Lobby sitting area

Reviews of The Inbal Jerusalem

5 out of 5
The Inbal Jerusalem
Liberty Bell Park, 3, Jabotinsky St., Jerusalem

Reviews

9.0

Wonderful

Rating 10 - Excellent. 377 out of 571 reviews" "
Rating 8 - Good. 113 out of 571 reviews" "
Rating 6 - Okay. 47 out of 571 reviews" "
Rating 4 - Poor. 22 out of 571 reviews" "
Rating 2 - Terrible. 12 out of 571 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

rochelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff - friendly helpful. They care when they see return visitors, makes me want to cancel my reservation elsewhere for my anniversary and stay here again!
Stayed 1 night in Mar 2024

6/10 Okay

Stella

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This is not a luxury property in my opinion, although they certainly were charging luxury hotel prices during my stay. While the room and bathroom were spacious, the furnishing were worn down and the electrical wiring in the room seemed faulty (lights not turning on properly, strange sizzling sound coming from the switches). The room itself was covered in thick dust and had clearly not been vacuumed in quite a while. It's telling that you'll see the vacuum cleaners left in the hallways while the housekeeping staff are cleaning the rooms. I never did hear one running during my stay. Most of the staff that I encountered were either curt or outright unfriendly. It may be a cultural thing, but I've staying in other hotels in Israel and had much better service. This ranged from the front desk staff to the parking garage attendant. One exception was the wait staff in the hotel's dairy restaurant who provided excellent service. Lastly, the location is not particularly great unless your okay with relying on taxi/share ride services or walking the 30 minutes to get to some of the more touristy spots or public transportation. Or if you're a brave soul willing to face down Jerusalem traffic and drive yourself. By why bother when there are plenty of better hotels closer to the old city and other tourist spots?
Response from Guest relations on Mar 27, 2024
Dear Stella, we are very sorry to hear you didn't like your stay with us. We take all your comments very seriously and strive to give an amazing service to all of our guests. We hope to see you again.

10/10 Excellent

ward

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 1 night in Mar 2024
Response from Guest relations on Mar 5, 2024
Dear Ward, thank you!

10/10 Excellent

Abraham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 5, 2024
Dear Abraham, thank you! We hope to see you again soon

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a wonderful part of the city. The property is lovely, the food delicious and the staff are great. I always love staying here
Stayed 3 nights in Feb 2024
Response from Guest relations on Mar 5, 2024
Dear Donna, thank you for the lovely review!

10/10 Excellent

Fern

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inbal is a fabulous, luxurious hotel. Everything was first class: accommodations, food, service and ambiance. Special shout out to Mishleem at the front desk who went out of her way to get us our room earlier than we expected. The soup festival is a fantastic idea and absolutely delicious. We were pleasantly surprised by how great the food in the dairy restaurant in the lounge was. My grandchildren loved the French fries and vanilla milkshakes. Their pizza was the best I ate in Jerusalem. They also have a great indoor pool and gym. All in all, a wonderful experience!
Stayed 3 nights in Jan 2024
Response from Guest relations on Jan 17, 2024
Dear Fern, thank you for the great review! We are happy to hear you enjoyed our soup festival and the Lobby Lounge restaurant. We hope to see you again soon.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from B on Dec 22, 2023
Dear Michael,Thanks for staying with us. We appreciate your feedback!Looking forward,Bracha, Evening Manager

10/10 Excellent

Gila

Stayed 3 nights in Dec 2023
Response from BD on Dec 18, 2023
Thanks for staying with us.We appreciate your feedback!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 7 nights in Nov 2023
Response from Guest relations on Dec 3, 2023
Dear Cheryl, thank you for the review, we hope to see you again soon!

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great condition, great staff, food was great as well.
Stayed 4 nights in Nov 2023
Response from Guest relations on Dec 3, 2023
Dear Josh, thank you for the great review!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from B on Nov 20, 2023
Dear Edward,We would to thank you for your 10out of 10 reviewLooking forward to your next visitBracha D.Evening Manager

10/10 Excellent

Harriet

Liked: Property conditions & facilities
The staff are so accommodating
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 18, 2023
Dear Mrs. Harriet, we are delighted to hear you enjoyed your stay with us, and looking forward to hosting you again very soon!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 18, 2023
Dear Mr. Stuart ,We are delighted to hear you enjoyed your stay with us, and looking forward to hosting you again very soon!

