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Reviews of Harmony Hotel - an Atlas Boutique Hotel

Harmony Hotel - an Atlas Boutique Hotel
6 Yoel Moshe Salomon Street, Jerusalem

Reviews

9.0

Wonderful

Rating 10 - Excellent. 452 out of 738 reviews" "
Rating 8 - Good. 218 out of 738 reviews" "
Rating 6 - Okay. 47 out of 738 reviews" "
Rating 4 - Poor. 13 out of 738 reviews" "
Rating 2 - Terrible. 8 out of 738 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful hotel and attentive staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was warm and friendly and they allowed us to check in early … great location
Stayed 1 night in Dec 2023

8/10 Good

Alla

Traveled with family
Liked: Staff & service
stuff is very friendly. Clean, parking space is very tight. Location is good. A bit outdated,
Stayed 5 nights in Nov 2023

10/10 Excellent

Robin

Stayed 1 night in Nov 2023

10/10 Excellent

Orrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully attentive staff
Tarek and the rest of the staff at the Harmony hotel went above and beyond to make sure we were comfortable and safe as war broke out in Israel. Under conditions like that you become like family in a matter of days. The staff fed us, reassured us and looked after us like we were their flock. I am very grateful that our VRBO fell through so that we had the staff and other guests at the Harmony hotel to commiserate with. Charming hotel in a fabulous location! I highly recommend!!
Stayed 2 nights in Oct 2023

8/10 Good

Dora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Harmony hotel is well situated, walking distance to many important places, including great dining options. The hotel staff is delightful, the breakfast option is excellent, the lobby area is very nice. The beds are a bit short, if you are over 6'3" your feet may hang if lying completely straight. The bedrooms are a bit tired, but clean. We would stay here again
Stayed 3 nights in Oct 2023

10/10 Excellent

ANNIE

Stayed 1 night in Oct 2023

10/10 Excellent

Valeriya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Excellent location. Very friendly and welcoming stuff. Highly recommend!!
Stayed 1 night in Oct 2023
Response from EH on Oct 4, 2023
Hi Valeriya; Thank you for your kind feedback and high score rating. We are delighted that our colleagues were successful at contributing to the quality of your stay and have conveyed your compliments to them.We are happy to hear that you enjoyed the hotel's superb location near all that Jerusalem has to offer. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from EH on Sep 13, 2023
Hi tia; Thank you for your high score rating. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from EH on Sep 13, 2023
Hi Anonymous; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

6/10 Okay

Raquel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from EH on Aug 30, 2023
Hi Raquel; Thank you for your score. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been excellent. No complaint at all
Stayed 3 nights in Aug 2023
Response from EH on Aug 30, 2023
Hi Adriana; Thank you for your kind words and high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023
Response from EH on Aug 7, 2023
Hi Nancy; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Harmony Hotel is in the perfect location in Jerusalem. It is a short walk to the Jaffa Gate in one direction and the Jaffa Street tram in the other. Our room was not fancy, but it was comfortable and tastefully decorated. The Harmony includes a free happy hour each evening (except Shabbat) with delicious appetizers like dolmas, cold pasta and fresh fruit. The staff is attentive and helpful.
Stayed 14 nights in Jul 2023
Response from EH on Aug 7, 2023
Hi Dean; Thank you for taking the time to write your kind feedback and high score rating. We are delighted that you enjoyed our well-designed, modern room, our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small But Mighty
Great location, close to shopping, museums, and the Old City of Jerusalem. Hotel is small with nice staff, breakfast and friendly atmosphere.
Stayed 2 nights in Jul 2023
Response from EH on Aug 16, 2023
Hi Sandra; Thank you for your kind feedback and high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from EH on Aug 16, 2023
Hi Eduardo; Thank you for your high score rating. We are proud of our team for their efforts and glad to know they left a lasting and positive impression.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

