Ratings based on 345 Verified Reviews

4.6 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by Kate

Posted Jan 4, 2017 on Hotels
We have had the most disappointing stay at the American Colony Hotel. I was so excited to stay at this hotel as I had heard such good things from the reviews, so I feel compelled to warn others about this hotel, unfortunately. First the plus, visually it is beautiful. It has a lot of charm, from a visual perspective. Now for the bad. We requested adapters for our western plugs, and they delivered them, but the adapters kept shorting out. Over and over, so we couldn't plug in our laptops, phones, etc. They kept coming back to fix, and finally said, just don't move them, the plugs are very sensitive. Ok. Then we went to sleep, at 3am or so we were awakened because the room was too hot. It was as if the air conditioning wasn't working at all. So we opened the windows to try to get some air, so we could sleep comfortably. Which meant from 4am on, we heard the call to prayer, a rooster crowing, and kids playing near by. It was a miserable night with little sleep. The next day, we ask if there is anything they can do. They come to the room, check the AC and heat, and realize yes its not really working at all. They move us down the hall so we have to move all our stuff out of our room, which is of course a huge hassle for two weary travelers. Then they say, wait here we will get you the key for your new room. We've now been waiting for over 30 minutes for them to bring us a key. Still waiting.
5 out of 5
by A verified traveler

Outstanding experience

Posted Dec 19, 2016 on Hotels
We stayed for a few days and they made us feel at home. Its a throwback type of hotel where the feel is colonial but the luxury is 21st century. The meals were all good, especially the breakfast. The bistro downstairs is outstanding and is buzzing in the evenings with a good fun crowd. Overall its a great place to unwind at the end of a day of touring and sight seeing. I didn't like the fact that there is no coffee machine in the room. It is a little off the beaten path but there are always cabs available within a few minutes. There is very little in the way of shopping or restaurants in the area but that is the only drawback. This is a go to place in Jerusalem
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great quality and service

Posted Nov 27, 2016
Pros: Everything
Cons: Zero
Location: Just fine
Hotel is great architecture and character plus good management . 5 star plus
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful, historic compound. Safe location.

Posted Nov 23, 2016
Pros: Spacious room. Historic photographs and decorations throughout.
Cons: Honestly, I can't think of anything that needs improvement.
Location: East Jerusalem is a little far if walking is difficult, but taxis are instantly available and quite reasonable. A short ride to any Old City gate.
A beautiful old world experience. Staff were uniformly excellent and attentive in every respect.
3 out of 5
by A verified traveler from US

Rough part of Jerusalem.

Posted Nov 3, 2016
Sketchy part of Jerusalem. Streets poorly lit and hotel is away from city center and anything lively tondo at night. Staff could be friendlier. Breakfast was modest and room cleanliness mediocre.
5 out of 5
Recommended
for Couples
by A verified traveler from canterbury uk

Fantastic Stay!!!!!

Posted Oct 2, 2016
Pros: Everything !!!!!
Cons: Very little !!
Location: Very close to old city - 5 minute walk
Absolutely superb hotel. All staff extremely friendly and helpful. Rooms great ,food great ....everything very good. Very close to Damascus gate- area seemed very safe - we walked everywhere. Cannot fault anything and will stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Very nice hotel

Posted Aug 23, 2016
Everything was very clean, huge room and balcony over pool. Service at the pool was not very good though
5 out of 5
by Ann

This traveler left a rating score only Posted Aug 1, 2016 on Hotels
5 out of 5
by Ann

This traveler left a rating score only Posted Jul 30, 2016 on Hotels