Superior Room | Balcony

Reviews of Jerusalem Inn

Jerusalem Inn
7 Horkanos street, Jerusalem

Reviews

7.4

Good

Rating 10 - Excellent. 84 out of 368 reviews" "
Rating 8 - Good. 147 out of 368 reviews" "
Rating 6 - Okay. 84 out of 368 reviews" "
Rating 4 - Poor. 42 out of 368 reviews" "
Rating 2 - Terrible. 11 out of 368 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jie, Twickenham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very friendly staffs
Stayed 2 nights in Oct 2023

8/10 Good

Gerrit Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
A friendly hotel with good staff.
Stayed 4 nights in Sep 2023

8/10 Good

Ernst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place
Jeruzalem Inn is a friendly hotel with a good room for solo travellers. The staff is helpfull and provides good service. They helped me with the questions I had.
Stayed 1 night in Sep 2023

4/10 Poor

June

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing about this hotel was location. The first guy staff was good. There was no elevator so second floor sucked with suitcases. He did carry them up for us, but there was no one there to help when we checked out. Even though we askedfor someone. There is no one there from 11pm to 11am. You are given a whats app number to call. We had a very loud bar beside our room that went till very late. Then people talking and chanting till 1 am. Bring ear plugs! The patios doors wouldnt close, the fridge needed to be defrosted. There was a bed mattress in stairway. The only reason to stay here is location and price but be prepared
Stayed 4 nights in Apr 2023

6/10 Okay

Martin

Liked: Cleanliness
Stayed 7 nights in Dec 2022
Response from . on Jan 4, 2023
we are so sorry for that

2/10 Terrible

Salameh

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was bad.. the rooms are not clean, the sheets were not changed, noise all night, the rooms are not sealed and you can hear everything, a shocking experience

10/10 Excellent

mordechai

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jameel Front Desk on Nov 28, 2022
Hi We hop to see you soon :D:D:D

10/10 Excellent

Juan Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whether good, city's friendly
Stayed 6 nights in Nov 2022
Response from Jameel Front Desk on Nov 28, 2022
Thank you hope to see you soon

6/10 Okay

Margot

Disliked: Staff & service
Stayed 1 night in Nov 2022

8/10 Good

Darrin S

Liked: Staff & service, property conditions & facilities

4/10 Poor

Jean-Francois

Disliked: Staff & service, amenities
The hotel is close to a bar and/or restaurant and as such it gets very noisy until late at night. Had trouble sleeping on most nights I was there (over the weekend). Check-in is not convenient (3pm only, there is nobody there before that?), and the clerk could not care less. Room was clean, but quite small.
Stayed 3 nights in Oct 2022
Response from Jameel Front Desk on Nov 28, 2022
we are so sorry for your bad experience we hop next time you will be satisfied

6/10 Okay

Douglas

Stayed 2 nights in Oct 2022

10/10 Excellent

MANUEL

Stayed 1 night in Oct 2022
Response from Jameel Front Desk on Nov 28, 2022
Thank you hope to see you soon

4/10 Poor

Juan

Stayed 4 nights in Sep 2022

6/10 Okay

suri

Stayed 1 night in Sep 2022

10/10 Excellent

Raquelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated and clean. It was a bit small (double bed, a small desk, small porch and a small bathroom with a nice shower), however, it suited my needs. I was on vacation with my son touring and we just needed it for sleeping. It was walking distance to everything. It is on a quite street but a block away from all the night action and resturants. Would definatly stay again.
Stayed 7 nights in Aug 2022

8/10 Good

Anat

Stayed 1 night in Jun 2021

10/10 Excellent

Qusai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent customer service ,highly recommend staying here. Fabulous breakfasts.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Guest Relations on Jan 23, 2020
Dear Guest, Thank you for taking the time to share your feedback! We are looking forward to hosting you again in the near future! Best regards, Jerusalem Inn by Smart Hotels

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel Is in a great position just 10 minutes walk from Jaffa Gate. Also very near the tram line that goes along Jaffa Road. Staff at reception are helpful, breakfast is the same every day but plentiful, there is no lift so it would not be suitable for people who have difficulty climbing stairs. Our room was a good size, though a little noisy
Stayed 6 nights in Dec 2019
Response from Guest Relations on Jan 23, 2020
Dear Guest, Thank you for sharing your kind remarks. We aspire to create meaningful journeys and memorable experiences for our guests, and I am pleased to hear that our staff at the Jerusalem Inn Hotel did just that. We are happy to hear that you enjoyed the food, service and central location. We look forward to hosting you in the near future! Best regards, Jerusalem Inn by Smart Hotels

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
This hotel was okay. It was difficult to find, and while I understand it has no parking I did not realise it would be SO difficult to figure out parking. The breakfast was wonderful. The location is certainly convenient but I would not suggest if you are driving. If you are not driving this is great. It does not have a lift, just FYI, but a bit of a surprise to hike up several floors. The bed was not very comfortable. The shower was great
Stayed 2 nights in Dec 2019
Response from Guest Relations on Jan 23, 2020
Dear Guest, Thank you for taking the time to share your feedback! We are happy that you chose Jerusalem Inn. We always strive to assist our guests in finding the hotel and parking. We are happy to hear that you enjoyed the location of the hotel. Please let us know next time you are in town, we will be happy to assist you in finding the closest parking. We here at Jerusalem Inn strive to offer the best possible service to our guests to make their stay memorable. We look forward to hosting you soon! Best regards, Jerusalem Inn by Smart Hotels

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The location of the property is 10/10. Staff are so nice and helpful. Special thanks to Nasser and the lovely young lady at the breakfast bar. The room however wasn't too clean. Dusty and i had to ask to change towels as they weren't too clean. All in all, the hotel does the job and the staff and location are great.
Stayed 3 nights in Nov 2019