James Andrew

Stayed 7 nights in Jun 2023
Response from EH on Aug 16, 2023
Hi James Andrew; We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

ira

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Right in the center of town. Yet quiet. Staff super helpful. Great breakfast as well
Stayed 3 nights in May 2023
Response from EH on May 31, 2023
Hi Ira; Thank you for taking the time to write your kind words and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, great breakfast and happy hour. lovely staff.
Stayed 4 nights in May 2023
Response from EH on May 23, 2023
Hi Lauren; Thank you for taking the time to write your feedback and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to old town.
Fantastic location in Jerusalem. Its walking distance to the old town, and the bazaar. The hotel is clean. The staff is friendly. The Breakfast was good.
Stayed 1 night in May 2023
Response from EH on May 23, 2023
Hi Joseph; Thank you for your kind words and high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Great location but unclean rooms!!
Harmony Hotel is in a great location and nice management 👌 We enjoyed the breakfast and happy hour! But the room was tiny to share twin beds! The floor was filthy and felt very unclean! Low level furnishings in room and not much shelf area for personal items. Thanks.
Stayed 1 night in May 2023
Response from EH on May 23, 2023
Hi Anonymous; Thank you for taking the time to write your review. We are happy to hear that you enjoyed the hotel's superb location near all that Jerusalem has to offer. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We also appreciate your constructive feedback which we will address internally. Our sincere apologies. Our guests' satisfaction and comfort is our #1 priority. Taking nothing away from your feelings, we do hope to welcome you back to one of our Atlas hotels!Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Paul, Princeton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Tarek was very helpful in getting us a wheelchair. We also were offered a lengthy late checkout, because one of us was not feeling well. Thank you for all your help!
Stayed 2 nights in May 2023
Response from EH on May 11, 2023
Hi Paul; Thank you for your kind words and high score rating. We are delighted to know that you thoroughly enjoyed your stay with us and our team member Tarek was able to meet and exceed your expectations. Our amazing team from the front desk to our housekeepers work very hard to ensure all our guests enjoy a cozy, clean and comfortable stay.Besides all of the above we hope that you are feeling better!We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
Great location. Super helpful staff. Breakfast was amazing!
Stayed 2 nights in Apr 2023
Response from EH on May 7, 2023
Hi Vanessa; Thank you for your kind feedback and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

4/10 Poor

SUYLLENG

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very run down, room are in need of a LTC. Carpets are dirty and rooms are not very clean. The lobby is nice but that’s about it, breakfast is bad and really pricey. Staff if ok. The only thing great about the hotel is the location and all the dining/shopping around.
Stayed 6 nights in Apr 2023
Response from EH on Apr 25, 2023
Hi Suylleng; Thank you for your feedback. We are happy that you enjoyed our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. The majority of feedback that we receive is consistently positive and because of this, we are very surprised and sorry that your experience in certain areas was the opposite. You reserved a regular room and as soon as you expressed your disappointment in the room you were upgrade to a superior room at no charge. After this we understood that you were very happy and because of this we were surprised and sorry to read your comments. Our guests' satisfaction is our number one priority. Taking nothing away from your feelings, we do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, very close to the Old City. You can walk everywhere
Stayed 2 nights in Apr 2023
Response from EH on May 7, 2023
Hi Patricia; Thank you for taking the time to write your feedback and high score rating. We are happy to hear that you enjoyed the hotel's superb location near all that Jerusalem has to offer. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Harmony.
We had a wonderful stay at the Harmony Hotel. The location is excellent in a pedestrian only zone. Felt very safe at all times. Nice Boutique hotel.
Stayed 2 nights in Apr 2023
Response from EH on May 7, 2023
Hi Brenda; Thank you for your kind review and high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

Francisco, Barcelona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located, more space in the room would be appreciated, staff friendly and collaborative, toiletries should be improved. Happy with the stay
Stayed 3 nights in Mar 2023
Response from EH on Apr 10, 2023
Hi Francisco; Thank you for your feedback. We are happy to hear that you enjoyed the hotel's superb location near all that Tel Aviv has to offer. We are delighted that our colleagues were successful at contributing to the quality of your stay and have conveyed your compliments to them. We also appreciate your constructive feedback which we will address internally.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and happy hour every day.
Stayed 3 nights in Mar 2023
Response from EH on Mar 22, 2023
Hi Elaine; Thank you for taking the time to write your feedback. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Kenneth, Ashland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Harmony Hotel was very courteous and efficient. The hotel is located on a pedestrian street in a neighborhood with a lot of shopping and dining possibilities. It is very close to the light train system and in easy walking distance from the Old City of Jerusalem. Our room was very clean and comfortable. We drove our own car, and driving in Jerusalem is very confusing for an old country boy. The parking for the hotel is down a one way street that ends with a gate, posts in the street, and taxis and other cars trying to turn around. However, the hotel had asked me to send them the license number of our rental car, and when I pulled up to the gate it went up and the posts went down. We then followed the signs to the hotel, and the staff guided us into a tight underground parking place very smoothly. I would stay in this hotel again.
Stayed 3 nights in Feb 2023
Response from EH on Mar 1, 2023
Hi Kenneth; Thank you for taking the time to write your kind feedback. We are happy to hear that you enjoyed the hotel's superb location near all that Jerusalem has to offer. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We hope to welcome you again to one of our Atlas Hotels. Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

