Indoor pool, seasonal outdoor pool

Reviews of Dan Jerusalem

Dan Jerusalem
32 Lehi St, Jerusalem

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 366 reviews" "
Rating 8 - Good. 117 out of 366 reviews" "
Rating 6 - Okay. 50 out of 366 reviews" "
Rating 4 - Poor. 35 out of 366 reviews" "
Rating 2 - Terrible. 24 out of 366 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mahin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 12, 2023
Dear Guest,Thank you for choosing Dan Jerusalem Hotel, We regret to learn you had a negative experience.We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations.We look forward to hosting you on brighter days we hope will arrive soon. Best regards,Kinneret Guest Relations Manager

10/10 Excellent

Kimberly

Traveled with partner
Liked: Amenities, property conditions & facilities
It was very nice there
Stayed 9 nights in Aug 2023
Response from Guest Relations Manager on Oct 2, 2023
Dear Guest, Thank you for choosing Dan Jerusalem Hotel and for sharing your lovely feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you here again during your next visit. The entire staff here will be more than happy to welcome you again! Best regards, Kinneret Guest Relations Manager

10/10 Excellent

Shera

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would have had a better experience had they offered an American meal on Sabbath. It’s so restrictive. I celebrate sabbath but I follow the holy Bible which allows me to have meat and cheese. Blessings in Yeshuas name.
Stayed 5 nights in Jun 2023
Response from kinnert Iluk on Jul 6, 2023
Dear shera, Thank you for choosing the Dan Hotel Jerusalem and Thank you for your comment. It is through our guests comments that we are able to continue to improve and develop our service. We have brought your comments to our attention. We will forward your response to the relevant parties. I hope to see you again. I would love to welcome you in person on your next visit and make sure you have a better experience with us. Regards, Kinneret Iluk Guest Relation Manager

4/10 Poor

Amin

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff of the hotel were very nice and caring but rooms were dirty with old and dirty carpets and in some areas it was burned with iron.
Stayed 3 nights in Jun 2023
Response from Guest Relations Manager on Jul 3, 2023
Dear AminThank you for choosing the Dan Jerusalem Hotel and for sharing your feedback.We’re happy that you enjoyed the staff. just sorry that there were other aspects that let you down. We have taken on board the comments, I will make sure to forward your notes to all the relevant departmentsand hope to bring you a better experience next time, With thanks, Kinneret, Guest Relations Manager

10/10 Excellent

Yitzchok

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful and calm
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on Jun 14, 2023
Dear Yitzchokthank you for your lovely feedback.We are pleased to hear that you enjoyed your stay with usWe work very hard to train our employees to provide excellent service,I will forward your review to Nasser and his manager The entire staff here will be more than happy to welcome you again!Best regards,Kinneret IlukGuest Relations Manager

8/10 Good

Randall B

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Up and downs
I did not like using two different elevators to go to breakfast, one goes 6 -up and the other goes 6 - down because they are on a slope. We waited for the gifts to to open at 8:30 and had our cab wait because we had 3 post cards to mail, at 8:45 they had not shown up and we had to leave. I was not happy! Otherwise it was the best hotel of the 3 we stayed at.
Stayed 1 night in May 2023
Response from Guest Relations Manager on May 29, 2023
Dear Randall,Thank you for choosing the Dan Jerusalem Hotel, and thank you for sharing your lovely feedback.We are pleased to hear that you enjoyed your stay with us and we were the bestI'm sorry about the issue with the postcards.The entire staff here will be more than happy to welcome you again!Best regards,Kinneret IlukGuest Relations Manager

6/10 Okay

Philip, New York

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I would not stay at this property again. I did not encounter a single friendly or welcoming member of the staff. I was in an unrenovated room across from rooms being renovated and the construction people acted like I was in their way going to my room.
Stayed 2 nights in May 2023
Response from kinnert Iluk on May 17, 2023
Dear Philip,Thank you for the time to write us a review,I'm really sorry about your experience with us , I transferred your review to the department's managers, and in our hotel, we are doing maintenance in some rooms, and we do not start working early, to avoid noise to our guests, I hope to see you again in our hotel , and ill be happy if you'll contact me before, kinneret.iluk@danhotels.com

