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Overview of Jerusalem Castle Hotel

Photo gallery

Featured Image
Balcony
Terrace/Patio
Premium bedding, memory foam beds, in-room safe, individually decorated
Premium bedding, memory foam beds, in-room safe, individually decorated

Jerusalem Castle Hotel

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Breakfast available
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationBen Yehuda Street10 min walk
    Popular LocationHolyland Model of Jerusalem17 min walk
    Popular LocationIsrael Museum19 min walk
    AirportTel Aviv (TLV-Ben Gurion)42 min drive

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Superior Room, Balcony

  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

City Double Room, City View

  • 129 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Superior Room, Patio

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

City Triple Room, City View

  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

About this area

Jerusalem

Located in Jerusalem, Jerusalem Castle Hotel is in the city center. Ben Yehuda Street and Mamilla Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mount Zion and Temple Mount. Bloomfield Science Museum and Jerusalem Bird Observatory are also worth visiting. Guests love the hotel's quiet location.
Popular Location

What's nearby

  • Jerusalem Great Synagogue - 8 min walk
  • Ben Yehuda Street - 10 min walk
  • Machane Yehuda Market - 16 min walk
  • Holyland Model of Jerusalem - 17 min walk
  • Israel Museum - 19 min walk

Getting around

  • Jerusalem Malha Station - 6 min drive
  • Yekuti'el Adam Station - 22 min drive
  • Ben Gurion Airport (TLV) - 42 min drive

Restaurants

  • Al Dente — 8 min walk
  • Chakra — 9 min walk
  • Mona — 10 min walk
  • Naadi Cafe — 10 min walk
  • Menza — 11 min walk

About this property

Jerusalem Castle Hotel

Jerusalem hotel in Jerusalem City Centre, walk to Jerusalem Great Synagogue
Along with self parking, this hotel has spa services and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 25 individually decorated rooms feature memory foam beds and room service. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like refrigerators and electric kettles.
Jerusalem Castle Hotel offers 25 air-conditioned accommodations with safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14 for adults and USD 14 for children
  • Room service available

Things to do

  • Spa services

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • Hebrew
  • Spanish

Outdoors

  • Dock
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Renovated entire property - January 2018
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • All citizens of Israel may be charged the national value-added tax

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14 for adults and USD 14 for children (approximately)
  • Self parking fee: USD 20 per day
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Jerusalem Castle Hotel
Jerusalem Castle
Jerusalem Castle Hotel Hotel
Jerusalem Castle Hotel Jerusalem
Jerusalem Castle Hotel Hotel Jerusalem

Frequently asked questions

Can I cancel my reservation for free at Jerusalem Castle Hotel and receive a full refund?
Yes, Jerusalem Castle Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Jerusalem Castle Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Jerusalem Castle Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Jerusalem Castle Hotel?
Self parking is available for USD 20 per day. Limited spots are available.
What time is check-in at Jerusalem Castle Hotel?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Jerusalem Castle Hotel?
Check-out is at 11:00 AM.
Where is Jerusalem Castle Hotel located?
Located in Jerusalem City Centre, this hotel is within a 15-minute walk of Jerusalem Great Synagogue and Ben Yehuda Street. Israel Museum and Machane Yehuda Market are also within 1 mi (2 km).

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 118 out of 313 reviews
5 - Excellent 38%
Rating 4 - Good. 113 out of 313 reviews
4 - Good 36%
Rating 3 - Okay. 59 out of 313 reviews
3 - Okay 19%
Rating 2 - Poor. 17 out of 313 reviews
2 - Poor 5%
Rating 1 - Terrible. 6 out of 313 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Traveled with group
Liked: Cleanliness
Stayed 2 nights in Jun 2020

3/5 Okay

Traveled with group
Disliked: Amenities
did clean room and there were probs with theft at this hotel
Stayed 6 nights in Jan 2020

3/5 Okay

Liked: Staff & service
I fotgot a mobile charger translate , I hope recover,my friend will go tomorrow.
Stayed 2 nights in Jan 2020

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It wasn’t clean place.neither a decent breakfast or instant coffee.
Stayed 6 nights in Sep 2019

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Good location. Clean, basic. We needed a room for a few hours on our last night before getting to the airport early AM. Unfortunately we were given a room on the ground floor right next to the reception - lots of noise, phone ringing all night, loud customers etc. We barely slept and kept waking up every hour. Maybe this was the last room they had but still, it was anything but restful. We contacted the hotel after through the Expedia messaging system with no reply. If you decide to stay, make sure it is a room in the upper floors.
Stayed 1 night in Jan 2020

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