Peter

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location. Great staff. Wonderful breakfast and happy hour snacks. Property needs updating.
Stayed 3 nights in Feb 2023
Response from EH on Feb 22, 2023
Hi Peter; Thank you for taking the time to write your feedback. We are delighted that you enjoyed our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We also appreciate your constructive comment which we will address internally.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay.
First time staying at Harmony and it was a great choice. Friendly staff, amazing breakfast and terrific location to the Old City, Machaneh Yehuda Market, Mamilla Mall, etc. Happy hour at 5:00 with wine and appetizers is a nice way to end the afternoon. The only suggestion I would make is for the hotel to upgrade the lights in the rooms. I found the lighting to be poor. Better fixtures, led bulbs and better bedside reading lights would be a huge improvement.
Stayed 6 nights in Feb 2023
Response from EH on Feb 15, 2023
Hi Larry; Thank you for taking the time to write your kind feedback and high score rating. We are delighted that you enjoyed our well-designed, modern room, our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We also appreciate your constructive comments which we will address internally.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Needs an upgrade but the staff are wonderful
The Harmony is brilliantly located, central and convenient, with a short walk to the old city and Ben Yehudah St. the staff are friendly, accommodating and helpful. What’s not so great is that it’s tired and in serious need of updating. Compared to other hotels at a similar price point and within 100m of this one, the Harmony doesn’t come off well. And on this trip I stayed at one of these. A good upgrade and modernisation would do it wonders. In saying that the breakfasts are great, and the late afternoon complimentary nosh is a great addition.
Stayed 2 nights in Dec 2022
Response from EH on Dec 29, 2022
Hi Rachel; Thank you for your feedback. We are delighted that you enjoyed our hotel's super location near to all that Tel Aviv has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We also appreciate your constructive comment which we will address internally. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

2/10 Terrible

karen

Disliked: Cleanliness, amenities, property conditions & facilities
There was NO security at the hotel.
Response from EH on Dec 8, 2022
Dear Karen; Our guest’s security and comfort is our #1 priority. According to the law in Israel, any hotel with less than 80 rooms does not require a security guard at the door. Our reception clerks have extensive security training and this training is refreshed on an on-going basis. Taking nothing away from your feelings, we do hope to welcome you again at one of our Atlas hotels. Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Dorota

Stayed 1 night in Nov 2022
Response from EH on Nov 16, 2022
Hi Dorota; Thank you for taking the time to post your high score rating. We are delighted that our colleagues were successful at contributing to the quality of your stay and have conveyed your compliments to them.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from EH on Nov 2, 2022
Hi Madison; Thank you for your high score rating. We are so happy that you enjoyed your stay. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

Rochelle

Traveled with group
Liked: Cleanliness, staff & service
My stay
The staff was amazing very friendly and helpful. The front desk staff was incredible. They remembered me and remembered what I was doing that day. Tarek is amazing, he really made it feel like we were home. He deserves 5 stars. The rooms are very small I had very little space to move around. The noise outside the hotel from the street was a bit irritating when trying to sleep
Stayed 2 nights in Oct 2022
Response from EH on Nov 16, 2022
Hi Rochelle; Thank you for taking the time to write your kind feedback. We are delighted to know that you thoroughly enjoyed your stay with us and our team member Tarek was able to meet and exceed your expectations. Our amazing team from the front desk to our housekeepers work very hard to ensure all our guests enjoy a cozy, clean and comfortable stay.The hotel offers multiple room categories, at various sizes and different price ranges. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