10/10 Excellent

Suwen, Los Altos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within walking distance from old city. There are a few restaurants around the block.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff! Loved the rooftop terrace. Only negative was that we couldn’t get A/C to stay cool.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location close to every where, easy access transportations
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly walkable to much of downtown Jerusalem. Noisy at night because of city nightlife.
Stayed 2 nights in Jun 2019

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Room comfort
Our room was 10 feet from the open patio at a restaurant-barwhere people partied until 5 am. The previous morning we were awakened by construction noises at 6 am (after a 4 am garbage pickup). The pillows were terribly uncomfortable. The best thing about this hotel was the location.
Stayed 3 nights in May 2019

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are super on everything pretty much. They give you such a great attention to make sure your stay is pleasant.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Location is great. Include nice breakfast. Room size is Ok. Anyway make sure you didn't stay in Music festival period of the bar right next door. (Cos it's so loud)
Stayed 4 nights in Apr 2019

2/10 Terrible

Eran

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Ines, Chambersburg, US

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute rooms with storage space (wardrobe, drawers), ready to help staff and excellent location.
Stayed 10 nights in Mar 2019

6/10 Okay

Adchas, Brighton, England

Liked: Staff & service, amenities
Hotel in great location within close walking distance to Old City so NO complaint on that important factor BUT hotel fronts a small quite busy road and is in close proximity to several bars which causes some late night noise and which was exacerbated during 2 of the 4 nights of my stay by people standing opposite the hotel and shouting their heads off at 1.30am. I complained to the (advised) 24-hour (?) reception staff they should address this problem for the sake of the guests even if it means ringing the police to deal with rather than me having to deal with it myself by shouting at them? I did ask for a quiet room when i booked but was told on arrival there are not any dead-quiet rooms because of its location so i guess there are limits to what the hotel can do, BUT they could do more! The room was a good size and the en-suite modern but the glazed partition wall-shower screen with the bedroom clearly needs a total scrub down. The TV and wi-fi worked great, the breakfast was good with a reasonable choice and the staff helpful. Overall the hotel suits its purpose and like it or not their room price seems to reflect the 'going rate'. Shame there is no guests communal lounge area.
Stayed 4 nights in Mar 2019

2/10 Terrible

YOANN

Disliked: Cleanliness, property conditions & facilities, room comfort
carpets stink no elevators.Get ready to climb 43
carpets stink no elevators.Get ready to climb 43 steps or more with suitcases, very very dirty bathrooms
Stayed 1 night in Jan 2019

2/10 Terrible

YOANN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel needs a lot of cleaning the bathrooms
This hotel needs a lot of cleaning the bathrooms,very dirty pillow I was stained old blood you take her to the reception they gave no apologie, to much noisy
Stayed 1 night in Jan 2019

2/10 Terrible

YOANN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty looking for something cleaner
Terrible noise can not rest,very dirty looking for something cleaner when I went to reception to tell them to see how this dirty bath answered me that it is so young boy reception
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A comfortable stay.
We had two rooms. One was great, the other small and in need of redecoration. Beds were very comfortable. Showers were powerful with plenty of hot water. Good buffet breakfast with selection of hot and cold foods. Staff were very friendly and helpful.
Stayed 3 nights in Dec 2018

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old building next to a bar
The location is good, near the main street. Breakfast buffet was good. But the hotel itself is very old and it is next to a bar where loud noise kept me up till 2 a.m. My room was smaller than what I expected. It did not look like the superior room photo I booked online. The bathroom door hits the bed when opening. There is no USB charger in the room but the receptionist let me charge at the front desk computer. Over all, it needs to complete the update to get rid of the damp, humid air and maybe windows that can block or reduce the noise from outside.
Stayed 1 night in Nov 2018

8/10 Good

J, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, safe. Simple room, simple stay. No parking but friendly staff
Stayed 1 night in Nov 2018

10/10 Excellent

Tamara, London

Liked: Staff & service, room comfort
Hotel has a very good breakfast and it is within walking distance to Mamila and the old town, Wailing Wall (Jaffa Gate). Staff is very nice and friendly. Every room has a balcony.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good management and staff, good breakfast, good location, small bathroom
Stayed 4 nights in Sep 2018

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice!
great choice!
Stayed 2 nights in Aug 2018

8/10 Good

Moshe

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. The room was closed. The location is central so I could hear people in the bars cheering the World Cup. So it wasn't as quiet as I would have liked. Other than that, no complaints.
Stayed 1 night in Jun 2018

10/10 Excellent

David, Canada Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and welcoming and friendly Shalom Amen
Stayed 2 nights in Jun 2018

8/10 Good

Jairo

Disliked: Cleanliness
Nice but could be more clean and friendly staff
This hotel has the best breakfast in 6 countries we visited ✅👍❤️ The location is also great , close to Jaffa gate an Jaffa street in a nice neighborhood ✅👍 But the staff could be a little more friendly an courteous, except Moshe 👍✅ the afternoon lady kind of rude, and about the cleanliness is in charge of young boys who has very little knowledge and care about that. The carpet on the room is disgusting, and those guys never clean properly the bathroom nor the walls of the tub.
Stayed 4 nights in Jun 2018

8/10 Good

Michael

Great location basic comforts
This small hotel is in an ideal location. Walking distance from many attractions, bars and restaurants. The room was a little cramped with not much room for my suitcase and no hand soap or toiletries were provided. The included breakfast was fresh and tasty. The staff were helpful when I misplaced a pair of earrings and assisted me to find them.
Stayed 4 nights in May 2018

10/10 Excellent

Jason, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within walking distance to several bars and restaurants, and the old city
Stayed 6 nights in May 2018