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Reviews of Jerusalem Gate Hotel

Jerusalem Gate Hotel
43 Yirmiyahu Street, Jerusalem

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 74 reviews" "
Rating 8 - Good. 18 out of 74 reviews" "
Rating 6 - Okay. 15 out of 74 reviews" "
Rating 4 - Poor. 4 out of 74 reviews" "
Rating 2 - Terrible. 6 out of 74 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

moti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

JOSEPH

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Hershie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful staff nice room and quiet
Stayed 1 night in Jan 2024

6/10 Okay

Pinchos

Stayed 1 night in Dec 2023

2/10 Terrible

Jacob

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The service was terrible, starting with the receptionist who placed a different airport entry card in my U.S. passport that was of an Israeli citizen to charge me taxes (tourists are exempt). When I pushed back and proved him wrong he threw the passport back at me and checked me in. The bed was uncomfortable, the noise from other rooms was unbearable and the room lacked basic needs.
Stayed 1 night in Nov 2023

6/10 Okay

Kevin

Liked: Cleanliness
Slightly tired but close to railway station
The hotel was a short walk from the station. The staff are polite but could be more helpful. The room was ok but tired. The a/c didn’t work whether to heat or cool. The bed was comfy and the cotton sheets were nice and soft. Limited wardrobe space. The bathroom had been recently refurbished with a decent shower and was nice. The double glazed window didn’t prevent street noise coming in so honking horns and sirens could be heard all night. The main lobby area is airy and comfortable. The restaurant provided a good breakfast and better dinner. The shops and cafes underneath the hotel didn’t amount of a great shopping experience. Just handy for conditioner which isn’t supplied in the room. Overall the hotel was a little tired.
Stayed 3 nights in Oct 2023

4/10 Poor

YESHAAYA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel minus. A very simple hotel. With really bad service...
Stayed 1 night in Sep 2023

6/10 Okay

sirak

Stayed 3 nights in Sep 2023

10/10 Excellent

anna

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Shloime

Stayed 1 night in Sep 2023

10/10 Excellent

stephen

Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
DONT COME TO THIS HOTEL.
Stayed 5 nights in Sep 2023

10/10 Excellent

Shandel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

raizel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breLfast
Stayed 1 night in Sep 2023

8/10 Good

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite part of my stay was the breakfast. The food was very tasty and top notch. I was not crazy about the shower however. There was a plastic door in front of the shower that only covered a small portion of the shower and water got on the floor very easily. There were also no washcloths. I asked the person at the front desk for a washcloth and they had no idea what I was talking about. I hope that wasn't some cultural issue from being in a foreign country.
Stayed 5 nights in Aug 2023

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Staci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mall connected to the Hotel is the best part. Extra food and shopping options if needed without having to venture out was really nice. I found that some of front desk staff was not good with customer service, (but some were). The Shabbat food was good, but I preferred breakfast at Prima Park in Jerusalem better, and Shabbat dinner in Roxon urban spa (the old Ramada) in Tel Aviv better.
Stayed 10 nights in Jul 2023

8/10 Good

staci

Stayed 1 night in Jul 2023

8/10 Good

Hugh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A good value and a pleasant stay
My stay included Shabbat. The hotel was host to a number of different simchas, so we had a lot of choices for davening. It's not a new place, and in some areas, it's showing its age. However, the hotel is comfortable. Our room had been remodeled, so it was a modern room leading out to a hallway that probably hasn't changed in over 30 years. Location is very good. Staff is friendly and helpful. Overall, a good value and a pleasant stay.
Stayed 4 nights in Jun 2023

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
I liked the Hotel, with the many types of guests. The children can be very loud at nights and during the day. There is no solid wall between rooms. A TV was left with high volume all night, several nights. The dinner was EXCELLENT, and the waiters were very good. Over all very good. Will return next year.
Stayed 10 nights in May 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Great hotel just get your act together
Shame as it’s a great hotel in a superb location. Staff are so unhelpful.. I also watched a lady struggle and asked for help but staff were unwilling room was not clean . Someone used toilet without flushing.. that was my welcome to the room.
Stayed 1 night in Jun 2023

6/10 Okay

Gavril, Buford

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is busy and noisy. The building is cheap and looks like unfinished. The shopping center underground is not impressive at all. The rooms are extremely small and ugly. Tiles looked dirty. Small windows (prison size). Tiny bathroom, under 4 sq m. The shower splashes on the bathroom door. No bathroom ventilation. Poor customer service makes you feel unwanted. Food was good!
Stayed 1 night in May 2023

10/10 Excellent

William

Stayed 3 nights in May 2023

6/10 Okay

William

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel sucks and need renovation and hospitality
Hotel is so old it desperately needs a full renovation. The carpets are old, doors and furniture cheap, and whole hotel makes one feels like the clock stopped for them in the 80’s. Beds were so old I kept on waking up due to the pain the bed spring would cause on my sides and back. I visited with my wife and instead of sleeping in a full bed or better yet a queen bed, I got two old single mattresses side by side it made it imposible to sleep next to each other. Definitely not worth the $160 per night. The restaurant had old tables that looked like patio tables/chairs and the staff were dry and mean all the time as if they hate their job. So the lack of hospitality made it worst.
Stayed 4 nights in May 2023

