minute walk via the prom) - food was delicious - recommend you book a table in advance as gets very busy - you won't be disappointed!! Staff there were lovely - they offered to drive us back to hotel when taxi was slow to arrive! Lovely atmosphere. Recommend the haddock, whole lobster, mussels and champagne oysters - all the food looked appetising/fresh! Crab Shack eaterie next door was ok. Went on an Island day tour for £20.00pp - not much to see as such, but views are quite pretty. Tour Guide, "Frank", was a sweet, humorous gentleman from Scotland who enlightened us about the history of Jersey - thank you Frank - all the best for your imminent retirement. Would stay again as a quick getaway to recharge batteries. Good value for money for a 3 night relaxing stay. Clientele mostly elderly

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent views
Enjoyed a relaxing trip Clean hotel,helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Comfortable Hotel in Excellent Location
This is a great place to stay but be aware that the hotel does not have a drinks licence. Taking your own wine to dinner is accepted. As this hotel is advertised as a Christian Hotel, there are morning services for those who wish to attend.

8/10 Good

DenLaw, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Clean, comfortable, friendly, great views and easy (via steps) access to beach. Parking in demand and no nearby street parking.

10/10 Excellent

Jan, North East England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to Beach
Lovely hotel with brilliant views over St Brelades Bay. Although a Christian Hotel none of this was "in your face" we were never asked to join in prayers or service, this all took place in another room without any disturbance to guests who did not wish to participate. Breakfast was very good, staff were excellent, room cleaned every day. Tea/coffee in room, brilliant hairdryer (I want one of them). If there is a down side it was the walk down to the prom, or should I say back up again as there were a lot of steps, but this helped work off any excess food and kept us fit, and plenty of people older than us, and we are in our 60's did these steps on a daily basis. Highly recommend this hotel.

10/10 Excellent

James, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel Very Close To Beach
Great location in a beautiful part of Jersey. 100m walk to beach and amenities. Rooms are tidy and of reasonable specification. Very impressed with breakfast and staff friendliness.

10/10 Excellent

Maureen, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biarritz by name and Biarritz by nature!
Biarritz in France is a luxurious seaside town so it is highly appropriate that this hotel bears the same name! Much thought has been put into every aspect of this beachfront location. The rooms are very well appointed and of good proportions, including the wall-mounted flat screen televisions! The ensuite bathrooms are very functional with clean towels provided as and when requested. Each room appears to have a balcony and a stunning ocean view! Every person who works at this establishment is committed to guest satisfaction and management have evidently engendered a great working environment!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel by beach and amenities.
We enjoyed walking along the beach below the hotel and sitting in the nearby Churchill Gardens. Also we visited the pretty St Brelades church and chapel. We caught the bus from outside the hotel and went to St Helier, a busy town. We would have appreciated better evening entertainment (same guitarist/singer as previous year, same repertoire), didn't enjoy the film evening, a bit boring.

8/10 Good

Couple, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities
UK premier Christian Hotel
Dissapointed with damp smell in bedroom between bed and balcony TV at an angle when viewed from bed No power shower and flow quite slow in the morning Internet cost £10 for two devices for the stay, a good service but I thought this would have been factored into the room rate Maid service exceptional especially the cleanliness of the shower screen Front of house Magda let us in late at night from the beach steps, this saved a long walk Fabulous views; quiet location; lots of walks nearby and a beach to die for Stamped cards a nice touch and associated taxi service efficient, courteous and good value Breakfast was in pleasant room and food was plentiful and well prepared

10/10 Excellent

Russ, Merseyside, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to return!
Great location, fantastic service, excellent helpful staff, first class breakfast and a spotlessly clean room. What more can I say!

8/10 Good

Jim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baywatch
This was a comfortable hotel in a very good position looking over beautiful St Brelade's Bay with private access down to the (public) beach. The staff were uniformly welcoming and friendly. The hotel may not suit everyone as it has no bar, just a cafe open after dinner only. The clientele was almost entirely elderly couples (and we are over 50!) so the ambience reflects that. The hotel claims to be the best Christian hotel in the British Isles but was not advertised as such on Expedia - people should be informed so they can exercise choice. The short morning service was held in the main lounge each weekday morning which was also the route into and out of the hotel! Fortunately we were having breakfast each day at that time. A local guide gave a very interesting talk one evening on local history, flora and fauna and led a two hour walk locally demonstrating same one morning. All free of charge and a great way to learn about Jersey. So not an hotel for night life or even a pre-dinner drink (unless you brought your own) but in a great position and the staff made the experience rather more personal than a large chain would have done. No wi-fi, one computer for www in foyer. We didn't eat in other than breakfast but the evening menu looked appetising if not particularly original. Several good restaurants within walking distance along the beach.

2/10 Terrible

Stephan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The best view of the bay, yes the slogan is true. However, the hotel does not meet modern standards. The bathroom furnishings have simple, blinding mirrors. The furniture is very simple. The house is completely winding and confusing. In the dining room and partly in the corridors there is a constant smell of grease. At breakfast on the first day, I also felt like I was in a retirement home. The other days I did not eat there. My TV wasn't working, I told the hotel manager at the reception because no one else was there at the time. He just said mockingly “interesting” and did nothing. I found that insolent. When the hotel is managed in this way, the difference between aspiration and performance becomes clear to me, even the Christian claim they have doesn’t help. Kind regards, Stephan
Stayed 7 nights in Oct 2023

6/10 Okay

Prisca

Traveled with partner
Nice surunding,
Stayed 4 nights in Oct 2023
Response from The Biarritz Team on Oct 13, 2023
Thank you for your review. We are pleased you enjoyed our beautiful location!

