Ratings based on 41 Verified Reviews

4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Feb 19, 2017
Close to Damascus gate of the old city. Staff great. Hotel old and not as modern as others. It has a lot of charm, but not a lot of extras. Hot water fluctuated to extremes. Restaurant was great, food excellent!
Comment from Hotel Management
Feb 20, 2017 by Hanan, Hotel Management
Dear Guest, Thank you for your review and kind words.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great experience and so close!

Posted Feb 9, 2017
Location! Great management, so helpful and attentive with great alternative tours on offer! The room we stayed in was extremely comfortable, and we absolutely fell in love with the historical nature and decor of the hotel! Which is a 2 minute walk to the old city (Damascus Gate). Looking forward to our return!
Comment from Hotel Management
Feb 13, 2017 by Hanan, Hotel Management
Dear Joel, Thanks you for your review and kind words. Its our aim to make our guest comfortable and satisfied. We are glad you had a nice experience. All the best
4 out of 5
Recommended
for Everyone
by A verified traveler

Travel to the holy land

Posted Dec 28, 2016
All is good and staff support is the best, but toilet room is too narrow and the bed sheet wasn't changed for 4 days.
Comment from Hotel Management
Jan 2, 2017 by HS, Hotel Management
Dear Guest, Thank you for your feed back. We'll note your comment about changing sheets - noting that in general the sheets are changed every couple of days not daily. As you noticed the hotel is an old building and bathrooms were fitted into the rooms when the building was changed into a hotel. Sorry for the inconvenience that it caused.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Interesting hotel in good location

Posted Dec 11, 2016
Pros: Historical feel of hotel - spacious room.
Cons: No water or tea/coffee facilities in room.
Location: Near Damascus Gate so ideal for seeing old city. Also very close to Garden Tomb.
Charming interior with spacious rooms. Parking available and restaurant on site. Friendly and helpful staff.
Comment from Hotel Management
Dec 12, 2016 by Hanan, Hotel Management
Dear Guest, Thank you for staying at the Jerusalem Hotel. We are glad you had a pleasant stay. Room service is available round the clock - if you need hot water, tea, coffee or anything else from the restaurant All the best Jerusalem Hotel Family
4 out of 5
by A verified traveler

Authentic, clean with exceptional location

Posted Nov 25, 2016 on Hotels
Authentic hotel with warm hospitality exceptionally well located (10m bus station, 150m to Damascus Gate, 150m to tram). Is the cross road for locals, expats and tourists. Ideal to visit old (& new) town Jerusalem
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review. We are glad that you had a pleasant experience. All the best The Jerusalem Hotel Family
5 out of 5
by A verified traveler

Posted Sep 10, 2016 on Hotels
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for staying at the Jerusalem hotel. We always aspire that our guests have a peasant and satisfying stay.
5 out of 5
by A verified traveler

Epic Customer Service

Posted Sep 7, 2016 on Hotels
Epic location, servicing and food. Staff professional and caring.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for staying us and for your kind review. Always aspire that our guest have a pleasant stay.
4 out of 5
by Gregory

Unique hotel minutes from the old city

Posted Aug 11, 2016 on Hotels
Excellent location just minutes from the Damascus Gate and Garden Tomb area. Our room was quiet, clean and relaxing in a unique setting of stone walls. Restaurant in the hotel had excellent food and there was always helpful staff at the front desk.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Gregory, We are glad that you had a pleasant stay. Thank you for your kind review. All the best
4 out of 5
Recommended
for Everyone
by A verified traveler

Discovery

Posted Jul 22, 2016 on Orbitz
Easy accessibility to religious & historical sites and transportation. Hotel staff provided valuable resources & recommendations including personal experience. Great hospitality!
Comment from Hotel Management
by Hanan, Hotel Management
Dear Martha, Appreciate your kind words. The Jerusalem hotel family always strives to be of good service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Local Charm

Posted Jul 7, 2016 on Orbitz
Up the steps begins the journey into local charm & walking access to historic/spiritual sites & transportation access to other cities. Located in East Jerusalem, Occupied Territory, completely safe to walk from The Garden Tomb (highlight of my Christian experience) thru Muslim area to Damacus Gate and beyond. Hospitable staff took time to make us coffee free of charge, guide our travels, & educate us about Israel. Restaurant on premise was being redone. Bathroom shower stalls require updating- small, moldy tile grout. Towel were clean but rough. Personally, in spite of these two areas would revisit.
Comment from Hotel Management
Jul 14, 2016 by Hanan, Hotel Management
Dear Martha, Thank you for your review. Thank you also for the notes. We have ongoing renovations and your comments help us to find the week points.