Ratings based on 225 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from JAPAN
新市街の中心にあるホテルPosted Aug 17, 2016
by A verified traveler
Nice hotelPosted Jul 31, 2016
Upgraded to a huge suite for free. Great experience. The only downside was parking was full so we had to pay for public parking
by A verified traveler from United States
Highway robbery; intransigent managementPosted Jul 22, 2016
Cons: Management; recommend entire overhaul and remedial courses for management on customer service.
Our stay at the hotel was extraordinarily disappointing. The location of the hotel (excellent) was the best part of the stay. Reception staff was mixed; asked about locations for self service laundry and where to find the sherut to Tel Aviv from Jerusalem. No one could answer these seemingly simple questions (or gave wrong, outdated information) which would be helpful to a typical traveler staying there. Biggest disappointment was response to our request for delaying checkout time by ~2 hours. Companion traveler had interview which could not be changed and needed quiet location. The general manager (Haggai) responded absolutely not unless we paid 50% the nightly room rate we paid for our 3-night stay (for a maximum additional 2 hours). As we had no choice, we had to pay this outrageous fee. The hotel ownership and management is not customer service focused; I highly recommend NOT booking City Center Hotel or its nearby “sister” hotel, Shammai Suites.
by A verified traveler from Denver, Colorado
Nice hotel in a great locationPosted Jul 16, 2016
Staff was very helpful. Rooms were nice and perfect size for a family. Location was excellent. 10 min walk to old city and a block away from Ben Yuda street.
by Julian from Southampton, UK
Jerusalem the unknown gemPosted May 24, 2016 on Hotels
A great 6 days in this fascinating city, full of diversity, history and culture. The museums were world class and frankly you need a minimum of ten days to fully appreciate all that the city and the surrounding tourist attractions has to offer.
Posted May 23, 2016 on Hotels
Posted May 22, 2016 on Hotels
by Glen Allen from Texas
Excellent value for the moneyPosted May 19, 2016 on Hotels
Helpful staff, good cafes and restaurants nearby. I will stay there again and recommend it to others.
by A verified traveler
Posted May 17, 2016 on Orbitz
We very good experience with this hotel, excellent location, very friendly and helpful staff. The room was very comfortable, the problem we had was that electric stove didn't work and shower had some mold...
by yehuda from מושב יכיני
פנינה בפינהPosted May 14, 2016 on Hotels
מלון בעל רמה גבוהה,מקבלים שירותים טובים במהלך השהייה,סביבה שקטה ורגועה,נח לשהות במקום,ללא ארוחות,מקלחת קצת דולפת,מצוי במרכז מסחרי ומדרחוב מרכזי,דיסקרטי ומרשים.