Grand Court, Jerusalem
Posted Jun 23, 2015
Hotel nice, great food, good rooms, clean. BUT No Service, nobody to help you with suitcases. FRONT DESK: very impersonal and very irresponsible, they forgot to give me back my passport when I checked in and I was exhausted and didn't realize. Some of these employees do not want to help or make funny faces. Their security is a joke. One night I feared for my life. The employees are on their phones all the time and they do not know who goes in or out. This is Israel, NO? ROOM service? They take forever to answer and it takes 15 minutes to bring you ice. C'mon guys. Sorry I am New Yorker and am used to pronto service. The Mgr lady is fantastic. The only one. But she cannot do everything.