8/10 Good

AVNER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel which has been superb in times past. Food is great. Location and design is great. Some rooms are frayed
Stayed 6 nights in May 2023
Response from kinnert Iluk on May 17, 2023
Dear Avner,Thank you for choosing Dan jerusalem hotel,and thank you for your Review , I'm really happy to hear that you enjoyed your stay with us, and our food, we are working on maintenance in our hotel according to Dan Hotels chain plans , we hope to see you again in our hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent hotel with excellent service
Stayed 1 night in Apr 2023
Response from Guest Relations Manager on Apr 9, 2023
Dear Guest,Thank you for choosing the Dan Jerusalem hotel, and thank you for sharing your lovely feedback.We are pleased to hear that you enjoyed your stay with usThe entire staff here will be more than happy to welcome you again!Best regards,Kinneret IlukGuest Relations Manager

10/10 Excellent

Brooklynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Good breakfast. The gym, pool and steam room were very big and spacious.
Stayed 2 nights in Mar 2023
Response from Guest Relations Manager on Apr 4, 2023
Dear Brooklynn,Thank you for choosing the Dan hotel Jerusalem and thank you very much for your kind notes!We are pleased to hear that you enjoyed your stay with us, gladly forwarded your feedback to all the staff and managers.We work very hard to train our employees to provide excellent service and your review helps to confirm they have met our expectations we thank you for taking the time to let us knowThe entire staff here will be more than happy to welcome you again!Best regards,Kinneret Iluk

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relations Manager on Mar 16, 2023
Dear Mohamad,Thank you for choosing the Dan Jerusalem Hoteland hanks for your high rating!We all hope to see you again.With kind regards,Kinneret, Guest relations manager

8/10 Good

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Guest Relations Manager on Feb 1, 2023
Dear Guest,Thank you for choosing Dan Jerusalem hotel, and thanks for your high rating!We all hope to see you again With kind regards, Kinneret, Guest relations manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Guest Relations Manager on Jan 18, 2023
Dear Tamar,First We want to wish your husband happy birthday/Thank you for choosing Dan Jerusalem hotel, and thanks for your high rating!We all hope to see you againWith kind regards, Kinneret, Guest relations manager

10/10 Excellent

Yonatan

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient with Pool
Really nice hotel, convenient to the Hebrew University Mt. Scopus and many bus lines. Indoor and outdoor pool.
Stayed 4 nights in Jan 2023
Response from Guest Relations Manager on Jan 8, 2023
Dear Paula, Thank you for choosing Dan Jerusalem hotel, and thank you for sharing your lovely feedback. We are pleased to hear that you enjoyed your stay with us, and have taken your comments to our attention. The entire staff here will be more than happy to welcome you again! Best regards, Kinneret Iluk Guest Relations Manager

6/10 Okay

Walfred

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They can improve a lot in customer service.
Response from Guest Relations Manager on Dec 11, 2022
Dear Walfred,Thank you for choosing the Dan Jerusalem hotel.we have taken your comments to our attention.We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations.We hope to see you again soon to meet and exceed those expectations.Best regards,Kinneret Iluk Guest Relations Manager

4/10 Poor

Evgeniya

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Be aware that check in on Saturdays and holidays after 8 pm! Service was a problem. The stuff was not nice. I left my new AirPods Pro in the room. When I came back, the housekeeping lady already finished the room. And my AirPods are gone. NOBODY in the hotel took my request to find them seriously. Neither security or the front desk manager. So if you want to stay there, don’t leave any valuable staff. Nobody even called me back to express their concerns.
Response from kinnert Iluk on Nov 9, 2022
Dear Mr. DegneraThank you for choosing dan jerusalem hotel,we are really sorry about your experience in the hotel, i sent your review to the related department to check what happened, and i communicated with the security, and they didn't find any Airpods , if we will find it will update you by Email

6/10 Okay

gilad

Traveled with family
Liked: Staff & service
the room that we got was different than you offerd here and worse of all; we has to pay another 400 shekels for it. becides that every thing was good
Stayed 2 nights in Oct 2022
Response from Guest Relations Manager on Oct 23, 2022
Dear Gilad, Thank you for choosing the Dan hotel Jerusalem and your comment. It is through our guest's comments that we are able to continue to improve and develop our service. we have taken your comments to our attention and we will forward your response to the relevant parties.Glad to hear that every thing was good.We all hope to see you again.With kind regards,Kinneret Iluk