10/10 Excellent

R., Goettingen, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, all-age hotel with
I found the friendly atmosphere particularly nice staying at this hotel. From families with toddlers, with teenagers, to young couples and elderly couples all age groups are happy at this hotel. Everybody (guests and staff) are particulary friendly e.g. at breakast. You can also eat more meals at the hotel which I did not do but I was told the kitchen is also good for dinners! The hotel is a very good choice at three stars, I highly recommend it.
Stayed 10 nights in Jul 2017
Response from DUNCAN O'NEILL on Aug 12, 2017
Thank you for your kindness in reviewing our hotel. Your points are noted and will be discussed. We look forward to your return to us.

10/10 Excellent

Ulrike, Esslingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Lage, schön ruhig.
Das Hotel liegt in der wohl schönsten Ecke der Insel und eignet sich hervorragend als Ausgangspunkt für diverse Ausflüge . Der Blick über die Bucht ist herrlich!

6/10 Okay

Verified traveler

Liked: Cleanliness
Bester Blick über die Bucht
Sauberes Hotel im britischen Stil. Freundliches Personal, relativ kleine Zimmer, jedoch zumeist mit wunderschönem Blick auf die Bucht.

6/10 Okay

Juliane, Bayern

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nett für alte Urlauber
Erst das positive: sehr freundliches Personal, sehr gute Betten, alles sehr sauber. Bushaltesrelle vor der Tür. Aber leider: das Einzelzimmer Nr. 115 war winzig ohne Balkon und mit Fenster, nur zu einem Spalt zu kippen, zum Hinterhof. Im Bad keine Ablage für die Utensilien. Das Hotel war ausgebucht, ein anderes Zimmer deshalb nicht verfügbar. Das Frühstück englisch, hungern musste niemand, aber leider kein Obst und keinerlei Brotbelag wie Käse oder Schinken. Und was auf der homepage so nicht steht: es handelt sich um ein "christian hotel" mit täglicher Morgenandacht, und sonntags gemeinsamen Singen von Kirchenliedern. Gut, man muss da ja nicht teilnehmen. Vor allem aber gibt es aus diesem Ethos heraus keinen Alkohol im Hotel. Um abends ein Glas Wein zu trinken muss man zu den Strandrestaurants hinuntergehen. Das Hotel war überwiegend von alten bis sehr alten Gästen besucht, wie diese den steilen Weg bzw. Treppen zum Eingang bewältigt haben weiss ich nicht.
Einzelzimmer
Aussicht vom Zimmer115
Bad ohne jede Ablagemögl.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schön gelegenes Hotel, sehr freundliches Personal
Erster Urlaub auf Jersey. Hotel über das Internet gebucht. Im Südwesten gelegen, nicht ganz zentral, aber mit dem Auto kein Problem. Ruhige Lage. Nette Gäste im Hotel. 20 Minuten mit dem Hotel nach St. Helier. Bushaltestelle direkt beim Hotel.

8/10 Good

Katharina , Leipzig

Liked: Cleanliness, staff & service
Ruhiges Hotel mit fantastischem Strandblick
Das Hotel liegt in der schönsten Bucht der Insel Jersey. Der Strand ist super, das Baden sehr angenehm, Strandspaziergänge wunderschön! Es ist dort, zumindest Ende September/Anfang Oktober sehr ruhig und beschaulich. Trotzdem war noch schönes Badewetter. Die Hotelgäste waren fast alle schon sehr betagt, wir waren mit Abstand die Jüngsten. Dementsprechend war auch das "Abendprogramm" eher auf ältere Leute ausgelegt. Die Räumlichkeiten sind sehr ansprechend eingerichtet und haben ebenfalls fast alle Meerblick! Die Verständigung war nur in Englisch möglich. Die kurze Morgenandacht war trotzdem verständlich, obwohl wir kein besonders gutes Englisch sprechen. Das Essen war okay. Wir haben aber nur im Hotel gefrühstückt und manchmal mittags eine Kleinigkeit gegessen. Wir hatten einen Mietwagen, haben den aber kaum genutzt, weil die Straßen teilweise sehr eng sind und auch viele Busse unterwegs sind und überhaupt sehr viel Verkehr ist, zu viel für die klein Insel. Außerdem befindet sich direkt vor dem Hotel eine Bushaltestelle. Etwas schwierig war es, zu Fuß auf den Straßen unterwegs zu sein, weil hier oft keine Fußwege angelegt sind und die Straßen eng sind. Ich würde jederzeit wieder in dieses Hotel fahren, vor allem wegen der unglaublich schönen Lage!

6/10 Okay

Regina, Göttingen

Liked: Staff & service
Ruhiges Strandhotel
Erholsame Atmosphäre, eher älteres Publikum, ruhige Lage am Rand der Bucht. An der Rezeption erhält man abgesehen von sehr guter Beratung auch die ortstypischen Schokoladen ;-)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbare Lage, aber leider...
Ich hatte ein Doppelzimmer Superior mit Einzelbenützung gebucht, wurde freundlichst empfangen und in einem kleinen neu renovirten Einbettzimmer im Parterre mit Terrassenanteil (neben dem Raum in dem täglich ca. 20 Minuten eine Andacht abgehalten wurde - Durchgang zu der Zeit nicht möglich). Da kein anderes Zimmer zur Verfügung stand, ließ ich mich darauf ein für 10 Pfund Aufzahlung täglich auch ein Abendessen einzunehmen. Es sollte bei der Beschreibung nicht fehlen, dass in dem Hotel kein Alkohol ausgeschenkt wird. Ein Glas Wein zum Essen oder ein Glas Bier nach einer ausgedehnten Wanderung wäre auch im Urlaub angehnehm.