10/10 Excellent

Harriet

Traveled with group
Liked: Amenities
I simply wouldn’t stay anywhere else in Jerusalem. The Inbal is unmatched in terms of warm and friendly staff and it makes travel a oleasure
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 13, 2023
Dear Harriet,We are delighted to hear you enjoyed your stay with us, and looking forward to hosting you again very soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Inbal - a fantastic hotelwith exceptional staff.
Stayed 3 nights in Aug 2023
Response from Guest Relations on Sep 3, 2023
Dear Michelle, thank you for the review! looking forward to hosting you again soon.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, all staff very friendly.
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 22, 2023
Dear Steve,Thank you for the great review!We are happy to hear that you enjoyed your experience with us, and we are looking forward to see you again soon!

10/10 Excellent

Ariella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay for weekend. Staff was very professional and attentive. Comfortable family connecting rooms. Location is perfect near mall, western wall, and restaurants. Breakfast and sabbath meals were gourmet and all you can eat. Can’t wait to come back.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 22, 2023
Dear Ariella,Thank you for the lovely review! We are delighted to hear about your great experience with us, and we are looking forward to hosting you again very soon!

10/10 Excellent

ISAAC

Stayed 2 nights in Aug 2023
Response from Guest Relations on Sep 9, 2023
Dear Isaac,Thank you for the great review! We are looking forward to hosting you again soon,Guest Relations

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, facilities and quality
The Inbal is located in a great location, in a safe area, walkable to the old city, the “new” areas (Ben Yehuda /King George St.) and great parks. The hotel is very nice with great facilities for fitness, swimming and ease of parking. Breakfast is excellent with endless choices of quality middle eastern and American food. The only constructive criticism I have for the hotel is some of the staff is not very friendly and welcoming like you would find in a similar quality hotel in Tel Aviv. This is our third visit to the Inbal over the years… we would return again just with lower expectations.
Stayed 3 nights in Jul 2023
Response from d on Aug 4, 2023
Dear Kevin,Thank you for your lovely review.The detailed and flattering description for the location, facilities, best food and friendly staff.Looking forward to your next visitBracha D.- E. Manager

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Guest Relations on Aug 8, 2023
Dear Caron,Thank you for rating our hotel!we would love to see you again soon.Guest Relations

10/10 Excellent

Barbara

Stayed 4 nights in May 2023
Response from Guest relations on Jul 23, 2023
Dear Barbara, thank you for the great review! we look forward to hosting you again soon.

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 4 nights in Jun 2023
Response from Guest Relations on Jul 10, 2023
Dear Steven,Thank you! We look forward to hosting you again soon.Guest Relations

8/10 Good

Lisa, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Inbal is very well located. It is walkable to the old city, Mamilla, First Station and many parks. The staff is helpful and generally friendly. Breakfasts are the wonderful Israeli-style that sets you up for the day. Biggest gripe is things could be cleaner and fresher in the public areas - seat covers definitely need an upgrade. And cleaning in the rooms could stand a bit of an upgrade. Vacuuming! Criticisms aside, I would stay here again.
Stayed 5 nights in Jun 2023
Response from Guest Relations on Jul 10, 2023
Dear Lisa,Thank you for the review! Our Staff appreciates your kind words.We appreciate constructive criticism and try hard to address all issues.we would love to welcome you again soon,Guest relations

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great hotel experience
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 6, 2023
Dear Mark, thank you for the great review!

8/10 Good

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved Inval
great hotel . definitely upscale but with decent pricing
Stayed 4 nights in Jun 2023
Response from Guest relations on Jul 5, 2023
Dear Janice, thank you for the great review! We are looking forward to hosting you again soon.

10/10 Excellent

Michael

Stayed 7 nights in Jun 2023
Response from guest relations on Jul 25, 2023
Hello Michael,we are glad you enjoyed your stay!

2/10 Terrible

Jacobo

Stayed 3 nights in Jun 2023
Response from Guest Relations on Jun 25, 2023
Dear Jacob, we are sorry that your stay with us did not meet your expectations. Please do not hesitate to contact us.

10/10 Excellent

Judith

Liked: Property conditions & facilities
Beautiful hotel Very clean Very nice staff Excellent buffet
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 18, 2023
Thank you! Enjoy your stay and don't hesitate to contact us with any request.

10/10 Excellent

yuriy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in May 2023
Response from Guest relations on Jun 12, 2023
Dear Guest, thank you for the review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Stayed 2 nights in May 2023
Response from Guest relations on May 29, 2023
Thank you for the review!