8/10 Good

Noa, Bethesda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was accommodating, though not everyone were nice, and sometimes even unpleasant. I would like to send special thanks to the wonderful cleaning staff.
Stayed 2 nights in Oct 2022
Response from Guest Relations Manager on Oct 23, 2022
Dear Noa, Thank you for choosing Dan Jerusalem hotel, and thank you for sharing your feedback.We are pleased to hear that you enjoyed your stay with us, and we have taken your comments to our attention.We look forward to seeing you here again during your next visit.Best regards,Kinneret Iluk

8/10 Good

julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel. Great staff. Leaking toilet in middle of the night caused a room change at 0200. I offered to fix myself but no tools available and no maintenance men to call up. Stressed to staff that whole room would flood. Apart from that, good place.
Stayed 4 nights in Sep 2022
Response from Guest Relations Manager on Oct 23, 2022
Dear Julian,Thank you for choosing the Dan hotel Jerusalem and for your comment. Through our guest's comments, we can continue to improve and develop our service. We regret to learn you had a negative experience. we have taken your comments to our attention and will forward your response to the relevant parties.Glad to hear you enjoyed the nice hotel and Great staff.We all hope to see you again.With kind regards,kinneret iluk

2/10 Terrible

Lev, woodside

Traveled with partner
Disliked: Cleanliness, staff & service
Terrible customer service
Stayed 1 night in Sep 2022
Response from Guest Relations Manager on Oct 6, 2022
Dear Lev,I was sorry to read your review. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. Too bad that you did not contact us during your stay maybe we could fix the problem.We hope you will give us another chanceto see you here again in the future, and I personally would love to welcome you and make sure that your next visit will meet all your expectations.Best regards,Kinneret Iluk Guest Relations Manager

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was close to Hebrew University. I did not like the extremely long wait any time I needed to speak to someone at the lobby desk.
Stayed 4 nights in Aug 2022
Response from Guest Relations Manager on Aug 31, 2022
Dear Robert,Thank you for choosing the Dan hotel JerusalemWe are sorry to learn about your experience and took all you remarks to our consideration. I will make sure to forward your notes to all the relevant departments, in order for them to follow up and implement. We hope you will choose to stay with us again soon and we will make sure your experience will be wonderful.Best regards,Kinneret Iluk Guest Relations Manager

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe Room was excellent
Stayed 6 nights in Jul 2022
Response from Guest Relations Manager on Aug 9, 2022
Dear Maritza Thank you for choosing the Dan hotel Jerusalem again and thank you very much for your kind notes! We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Kinneret Iluk Guest Relations Manager

10/10 Excellent

MOHAMMAD, Saddle brook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. The front desk staff is extremely pleasant and helpful. The room was wonderful and clean.
Stayed 2 nights in Jul 2022
Response from Guest Relations Manager on Aug 9, 2022
Dear Mohammad, Thank you for choosing the Dan Jerusalem hotel, and thank you for sharing your lovely feedback. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Kinneret Iluk Guest Relations Manager

10/10 Excellent

sora, brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, clean
Stayed 2 nights in Jul 2022
Response from Guest Relations Manager on Jul 13, 2022
Dear Sora Thank you for choosing the Dan Jerusalem hotel, and thank you for sharing your lovely feedback. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Kinneret Iluk Guest Relations Manager

10/10 Excellent

Sharona, Great Neck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow better than expected!! Staff was incredibly helpful and extremely friendly.
Stayed 1 night in May 2022
Response from Guest Relations Manager on Jun 9, 2022
Dear Sharona Thank you for choosing the Dan Jerusalem hotel, and thank you for sharing your lovely feedback. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Kinneret Iluk Guest Relations Manager

2/10 Terrible

arnold, Sutter Creek

Disliked: Amenities, property conditions & facilities
Very disappointing experience Upon return June 5 Got perhaps most distant room With poor view and noisy traffic Couldn’t find hidden A/C controls, refrig not working Other issues Beautiful architecture Inconsistent amenities Poor service Mediocre buffet
Stayed 2 nights in May 2022
Response from Guest Relations Manager on Jun 13, 2022
Dear Arnold, Thank you for choosing the Dan Hotel Jerusalem And thank you for sharing your feedback. We were sorry to read that you had a problem with the fridge and we were sorry we did not know about the issue during our stay. We have taken your comments to our attention. I was happy to see that you were upgraded to an executive room facing the view of the old city. I would love to welcome you in person on your next visit and make sure you have a better experience with us. Please contact me before your arrival Address: kinneret.iluk@danhotels.com Regards, Kinneret Iluk Guest Relation manager

8/10 Good

Alina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in May 2022
Response from Guest Relations Manager on Jun 13, 2022
Dear Alina, Thank you for choosing Dan Jerusalem hotel, and thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you here again during your next visit. Best regards, Kinneret Iluk

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful and spacious hotel! The room was excellent and we loved the shower! I also liked the sitting area and fridge.A The best was the most amazing buffet breakfast (included in the price) every morning! Spectacular
Stayed 10 nights in Apr 2022
Response from Guest Relations Manager on May 8, 2022
Dear Ruby, Thank you for choosing Dan Jerusalem hotel, and thank you for sharing your lovely feedback. We are pleased to hear that you enjoyed your stay with us, Thanks for your high rating! We look forward to seeing you here again during your next visit. Best regards, Kinneret Iluk Guest Relations Manager

8/10 Good

JONAH

Traveled with partner
Liked: Staff & service, amenities
Beautiful building, outside and inside. However the lounge chairs and sofas on fourth floor are very uncomfortable. I believe they are missing cushions. Breakfast is excellent with a vast variety of choices. Staff is mostly very friendly. Definitely recommend.
Stayed 2 nights in Apr 2022
Response from Guest Relations Manager on May 1, 2022
Dear Jonah, Thank you for choosing Dan Jerusalem hotel, and thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay with us, and have taken your comments to our attention. We look forward to seeing you here again during your next visit. Best regards, Kinneret Iluk Guest Relations Manager

2/10 Terrible

Elyakim

Stayed 2 nights in Apr 2022
Response from Guest Relations Manager on May 23, 2022
אלייקים היקר, תודה שבחרתם במלון דן ירושלים. הנהלת המלון וצוות העובדים, משקיעים משאבים רבים בטיפוח איכות המוצר ושואפים להשביע את רצונם של אורחינו, תוך עמידה בסטנדרטים הגבוהים של הרשת, צר לנו שלא עמדנו ברמת הציפיות שלך. מקווים לשוב ולראותכם שוב בין אורחינו. אשמח לקבל את פנכם באופן אישי על- מנת לדאוג שחוויית האירוח שלכם תהיה לשיבועות רצונכם המלאה. בברכה, כנרת - מנהלת קשרי אורחים

10/10 Excellent

ABRAHAM

Stayed 1 night in Mar 2022
Response from Guest Relations Manager on Mar 6, 2022
אברהים היקר, תודה שבחרתם במלון דן ירושלים ותודה שהענקת לנו את הדירוג המקסימלי. שמחנו לארח אתכם ומצפים לראותכם שוב בין אורחינו. בברכה, כנרת אילוק - מנהלת קשרי אורחים

10/10 Excellent

Gabi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, staff is very friendly and helpful. All amenities are excellent clean and spacious. Great hotel
Stayed 1 night in Feb 2022
Response from Guest Relations Manager on Feb 17, 2022
Dear Gabi, Thank you for choosing the Dan Jerusalem Hotel Thank you very much for your positive response.. Thanks for your high rating! We all hope to see you again. With kind regards, Kinneret, Guest relations manager

8/10 Good

Adi

Stayed 2 nights in Sep 2021
Response from כנרת אילוק - מנהלת קשרי אורחים on Sep 29, 2021
עדי היקר תודה שבחרתם במלון דן ירושלים. תודה רבה על תגובתך שמחנו לארח אתכם ונשמח לראותכם שוב בין אורחנו. בברכה, כנרת אילוק מנהלת קשרי אורחים

4/10 Poor

akiva

Stayed 2 nights in Aug 2021

2/10 Terrible

avi

Stayed 1 night in Aug 2021

2/10 Terrible

avi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
did not get the room that was promised
the room in the pictures did not match the room we got. the room that was offerd was very bad and not sutebale for stay. we were asked to pay more money for a new room and since we were with kids we were left with no other option. the rooms are not appropriate for stay the are blow any standard .
Stayed 1 night in Aug 2021
Response from . on Aug 15, 2021
תודה על שבחרתם להתארח במלון דן ירושלים. החדרים שהזמנתם בהזמנתכם הם חדרי הבסיס של המלון. אני שמח שבחרתם לשדרג את חדריכם לחדרי אקזקיוטיב וכמו כן אני רואה שבוצעה הנחה לשדרוג. מקווים לראותכם שוב בעתיד. בברכה. מלון דן ירושלים

6/10 Okay

Roth

Traveled with family
Stayed 1 night in Feb 2020
Response from guy on Feb 18, 2020
Hello. Thank you for your review. I would like to know if there were any problems with your stay. Regards Guy

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020
Response from Guest relations manager on Feb 11, 2020
thank you for your positisve review. We hope to see you again among our guests! With kind regards, Avital, Guest relations manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geared to tours, but first-rate service and rooms
We were there in slow period right after Christmas. On check in they upgraded us to a room overlooking the old city from the top floor. All the service was courteous and helpful. Dinner is a large buffet operation. Pretty decent and large selection for about 150 shekels. This hotel is in a quiet neighborhood (Ammunition Hill) near university so there is no place nearby to eat if you come back before dinner. About 30-40shekel cab ride to gates of old city or walk 12 minutes to Ammunition Hill stop of light rail and ride 3 stops to the gate of old city. Most rooms have a nice balcony, but view depends on the floor and direction.
Stayed 3 nights in Dec 2019
Response from Guest relations manager on Jan 12, 2020
Dear Edward, Thank you for taking the time to write a review of your stay with us at Dan Jerusalem Hotel. We are delighted that you liked the rooms, our dinner buffet and that you appreciated our attentive staff!. We look forward to welcoming you back. Kind Regards, Avital, guest relatios manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great staff. Parking facility good. Walkable to other restaurants.
Stayed 4 nights in Dec 2019
Response from Guest relations manager on Jan 2, 2020
Dear Guest Thank you for sharing your comments following your recent stay with us, and for mentioning that you found staff attentive and pleasant. We all hope to see you again! With warm regards, Avital Guest relations manager

4/10 Poor

Nora

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for a very old hotel
The hotel is very old, and overpriced for the comfort. Everything is old. I was expecting a much nicer hotel for the price. The breakfast was really good.
Stayed 1 night in Dec 2019
Response from Guest Relations manager on Jan 2, 2020
Dear Nora Thank you for sharing your thoughts following your stay with us. We’re happy that you enjoyed breakfast, just sorry that there were other aspects that let you down. We have taken on board the comments with regards to maintenance and hope to bring you a better experience next time, With thanks, Avital, Guest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Gem
We kept extending our stay! Great gym and amazing breakfast
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on Dec 26, 2019
Thank you for your kind words! We all hope to see you again. With kind regards, Avital, Guest relations manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019
Response from Guest relations manager on Nov 18, 2019
Dear Paul We are delighted to have helped create such a memorable stay! We all hope to see you again among our guests. With warm regards, Avital, Guest relations manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.. very large.. all the facilities.. pool spa.. just far from centre
Stayed 2 nights in Oct 2019
Response from Guest relations manager on Nov 1, 2019
Dear Guest, Thank you for your great comments! We are pleased to learn that you liked so much our hotel and spa! We will make sure to keep up with the high standard. The hotel is located just a block away from the light train station and it is actually very convenient, since it stops in the city's attractions and it's a comfortable way to avoid traffic The entire staff here will be more than happy to welcome you again! With kind regards, Avital, Guest relations manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent place to stay
Very poor checking in service, room had a strong chemical smell. Changed rooms and all was fine after that. Great breakfast buffet. Spa is ok too.
Stayed 3 nights in Oct 2019
Response from Guest relations manager on Oct 18, 2019
Dear Guest, Thank you for sharing your comments following your recent stay with us. We are happy to learn that you found the new rooms comfortable, and the food tasty and rich. It is good to know that you also had a chance to visit our spa and all the facilities- thank you for mentioning it! With warm regards, Avital, guest relations manager

10/10 Excellent

Karain, New Jersey ,USA

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
One of the best hotels I stayed during my time in Jerusalem . Upon arrival we were warmly welcomed by the staff and general manager, and we were upgraded to the Executive Suite.“Breakfast was amazing, staff were super friendly and location was excellent. Pool was nice “ Highly recommended place.”
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quite OK
In general the staying was quite good , the location is great as well as the view and yet , the air conditioning in the room had an airplane noise at the lowest fan level , the bathroom door was rotten Ata it’s hinges and the dining room service was far from a smiling service experienced
Stayed 1 night in Sep 2019
Response from מנהלת יחסי אורחים on Sep 7, 2019
I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to know that all together you enjoyed your stay, and took your notes about the airconditioning and bathroom door to our consideration With kind regards, Avital, Guest relations .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Good service and the manager is really good.
Stayed 7 nights in Jul 2019
Response from Guest Relations Manager on Aug 9, 2019
Thank you for your kind words! We all hope to see you again. With regards, Avital