Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
66% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Great Location terrible Noise

Posted Aug 17, 2016
The hotel is in a great location. However impossible to sleep at night due to major construction that is being done all night long next to the hotel. Even with air conditioning on all night noise level is terrible!
4 out of 5
by mosab

Posted May 24, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Munjed, Hotel Management
Dear Mosab, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours
4 out of 5
by A verified traveler from Long Island, NY

Pleasant Hotel But Could Use a Make-Over

Posted May 10, 2016
Pros: The updated rooms.
Cons: Update the lobby and extend the pool hours. The Spa and Weight Room used to free but they now charge for them, making you feel nickel-dimed.
Location: The hotel is centrally located in the government seat.
The hotel is pleasant enough and is centrally located. It could really use a make-over in the common areas, especially around the lobby. The rooms have received a much needed updating recently but there is more work to be done.
Comment from Hotel Management
May 11, 2016 by Alina Ben David, Hotel Management
Dear Dave. I appreciate you taking the time to comment about your recent stay at our hotel. Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again. Sincerely,
2 out of 5
by A verified traveler

אכזבה

Posted May 4, 2016 on Hotels
1. לא היתה חניה זמינה במלון. החניה בתשלום אפילו לאורחי המלון ומחירה מופרז. 2. בעשר וחצי בלילה נשמעו קולות מקדחה וקונגו שלא איפשרו לי לישון. הייתי צריך להתלונן פעמיים עד שנפסק.לא נתפס על הדעת! 3. לקח לי 20 דקות לבצע Check out (לא היה לי כל התחשבנות מלבד התשלום על החדר והחזרת המפתחות). 4. המסעדה במלון גובה מחיר מופרז לארוחת ערב, ובנוסף, המלון - מחיר מופרז לארוחת בוקר (90 ₪ ליחיד).
Comment from Hotel Management
Jul 9, 2016 by Munjed, Hotel Management
אורח יקר תודה שבחרת להתארח במלוננו, קראון פלזה ירושלים, ותודה שהקדשת זמן לכתיבת ביקורת זו. אנחנו התכתבנו בנושא הרעש, אני מתנצלת בפניך שוב על אי נעימות שנגרמה לך. לגבי החניה היא הכן בתשלום לפי מדיניות המלון, מאותה סיבה שאין לנו מספיק מקומות חניה לכל החושקים בה. הערותיך לגבי הארוחה במלון ומחירה הועברו לגורמים הרלוונטיים. אנו לוקחים את דבריך ברצינות על מנת להבטיח עבור אורחינו חווית אירוח מושלמת, אנחנו מקיימים תהליך מתמיד של הפקת לקחים ושיפור מתמיד של המוצר בכל התחומים. נשמח לראותך ולארח אותך שוב בעתיד הקרוב, בתקווה לשנות את דעתך על המלון ושירותיו בברכה, אלינה בן דוד, מנהלת קשרי אורחים, קראון פלזה ירושלים
4 out of 5
by A verified traveler from Paris

Hotel bien place, proche Tram et gare des bus

Posted Apr 25, 2016
Pros: L'emplacement, la restauration et le personnel très pro.
Cons: Un peu la présentation des plats du petit dej.
Location: Quartier du centre des congres. Tres bon point de départ pour les différents sites a visiter. Nous séjournerons a nouveau dans cet hôtel.
Hotel très bien place pour aller découvrir Jérusalem. Quartier agréable avec restaurants et supérette a deux pas. Nous avons pu bouger et sortir sans voiture. Le petit déjeuner est très copieux et varié. Personnel pro et très souriant (sauf 1).
Comment from Hotel Management
May 11, 2016 by Alina Ben David, Hotel Management
Cher Philippe, Merci d'avoir choisi de rester au Crowne Plaza Jerusalem. Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Cordialement, Guest Relation Gestionnaire
5 out of 5
by A verified traveler from SAN DIEGO, CALIIFORNIA

Near to my family member, clean and staff are alll

Posted Apr 24, 2016
Pros: Clean, near to all and the staff were all very accomodating
Cons: none
Location: restaurants and my family
comfortable and clean room, NEAR TO ALL AND STAFF WERE ACCOMODATING
Comment from Hotel Management
Apr 27, 2016 by Alina Ben David, Hotel Management
Dear Margie, Thank you for choosing to stay at Crowne Plaza Jerusalem. We appreciate your feedback very much. All our guest are special for us. So thank you again for your kind words and we are looking forward to host you again. Should you have any questions/requests please do not hesitate to contact me. Sincerely yours,
4 out of 5
by Thomas from London

One night in Jerusalem

Posted Apr 22, 2016 on Ebookers
The location is close to the Mahana Yehuda market which is an attraction during the day and has also cool nightlife. Hotel is not far from Central Bus station, many local buses and the tram that takes you to the old city. Receptionist at check-in was a bit lacking in concentration. He forgot to hand my passport back and to provide us with the Wi-Fi password. He also gave us wrong information regarding the opening hours of their indoor pool. Bathroom wasn't as clean as you would expect. Beds were very comfortable and had five nice pillows. Amazing view from our little balcony on the 11th floor. The pool incl. steam room are definitely worth a visit. Late check-out at 1 pm was free. Complimentary refreshments were advertised on the desk but needed to be chased by calling the reception. We were given nice chocolates and a bottle of water, but without glasses. No glasses or plastic cups in the bathroom and no coffee and tea bags in the room. These seem however to be standard in Jerusalem, as we had them in two other hotels we stayed at. Despite these minor issues we really enjoyed our stay at the Crowne Plaza Jerusalem.
3 out of 5
by A verified traveler

Posted Apr 12, 2016
Hotel tout juste correct sans plus le personnel n'est pas aimable la chambre est salle les taies d'oreiller était sale
Comment from Hotel Management
Apr 20, 2016 by Alina Ben David, Hotel Management
Merci pour vos commentaires sur votre visite récente de notre hôtel. Veuillez accepter nos excuses les plus sincères pour les désagréments que vous avez rencontrés à cause de l’état de la chambre lors de votre séjour. Nous vous assurons que ces problèmes vont être traités. Nous apprécions vos commentaires et espérons pouvoir vous servir à nouveau.
4 out of 5
by haim

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Munjed, Hotel Management
Dear Haim, Thank you for choosing Crowne Plaza Jerusalem. Thank you as well for your review regarding your recent stay at Crowne Plaza Jerusalem, Israel. We are looking forward to host you again. Sincerely yorus,
5 out of 5
by A verified traveler

Rooms a bit dated but ok

Posted Apr 10, 2016 on Hotels
Lovely night in Jerusalem - Israel's capital.
Comment from Hotel Management
Jun 25, 2016 by Munjed, Hotel Management
Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours