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Reviews of Grand Court Jerusalem

4.5 out of 5
Grand Court Jerusalem
15 Saint George St, Jerusalem

Reviews

7.8

Good

Rating 10 - Excellent. 165 out of 521 reviews" "
Rating 8 - Good. 204 out of 521 reviews" "
Rating 6 - Okay. 98 out of 521 reviews" "
Rating 4 - Poor. 33 out of 521 reviews" "
Rating 2 - Terrible. 21 out of 521 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

alejandro romero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real close to the old city only need more flexibility on the swimming pool time they closed it at 6.pm
Stayed 3 nights in Sep 2023

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room for 2 with 2 beds i received a room with one bed .i asked the reception and they said they would send someone to crate a bed out of the sofa and no one came
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Stephen

Traveled with family
Stayed 4 nights in Aug 2023

2/10 Terrible

????

Stayed 1 night in Aug 2023

8/10 Good

Paula

Stayed 11 nights in Jul 2023

8/10 Good

MICHAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Harold

Liked: Cleanliness, staff & service
Nice hotel. Our airconditioning did not work correctly so the room never got below 75°. The TV did not work when we got into the room. I talked to the hotel staff about both problems. They fixed the TV, but even after a maintenance man came to fix the a/c it did not work correctly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had 2 connecting rooms for 6 nights. Great hotel in a quiet area. Beautiful large open spaces in hotel with glass windows, plenty of natural light. Large clean guestrooms and quality buffet dining. Helpful staff and great gift shop. Overall great hotel in Jerusalem!

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean, very bright and spacious lobby. Good sized clean rooms. Nice quiet area, nice staff and quality dining buffet.
Stayed 3 nights in Jun 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at Grand Court from May 18 to May 22nd, 2023, in terms of the pluses. It's spotless. The staff are professional and helpful. It's within walking distance to the old city. Many Bein Gurion Tours also pick up from here, and as a woman travelling alone, that made me feel more secure. I had a vast room and I was not expecting such a large space, and it was affordable. Their bottled water was delicious. I would definitely go back. The gift store in the hotel lists prices in USD which is gonna be convenient for some, but I was on Canadian dollars and just confused by their pricing, if it says $20, they mean 100 shekels. I feel like that should be clearer. Maybe put dual pricing. In terms of the negative. The breakfast and dinner buffets are very meh. It's edible, and some salads are good, but I wouldn't call it delicious, and dinner is VERY expensive. You are probably better off eating elsewhere and there are not a lot of diners nearby. It's also a zoo at the front desk when tours arrive. It seemed like a hotel that mostly caters to organized tours. Also, the pool, which was beautiful, never had a lifeguard on duty. They have a clear sign that says it's forbidden to swim without a lifeguard on duty. Never in my 5 days did I see a lifeguard or anyone in the pool? I have concluded the pool is basically for Instagram and not for swimming. Thus, if swimming is critical to your travel, plan to pick a different hotel. Otherwise, I had an amazing time. I'd consider going back.
Stayed 4 nights in May 2023

2/10 Terrible

Yeshia

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at the property first looking at the outside structure got us excited pretty cool looking once we got inside through the parking garage which is okay because it’s it just for cars no? We got into that small spooky hallway leading into tiny elevator won’t fit anything else if we would have more than those 2 luggages and that elevator only takes you the lobby for check in we got at the front desk an hour early and they still checked us in which is nice but what really got our attention was the outside property features including the smell old floors etc. but why would we care if we can have a nice room right? The front desk were so so definitely not a 4 star hotel we grabbed our key tag looked at it low in behold we got up to the 9th floor wow! And walked around almost the entire floor to get to the room (1 elevator section for entire bldg) opening the room we fled OMG! Really???! Are we in the 80th very very old smelly carpet with old furniture lights are blinking on and we placing our stuff down going to the bathroom we found a very old fashioned bathroom really hard to get into the tub hot water very unstable whichever way you set it. We agreed to stay bc we didn’t have where to go in a last minute change we felt very uncomfortable with the staff on very minimal needs like water etc. oh the bar is closed said that costumer relationship manager sitting at the front door sorry we don’t give water…. Oh wow we are staying in hotel without any service…. Can’t write mor
Stayed 2 nights in May 2023

2/10 Terrible

David

Stayed 1 night in Nov 2022

10/10 Excellent

Edith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very well organized, helpful, they have a large variety for breakfast and tasty.
Stayed 2 nights in Nov 2022

8/10 Good

Golan

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel nickel and dimmed us over having kids in the room!
Stayed 1 night in Oct 2022

6/10 Okay

Mauricio, San Diego

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Well located hotel. Personnel and service is not prepared for the amount of people they receive. So, you should wait for them to have the time and the willingness to help you.
Stayed 5 nights in Oct 2022

8/10 Good

Paula

Stayed 3 nights in Sep 2022

8/10 Good

Kevbe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great hotel with class!
Stayed 2 nights in Sep 2022

6/10 Okay

Salma

Traveled with family
Liked: Staff & service
Disliked: Amenities
We lost an important and precious poster
Stayed 2 nights in Sep 2022

6/10 Okay

Karen

Stayed 3 nights in Aug 2022

2/10 Terrible

Cherut

Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Gale

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Grand Court fantastic
Great hotel- really beautiful, room was large, comfortable beds, quiet. Location is great- can walk to the Old City, the light rail, Mamilla mall. Breakfast buffet is amazing. Loved our stay. You need more front desk staff
Stayed 3 nights in Jul 2022

8/10 Good

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

yoel

Stayed 1 night in Jul 2022

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy staying at this hotel, beautiful and very clean.
Stayed 1 night in May 2022

10/10 Excellent

moshe

Stayed 2 nights in May 2022

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed there before. Will stay again.
Stayed 1 night in Mar 2022

10/10 Excellent

Juliet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Near the places we want to visit
Stayed 1 night in Mar 2022

10/10 Excellent

Patti

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond wonderful stay in Jerusalem. This was a great central location with very helpful staff. Food was excellent as well.
Stayed 1 night in Mar 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place in good location.
Stayed 2 nights in Mar 2022

10/10 Excellent

Gill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beat expectations . Staff very friendly and helpful. Facility and amenities in best shape .
Stayed 3 nights in Mar 2022

8/10 Good

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

mazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

lemberger

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

yaffa

Disliked: Staff & service, property conditions & facilities, room comfort
The reception staff service was very poor and unprofessional and a waste of time. The elevators did not work, we went down 8th place on foot several times. Severe parking problems, there was no parking in the hotel car park so I parked on Friday night in front of the hotel and received a report on Saturday morning
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It is a beautiful hotel. The beds were awesome. The location is okay, but not great. The morning buffet caters to the locals -- lots of fresh raw fish, vegetables, salads, cheese, and eggs.
Stayed 5 nights in Dec 2019
Response from Samy Perez Reception Manager on Jan 5, 2020
Thank you for your appreciation and looking forward to welcoming you again at the Grand Court

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for the right price
Great location, great staff, amazing room, luxury style and free parking. Amazing breakfast
Stayed 4 nights in Dec 2019
Response from Samy Perez Reception Manager on Jan 5, 2020
We thank you for your appreciation and look forward to welcoming you again at the Grand Court

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9
It was great
Stayed 1 night in Dec 2019
Response from samy Perez Reception Manager on Jan 5, 2020
Thank you for your appreciation! We look forward to welcoming you again at the Grand Court/

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019
Response from Samy Perez Reception Manager on Jan 1, 2020
Thank you for staying with us.We are looking foreward to welcoming you again at the Grand Court

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will take my next group there again.
Everything about our stay here was awesome
Stayed 4 nights in Nov 2019
Response from Samy Perez Reception Manager on Dec 15, 2019
Thank you for your appreciation. We are looking foreward to welcoming you again at the Grand Court

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Samy Perez reception manager on Nov 7, 2019
Thank you and looking foreward to welcoming you again at Grand Court

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great place, little expensive but nice, morning breakfast Amazing! rooms nice clean sleep like a baby, wife felt comfortable as well. Service- came in late kitchen closed but service desk offered to call up Pizza place for me and they came to check to ensure I received which I had not they called again to make sure I received my meal. Plenty of parking inside hotel parking, short walk to Old City (15 min). Will absolutely stay there again!
Stayed 3 nights in Sep 2019
Response from Samy Perez Reception Manager on Oct 2, 2019
Thank you for your appreciation. We will be happy to transmit it to the ream. Looking foreward to welcoming you again at Grand Court

10/10 Excellent

Nasri

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Samy perez Reception manager on Sep 13, 2019
Thank you for your notes and looking foreward to welcoming you again at Grand Court

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Samy Perez Reception manager on Sep 13, 2019
Thank you for your quotation and looking foreward to welcoming you again at Grand Court

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and helpful personnel
Stayed 1 night in Aug 2019
Response from Samy Perez Reception Manager on Sep 3, 2019
Thank you for your appreciation and looking foreward to welcoming you again at Grand Court

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, excellent breakfast, service and location
Stayed 1 night in Aug 2019
Response from Samy Perez Reception Manager on Sep 3, 2019
thank you and liikong foreward to welcoming you again at Grand Court

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational Stay
Stayed 1 night in Aug 2019
Response from Samy Perez Reception Manager on Sep 5, 2019
Thank you for your appreciation. We look foreward to welcoming you again at Grand Court

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING STAY
We stayed for 2 weeks at the hotel. One of our best trips ever, (and we’ve been all around the world.) Every staff we’ve encountered were courteous, friendly, professional, and efficient. From reception, to dining room, to housekeeping, to support staff all were fantastic. The breakfast was unequivocally superb beyond compare. The premises was spotless with constant cleaning staff. Many staff were employed and present with excellent training. The customer feels welcomed and respected. The staff is impeccably trained for customer satisfaction. Amazing time at hotel. Reception staff amazing. Housekeeping amazing! Will definitely stay again, and already told many friends to stay too. Keep up the exceptional and excellent customer service and care!
Stayed 4 nights in Aug 2019
Response from Samy perez reception Manager on Sep 3, 2019
Thank you very much for your compliments that will be transmited to our staff and we will be happy to welcome you again at theGrqand Court