10/10 Excellent

DANIEL

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superbly managed hotel. Clean, friendly staff, responsive to requests. We had a 9-night stay here, and it was truly a wonderful experience in every way. I would highly recommend the Inbal, and would be absolutely willing to return on our next stay in Israel.
Stayed 9 nights in May 2023
Response from Guest relations on May 19, 2023
Dear Daniel,Thank you for the amazing review! Our Staff appreciates your kind words.we hope to welcome you again soon,Guest relations

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alina Guest Relations Manager on May 14, 2023
Dear Sharon.thank you for your review!

8/10 Good

YOSSEF

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Guest Relations on May 7, 2023
Dear Yossef,thank you for the review!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Guest relations on May 22, 2023
Dear Arthur,thank you for your review!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Alina Guest Relations Manager on May 1, 2023
Dear Sharon, thank you for the great review!

10/10 Excellent

Muznah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and breakfast buffet was amazing. It was delicious.
Stayed 1 night in Apr 2023
Response from Alina Guest Relations Manager on May 1, 2023
Dear Muznah, thank you for the great review and we are very glad you enjoyed our breakfast!

6/10 Okay

Natasha

Disliked: Cleanliness, staff & service
N/A
Response from Guest relations on May 4, 2023
Dear Natasha, thank you for your review.

2/10 Terrible

Olivier

Traveled with family
Disliked: Cleanliness, staff & service
Don’t waste time and money on this below par hotel. It is not worth half its stars, specially as it fails every aspect of customer service. Even when they agree that the service experience was poor, their only response is to “ask for names” and not correct the problem! “Who said it? Who did what?” But never “let me take care of it.” It fails every level of basic customer service. Pass this hotel, there are many options in Jerusalem. We will not go back, that’s for sure.
Stayed 3 nights in Apr 2023
Response from Guest Relations on May 1, 2023
Dear Olivier, we are sorry to hear your stay with us did not meet your expectations. We strive to give our guests the best service at all times.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High end hotel with quality staff. A great location for walking to the German colony, downtown Jerusalem and about 25 minutss to the Jaffa Gate. Especially good location if you want to avoid the intensity of the Jerusalem commercial center but still be able to walk to it.
Stayed 2 nights in Mar 2023
Response from Alina Guest Relations Manager on Mar 21, 2023
Dear Jack,thank you for the detailed and positive review. We are looking forward to host you again!

10/10 Excellent

Moshe

Traveled with family
Liked: Cleanliness, staff & service
Beautiful property, excellent service, great location.
Stayed 2 nights in Mar 2023
Response from Alina Guest Relations Manager on Mar 13, 2023
Dear Moshe, thank you for the lovely review.hope to see you again soon!

10/10 Excellent

ILIE

Stayed 1 night in Feb 2023
Response from Alina Guest Relations Manager on Mar 21, 2023
Dear Ilie, thank you!

10/10 Excellent

Nathaniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Amazing hotel with an amazing staff.
Stayed 4 nights in Feb 2023
Response from Alina on Mar 2, 2023
Dear Nathaniel, thank you for your kind words. looking forward to hosting you again!

8/10 Good

David

Stayed 1 night in Feb 2023
Response from Alina Guest Relations Manager on Mar 21, 2023
Dear David, thank you!

10/10 Excellent

Anat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from B on Jan 24, 2023
Dear Anat,Thank you for your beautiful review.we look forward to your next visitGuest Relations

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent service. Good location.
Response from Bd on Dec 27, 2022
Dear Jesse,Thank you for your lovely review We were happy to host you and looking forward to your next visit Guest Relations

2/10 Terrible

eliezer

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hammer and drill banging and drilling from 7 am. Left the Room with a smashing headache after asking at front desk to see what can be done and was ignored
Response from B.d on Jan 5, 2023
Dear Mr. EliezerI would like to apologize for the inconvenience.please contact our Guest Relation department.Best, Bracha

10/10 Excellent

Marina

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely pour service and costumer relations
The reception did not check me in properly and charged me for a no show. When I confronted them with the issue, first response was that it's a mistake from the system and that I should not worry. Upon check out they realised they made a mistake and told me they can't do anything about it, and that I should contact expedia. Later, Expedia informed me that only the hotel can reimburse me for the wrong expense. After several attempts in trying to contact the hotel, they have not replied.
Stayed 3 nights in Dec 2022
Response from Maya on Dec 18, 2022
Dear Guest,We are very sorry for the inconvenience you experienced.Kindly contact Guest Relations for further details.Best regards,

10/10 Excellent

Adam

Stayed 2 nights in Dec 2022
Response from Maya on Dec 11, 2022
Dear Adam,Thank you very much for the excellent review.We look forward to welcoming you again very soon.Best regards, Guest Relations

2/10 Terrible

Guila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities