Front of property

Reviews of Jerusalem Gardens Hotel

Jerusalem Gardens Hotel
Ze Ev Vilnai Street,4, Jerusalem, JRS

Reviews

7.0

Good

Rating 10 - Excellent. 130 out of 763 reviews" "
Rating 8 - Good. 284 out of 763 reviews" "
Rating 6 - Okay. 195 out of 763 reviews" "
Rating 4 - Poor. 88 out of 763 reviews" "
Rating 2 - Terrible. 66 out of 763 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Muyaser

Disliked: Cleanliness
Not clean hotel smells very bad very expensive and the people they were resident in the hotel. They were aggressive ..
Stayed 1 night in Oct 2023

2/10 Terrible

Meir

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were totally disgusting and dirty. We asked to change rooms and even the new room was uninhabitable. We checked out four days early and stayed elsewhere
Stayed 5 nights in Aug 2023

6/10 Okay

Richard

Liked: Staff & service
Poor parking.
Stayed 2 nights in Jun 2023
Response from A.K on Jun 21, 2023
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Kareem

4/10 Poor

Tal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is actually a construction site. The pool, gym and parking are gone. The room itself was updated, big and nice. Elevators are new too.
Stayed 1 night in Jun 2023
Response from A.K on Jun 21, 2023
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Kareem

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel with lame front desk help
Under construction. Wasn’t able to use pool or facilities. Manager at front desk blamed me for not knowing about pool in a very rude and condescending way. Was t worth the money even if it had a pool. Run down slightly grungy room.
Stayed 1 night in Jan 2023
Response from A.K on Jun 3, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

4/10 Poor

TAMIR

Disliked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in May 2023
Response from A.K on Jun 3, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

4/10 Poor

cesar

Traveled with family
Disliked: Staff & service, property conditions & facilities
People very unpleasant
Stayed 2 nights in May 2023
Response from A.K on Jun 3, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

6/10 Okay

SHLOMO KATZ

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from A.K on Apr 12, 2023
thank you for giving us 6 from 10 review

8/10 Good

frumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from A.K on Mar 8, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

2/10 Terrible

Abraham

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First off, the website says there is parking. Before I booked, I called to confirm that there is parking, which they confirmed. I show up last night, low and behold there’s no parking. Come into the hotel, security guard is completely spaced out, need to summon someone to check me in. The lobby looks shabby. Then it goes from bad to worse. Come to the room, the bathroom is has patched holes, the grout is gross, and the bathtub is tiny. The lamp shades have good caked on, there is a pacifier on the floor, indicating they didn’t clean the room. But then things go from bad to worse, I take the blanket off the bed to lay down and the sheets are stained!?!?! This was beyond awful. The price was good, if the hotel was clean. Wouldn’t even mind the shabbiness, but the dirt!!!
Stayed 1 night in Jan 2023
Response from A.K on Feb 24, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

6/10 Okay

Chaim

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great staff but on street paid parking only
I visit several times per year but this time I had to park on the street which cost me 3 tickets and over $150. Staff always great. no ramp up entrance for luggage & no more "happy" hour. Great location.
Stayed 2 nights in Dec 2022
Response from A.K on Jan 22, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

6/10 Okay

ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
they should have made it much more clear that the property was very loud due to construction. Also, the check in process was a big problem since the hotel did not have the guest listed in their system
Response from akram kareem on Jan 3, 2023
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards Akram Khwies

10/10 Excellent

Lelti

Traveled with family
Liked: Cleanliness, staff & service
Nice customer service
Response from akram kareem on Jan 3, 2023
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Kareem

2/10 Terrible

Joseph, brooklyn

Stayed 1 night in Dec 2022

4/10 Poor

joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2022

6/10 Okay

Lois

Traveled with partner
Liked: Cleanliness, staff & service
the property is a short walk to the light rail and one stop to the train station that can take you anywhere you want to go in Israel. The property has undergone some renovation but the rooms are dated, though they are comfortable and met our needs. Cost of the room was affordable. We had Friday night meals, which were $45/person. Shabbat lunch is the same price.
Response from A.K on Dec 8, 2022
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies

10/10 Excellent

athene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2022
Response from A.K on Dec 8, 2022
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Kareem

10/10 Excellent

Yoav

Stayed 1 night in Sep 2022
Response from a.k on Sep 24, 2022
אורח יקר , ראשית ברצוני להודות לכם על שבחרתם להתארח במלון שמחתי לקבל את הערכתך על השהייה דרך האתר תמיד כיף לשמוע כי האורחים נהנים מהשהייה ומהשרות במלון נשמח לראותכם בעתיד בברכה, אכרם חוויס

10/10 Excellent

Michal

Stayed 1 night in Sep 2022
Response from לורנה on Sep 8, 2022
תודה

6/10 Okay

Eliyahu

Stayed 1 night in Jun 2022
Response from לורנה on Aug 11, 2022
תוגה שבחרתם את המלון גני ירושלים

8/10 Good

Asher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well supplied with toiletries. Received coupon for free coffee and pastry, but the dining room opened at 9 and we were out before 9 am. The pool and spa were being repaired, so we didnt get to use them
Stayed 3 nights in Jun 2022
Response from לורנה on Aug 11, 2022
תודה שבחרתם את המלון שלנו

6/10 Okay

Eliezer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Heavy drilling noise early in the morning.
Overall the staff were good, however there is building works just outside the hotel and works start from 7am, and this was heavy drilling on a rock, I couldn’t sleep in anymore. nevertheless it’s located quite close to centre and it was reasonable price.
Stayed 1 night in Jun 2022
Response from לורנה on Aug 11, 2022
תודה שהיתם במלון

2/10 Terrible

joey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs renovation desperately
Stayed 3 nights in Jun 2022
Response from לורנה on Aug 11, 2022
בקרוב אנחנו מתחילים לשפץ תודה שבחרתם אותנו

2/10 Terrible

Anat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from לורנה on Aug 11, 2022
תודה שהייתם במלון

6/10 Okay

Shira

Liked: Cleanliness, staff & service
Disliked: Amenities
Found the hotel quite difficult to access and find.also booked this specific hotel for the pool which wasnt in service. There is a wedding hall downstairs which made it quite noisy too
Stayed 3 nights in Jun 2022
Response from Lorena on Jun 14, 2022
Thank you shira , the hotel is cuarrently on the main street. the pool's are closed for renovations we advised on all websites , we are sorry that you didnt noted

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Great value for money. Fab location, amazing breakfast and comfy beds. Bathrooms need modernising and carpet could do with a hoover. Biggest problem is that, despite the booking email from the hotel itself saying that everything is open, both pools are closed and will probably remain that way.
Stayed 1 night in May 2022
Response from Lorena on Jun 14, 2022
thank you for staying with about the pools we noted on all websites that aren't not in service.

6/10 Okay

Pesach

Traveled with partner
Disliked: Staff & service
no pool
Stayed 4 nights in May 2022
Response from Lorena on Jun 14, 2022
thank you for staying with us, it is mentioned on the websites that the pool is not on service

6/10 Okay

Abraham

Disliked: Property conditions & facilities
Stayed 4 nights in May 2022
Response from Lorena on May 25, 2022
thank you for staying with us

2/10 Terrible

Joseph, brooklyn

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It had porches and nice outdoor
Stayed 1 night in May 2022
Response from Lorena on May 12, 2022
thank you

10/10 Excellent

Henry

Stayed 1 night in May 2022
Response from Lorena on May 11, 2022
Thank you for staying with us ,hope to hist you once again

8/10 Good

Darren, Herts

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was generally good and nice. Only disappointment was that pool was closed and will be for some time. Had assumed from the pictures of the pool that it would be open albeit it didn’t mention a pool in the description
Stayed 1 night in May 2022
Response from Lorena on May 9, 2022
we are sorry that you didnt noted that the pool is closed , we advised on the web sites . hope that next time you will back and the pool will ready

8/10 Good

Chaim

Stayed 1 night in May 2022
Response from Lorena on May 9, 2022
thank you

10/10 Excellent

Benyamin

Liked: Cleanliness, staff & service, property conditions & facilities
Good and convinient
Stayed 2 nights in Mar 2022
Response from לורנה מזרחי on Apr 6, 2022
תודה רבה

2/10 Terrible

zehava

Stayed 1 night in Mar 2022
Response from לורנה on Apr 25, 2022
שמחנו לארח אתכם

8/10 Good

ROBENSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Jan 2022
Response from לורנה on Feb 9, 2022
thank you for staying with us

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel except for the construction which created lots of dust and noise.
Stayed 5 nights in Dec 2021
Response from Lorena on Dec 14, 2021
thank you for staying wit us .

6/10 Okay

gennadi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
כאשר בקשנו להחליף מגבת לריצבה כי הייתה רטובה , המנקה היינו בעצבנות אמר שאין לו ולא יחליף. לאחר סידור החדר יומי השאירו מגבת מלוכלכת על מזוודה שלנו כספת לא עבדה, טלוויזיה באיכות גרועה במחיר של כ180$ ללילה אמריקן לקבל הרבה יותר.שהיינו שני לילות
Stayed 2 nights in Nov 2021
Response from לורנה on Dec 14, 2021
מצערים לשמוע אנו נטפל בחומרה אל הנושה . חורף טוב .

8/10 Good

Michael

Stayed 1 night in Nov 2021
Response from David on Dec 5, 2021
תודה רבה

10/10 Excellent

Itzhak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from לורנה on Nov 29, 2021
thank you. hope to see you again. תודה רבה .

10/10 Excellent

ISREL

Stayed 1 night in Nov 2021
Response from David on Nov 28, 2021
Thank you

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from לורנה on Nov 24, 2021
תודה שהייתם במלון גני ירושלים . נשמח לארח אתכם בקרוב . חנוכה שמח

2/10 Terrible

Danny

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Breakfast is a joke. No longer is there a full buffet breakfast. Now it is served in the coffee shop and only beginbs at 8am and only very limited menu. Nothing like what i was used to when i came to the Jerusalem Gardens.
Stayed 1 night in Nov 2021
Response from Lorena on Nov 24, 2021
Dear Danny, We are very sorry for your disappointment with our breakfast, since we are trying to get back to normal, there are days when the hotel is low and for that reason breakfast is served in our caffe "Escafe" restaurant. Boutique breakfast style. Let's hope that on your next visit the hotel is more full and you can enjoy our breakfast buffet. Hanukka Sameah

10/10 Excellent

michel

Stayed 1 night in Nov 2021
Response from לורנה מזרחי on Nov 16, 2021
תודה רבה שבחרתם את מלון גני ירושלים , נשמח לארח אתכם שוב . חורף טוב

8/10 Good

Shlomo

Traveled with family
Stayed 1 night in Nov 2021
Response from David on Nov 15, 2021
Thank you for your rewiew

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from לורנה on Nov 2, 2021
יניב שלום , תודה על המשוב. נשמח לארח אתכם שוב . בברכה מלון גני ירושלים וספא

8/10 Good

Tal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from לורנה on Nov 2, 2021
טל שלום , תודה על המשוב. נשמח לארח אתכם שוב . בברכה מלון גני ירושלים וספא

10/10 Excellent

yona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from לורנה on Nov 2, 2021
יונה שלום , תודה על המשוב. נשמח לארח אתכם שוב . בברכה מלון גני ירושלים וספא

6/10 Okay

Hodaya

Liked: Cleanliness, room comfort
מצויין ביחס למחיר
המלון היה מעולה ביחס למחיר. ארוחת בוקר אחלה. הבעיה היחידה היתה עם המים במקלחת שהיו או רותחים את קפואים והזרם היה ממש חלש. חוץ מזה היה חוויה
Stayed 1 night in Sep 2021

2/10 Terrible

Merav hochen

Stayed 1 night in Aug 2021

8/10 Good

Shoshana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
נהנינו מהשקט למרות שהמלון היה מלא.מהשרות והיחס.נחזור אליכם
Stayed 1 night in Jul 2021
Response from David on Aug 2, 2021
תודה רבה