8/10 Good

Jonathan

Stayed 2 nights in May 2023

6/10 Okay

israel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
i liked the lobby and the reception and the breakfast but I didn't like the room and the bathroom . The furniture and the style were"old", the bed was unconfortable and the staff were not pleasant, very "cold",they received us whithout a little smile on their face
Stayed 1 night in Apr 2023

8/10 Good

Abnet

Liked: Cleanliness, staff & service
The hotel is difficult to access by car to the front door, and also confusing to get to the lobby from the garage because of lack of posted information
Stayed 4 nights in Apr 2023

4/10 Poor

Yehoshua

Disliked: Cleanliness, amenities, property conditions & facilities
Great location , however the hallway smells like mold i was choking everytime i walked by ,
Stayed 1 night in Apr 2023

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and amazing staff!
Stayed 2 nights in Apr 2023

6/10 Okay

Matthew

Stayed 3 nights in Mar 2023

10/10 Excellent

Naftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2023

2/10 Terrible

Sammy

Stayed 2 nights in Mar 2023

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2023

6/10 Okay

Marcus

Disliked: Cleanliness, property conditions & facilities
Property has a favorable location at the entrance to the city right near the central bus and train stations. Property also offers half and full board options. Building/property is dated and would benefit from a makeover/refurbishment

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
I'll never stay at the Jerusalem Gate Hotel again
Stayed for several nights for business. The bed was like quicksand and I sunk into it so it was hard to get a good night's sleep. The shower is made in a way that you can't spray that water deep into the tub, meaning you have to stand right below the shower head - which is a bit hard if you're over 5 feet tall. The hot water was scalding and I had to find the right temperature which was always too cold. Breakfast was awful - it's obvious that most of the food just came out of the fridge, which is not good for greens, salads etc which were probably prepared 24 hours before (if we're lucky) During the day, hotel workers are yelling in the hallway so you can't work. Just a terrible experience overall.
Stayed 3 nights in Feb 2023

8/10 Good

SAMUEL H

Traveled with partner
Liked: Cleanliness, staff & service
The room was modern and clean. Same with the bathroom but there was a slight rim mark on the bath. The beds were comfortable if a little narrow . The bedlights we're really clever, only focusing light where needed. The storage facility was woefully inadequate in that the hanging space was tiny for 2 people. Breakfasts were beautiful, with a good range of foods. All in all it was a very enjoyable stay.
Stayed 4 nights in Jan 2023

10/10 Excellent

adrian

Stayed 5 nights in Jan 2023

10/10 Excellent

Yosef Iosif

Stayed 6 nights in Jan 2023

6/10 Okay

Akiva

Liked: Cleanliness, staff & service
Disliked: Amenities
Big advantage is locations which is very central and convenient. Parking is annoying you need to go to a crowded underground mall parking lot and get ticket stamped and access to hotel is a up flight of stars etc. The A/C is not on in the winter even when its mild outside so you are forced ot keep window open and its very noisy in daytime. The Mikvah water was not heated Staff was pleasant and helpful
Stayed 2 nights in Jan 2023

2/10 Terrible

Mezegebu

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Worst customer service.

6/10 Okay

jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An Experience
From the arrangement of detachable twin beds in each room to the dearth of breakfast on Saturday, this is a hotel designed to fit the Halachic/observant lifestyles of Orthodox Jews. Non-Jews will be, umm, surprised.
Stayed 2 nights in Dec 2022

8/10 Good

Janardhana Sai, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent economical place

10/10 Excellent

Ji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is walking distance to the central bus station, so it is super convenient. It provides free parking. Just make sure to drop off your luggages before parking since some stair climbing is required to get from the parking to the hotel. Also make sure to book with free breakfast. It costs 800 NIS at hotel.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, clean, wonderful buffet breakfast
Stayed 1 night in Dec 2022

10/10 Excellent

Avrohom

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location next to both the central trains and bus stations. Access to some shopping nearby. Friendly staff, spotlessly clean room with modern decor and comfort.
Stayed 1 night in Dec 2022

6/10 Okay

shahab

Disliked: Property conditions & facilities, room comfort
House keepers did not change our bed sheets at all for a week. Bed is not comfortable at all. Our room supposed to have a queen bed but our bed was like two single twin bed put together. The beds moved apart and made noise and the mattress was only 2 inch thick. Bath tub was clogged and bed frame and window curtain was dirty.
Stayed 6 nights in Nov 2022

2/10 Terrible

Sruli

Stayed 3 nights in Nov 2022

6/10 Okay

Thomas

Stayed 1 night in Oct 2022

10/10 Excellent

Samuel

Stayed 1 night in Oct 2022