Stephen, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. The hotel is clean and staff is great. The rooms need some updating but very clean.
Stayed 3 nights in Oct 2022
Response from EH on Nov 2, 2022
Hi Stephen; Thank you for your kind feedback. We are happy to hear that you enjoyed the hotel's superb location near all that Jerusalem has to offer. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We also appreciate your constructive comment which we will address internally.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

bonnie

Stayed 4 nights in Oct 2022

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated for enjoying Jerusalem. Nice boutique hotel with great happy hour every night!! Staff friendly and helpful. Reasonable price point
Stayed 3 nights in Oct 2022
Response from EH on Nov 16, 2022
Hi Laurie; Thank you for your kind feedback and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsAyala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for four nights. Ideal location for tour pickups and for walking into the old city. Lovely street. Staff were great at both of the Harmony hotels where we stayed and considering that the service in most places in Israel is very poor, it really makes a difference to have well trained staff.
Stayed 1 night in Sep 2022
Response from EH on Nov 23, 2022
Hi Tim; Thank you for taking the time to write your kind feedback and high score rating. We appreciate that you took the time to share your observations. Glad to know that you enjoyed our hospitality. Our amazing team from the front desk to our housekeepers work hard to ensure all our guests enjoy a cozy, clean and comfortable stay. We are very happy to hear we were able to provide you a memorable stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

Gil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are great ! Very friendly and helpful. Location was great but very difficult to access by car, took awhile to find. Breakfast in the lobby was also very nice. Only negative was the room was really tight. But we got everything we asked for in the room. Would definitely stay there again when we visit Jerusalem.
Stayed 3 nights in Oct 2022
Response from EH on Nov 23, 2022
Hi Gil; Thank you for your kind review. We are delighted that you enjoyed our well-designed, modern room, our hotel's super location near to all that Jerusalem has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent but our safe needed to be replaced and the main light switch was faulty. Also difficuly using the room telephone
Stayed 7 nights in Sep 2022
Response from EH on Sep 14, 2022
Hi Allan; Thank you for taking the time to write your feedback. We are very happy that you enjoyed your stay and it is important for you to know that we have addressed your comments internally. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel – Hotel Manager, Harmony Hotel

10/10 Excellent

Shlomo

Stayed 2 nights in Aug 2022
Response from EH on Aug 31, 2022
Hi Shlomo; Thank you for your high score rating. We are proud of our team for their efforts and glad to know they left a lasting and positive impression.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

noa

Stayed 1 night in Aug 2022
Response from EH on Aug 31, 2022
Hi Noa; Thank you for taking the time to post your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is clean and chique, though showing some wear. Moreover, breakfast and its related service is extremely underwhelming.
Stayed 3 nights in Aug 2022
Response from EH on Aug 31, 2022
Hi Anonymous; Thank you for your feedback. We will address your comments internally.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

8/10 Good

Abrahahm

Stayed 1 night in Aug 2022
Response from EH on Aug 31, 2022
Hi Avrahahm; Thank you for your scoring. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Chana Breindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2022
Response from EH on Aug 24, 2022
Hi Chana Breindy; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Samantha

Stayed 2 nights in Aug 2022
Response from EH on Aug 24, 2022
Hi Samantha; Thank you for taking the time to post your high score rating. We are proud of our team for their efforts and glad to know they left a positive impression.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. Great location and friendly staff, particularly Mor.
Stayed 3 nights in Jul 2022
Response from EH on Aug 3, 2022
Hi Nina; Thank you for your kind words and high score rating. We are happy to hear that you enjoyed the hotel's superb location near all that Jerusalem has to offer. We are delighted to know that you thoroughly enjoyed your stay with us and our team member Mor was able to meet and exceed your expectations. Our amazing team from the front desk to our housekeepers work very hard to ensure all our guests enjoy a cozy, clean and comfortable stay. We do hope to welcome you back to one of our Atlas hotels! Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is EXTRAORDINARY and really go over and above.
Stayed 2 nights in Jul 2022
Response from EH on Aug 3, 2022
Hi - Thank you for your awesome comment and high score rating. We are delighted that our colleagues were successful at contributing to the quality of your stay and have conveyed your compliments to them. We do hope to welcome you back to one of our Atlas hotels! Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ayala Dekel - Hotel Manager, Harmony Hotel