Ratings based on 263 Verified Reviews

3.0 out of 5
57% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 1, 2018
Could not check in early when were advised we could. Once we did check in room was fairly unclean, floor desperately needed vacuuming. Staff were quite blunt and rude. For the price of the hotel we expected more.
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

good hotel

Posted Mar 27, 2018
Cons: The breakfast should be better
The hotel is well situated , near the old city of Jerusalem which is accessible by walk. In addition, the tramway is not far to acces the city center of Jerusalem. We had two rooms with a balcony, it was very pleasant. Just the breakfast was very poor. The staff is very helpful. We had a great stay in Jerusalem.
Comment from Hotel Management
Mar 28, 2018 by ABRAHAM, Hotel Management
Thanks,we are taking care of the breakfast. Your second home in Jerusalem.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2018
Very attentive staff. The location puts you minutes from the Old City
Comment from Hotel Management
Mar 21, 2018 by ABRAHAM, Hotel Management
thanks
2 out of 5
Recommended
for Everyone
by A verified traveler from UK

Bring a bottle of domestos and a sense of humour

Posted Mar 9, 2018
Pros: The location is walking distance to Old City. The price per room is quite good for the area.
Cons: It needs redecorating and get some staff with a better attitude. Half decent breakfast. Better cleaners.
Location: It's walking distance to the Old City and there is a tram stop not too far away. But very little to do in the vicinity of the hotel.
On the plus side, it's a cheap hotel to stay in Jerusalem. On the negatives- the complimentary breakfast is just bread and coffee and some humous. The decor is quite dated and needs a touch of paint. The rooms are not cleaned thoroughly.
Comment from Hotel Management
Mar 11, 2018 by ABRAHAM, Hotel Management
Thanks for the comments.Our new management will do the best to improve the cases you wrote. Thanks Abraham
2 out of 5
Recommended
for Everyone
by A verified traveler from united kingdon

Breakfast nothing close to continental

Posted Feb 25, 2018
I remember seeing the world breakfast included in the booking section and was one off the thing that made me choose this place. With a baby on board and having no MILK,no batter I feel completely let down. And when asked the staff didn’t show anything but disrespectful behaviour! So if you are staying in this hotel be smart and get all your favourite morning goodies along and don’t ever bother asking for extras. It’s sounds like I had offensive questions each and every time .
Comment from Hotel Management
Feb 27, 2018 by Abraham, Hotel Management
I am very sorry for the bad experience you had. Hoping to improve the status !
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

You get what you pay for

Posted Dec 6, 2017
Ok for the money, close to the old city of Jerusalem - safe neighborhood
Comment from Hotel Management
Dec 14, 2017 by Abraham, Hotel Management
thanks
2 out of 5
by Marco

Posted Dec 6, 2017 on Hotels
Dirty
Comment from Hotel Management
Dec 14, 2017
sorry,we will check and make efforts. Thanks letting us know.
3 out of 5
by A verified traveler from London

Run down hotel - but ok at the price

Posted Nov 22, 2017
The room was pretty run down with masking tape over the lights, stains on the ceiling and mould in the bathroom. The location we thought was initially not great as its about 30min walk from the centre but there is a good tram service that runs frequently just 4min walk from the hotel. The hotel was in need of some repair and cleaning but it was comfortable enough for the short stay we had there.
Comment from Hotel Management
Nov 23, 2017 by Abraham, Hotel Management
Thanks for the comments and do the best to renovate the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island, Canada

15 minute walk to Old City Damascus Gate

Posted Nov 8, 2017
15 minute walk to Old City Damascus Gate past the worthwhile site to see - The Garden Tomb. Be prepared Breakfast (7:30ish) is Israeli toppings-Hummus etc- suggested to bring your own bread toppings eg Nutella. Friendly and helpful staff. English was understood. Enjoy your visit in Jerusalem!
Comment from Hotel Management
Nov 9, 2017 by Abraham, Hotel Management
Thanks for your comments and will do the best to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Nice hotel close to Old City

Posted Oct 24, 2017
It was a nice stay, nice staff, had some problems with WIFI but staff helped us to troubleshoot. Very close to Old city and Mount Olive, can be walking distance.
Comment from Hotel Management
Nov 9, 2017 by a, Hotel Management
Thanks and hope to improve.