Aerial view

Reviews of Prima Vera

3 out of 5
Prima Vera
23 Hillel Street, P.O.B 2656, Jerusalem

Reviews

7.4

Good

Rating 10 - Excellent. 60 out of 269 reviews" "
Rating 8 - Good. 105 out of 269 reviews" "
Rating 6 - Okay. 73 out of 269 reviews" "
Rating 4 - Poor. 18 out of 269 reviews" "
Rating 2 - Terrible. 13 out of 269 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Irene

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One iron in the whole hotel and was not able to get it. No fridge in the room, breakfast is the same everyday. Staff are friendly and helpful.
Stayed 1 night in Sep 2023
Response from Suzanna on Oct 15, 2023
Thank you for taking the time to leave a review. Your feedback is critical to us, and we’ll use it to improve our service.

4/10 Poor

ROBBIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointed
I rarely say anything bad about a hotel but this one was horrible. First of all, if you’re outside it’s difficult to even understand where to go check in. Once I did approach the front desk the attention was rude, never smiled, seemed annoyed by my questions. Visitors need to realize this is an OLD hotel. My room looked like it was from the 70s. After walking around for only 5 mins the bottom of my socks were black, the floor was FILTHY. One of my lights didnt work, shower didn’t work correctly, no hooks for towels, barely room to get out of shower. Window wouldn’t shut properly so you could hear EVERYTHING on the street. No refrigerator in room. For $110 per night I expected alittle better. I honestly thought I was in a roadside motel from the 70s. If I had my girlfriend, YES, I would of requested a different room or just left, but I was alone and all 3 days I was getting up very early for tours and coming in late so I didn’t care really. The ONLY thing that was good was the air conditioning, it was great
Stayed 4 nights in Sep 2023
Response from Suzanna on Oct 10, 2023
We’re sorry that you had a negative experience with your stay. We take all feedback seriously and are constantly working to improve our service.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Suzanna on Oct 9, 2023
Thank you for giving us a perfect rating.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Suzanna on Oct 2, 2023
Thank you for giving us a perfect rating

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excelente , la tranquilidad la limpieza seguridad …
Stayed 7 nights in Sep 2023
Response from Suzanna on Sep 27, 2023
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

8/10 Good

mitchell

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF IS AMAZING AND PROFESSIONAL KEPT US INFORMED AND VERY WELL GUARDED PROPERTY! GOD BLESS , THANK YOU FOR OUR WONDERFUL STAY!
Response from Suzanna on Sep 26, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price
Stayed 4 nights in Sep 2023
Response from Suzanna on Sep 18, 2023
Thank you for giving us a perfect rating.We are so glad to hear that you enjoyed your stay with us!

6/10 Okay

Ofir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so clean
Stayed 1 night in Sep 2023
Response from Suzanna on Sep 10, 2023
Thank you for taking the time to leave a review. We’re sorry to hear that you’re not satisfied with your stay. Your feedback is critical to us, and we’ll use it to improve our service.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good. It’s located in the heart of Jerusalem. Lots eating places around and it’s about 15 minutes walking from all major attractions. Great choice
Stayed 7 nights in Aug 2023
Response from Suzanna on Sep 4, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service
Very very friendly staff and also walking distance to all the important locations in Jerusalem
Stayed 4 nights in Aug 2023
Response from Suzanna on Aug 30, 2023
Thank you for giving us a perfect rating. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Take care!

10/10 Excellent

Tziporah

Stayed 23 nights in Jul 2023
Response from Suzanna on Sep 7, 2023
Dear Happy Guest. Thank you for giving us a perfect rating.

10/10 Excellent

Merri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and polite. There was a nice breakfast laid out every morning and cleaning service daily. The front desk was always willing to help us regarding parking or suggesting where we eat if we needed ideas. period they were really very nice
Stayed 4 nights in Aug 2023
Response from AQ on Aug 12, 2023
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023
Response from Suzanna on Aug 27, 2023
Thank you for giving us a perfect rating.

8/10 Good

Jeffrey

Stayed 2 nights in Jul 2023
Response from AQ on Aug 3, 2023
Thanks for your review,looking forward to seeing you again soon.

6/10 Okay

VICTOR

Liked: Cleanliness, property conditions & facilities
The food for breakfast needed to be more than vegetables. Not many options for foreigners who are not middle eastern.
Stayed 6 nights in Jul 2023
Response from AQ on Aug 3, 2023
Thanks for your review, we always look for ways to improve, so we appreciate your feedback. Looking forward to seeing you again soon.

6/10 Okay

oksana

Stayed 5 nights in Jul 2023
Response from Suzanna on Aug 21, 2023
Thank you for giving us a perfect rating.

10/10 Excellent

Crispin Arquilos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to everything.
Stayed 5 nights in Jul 2023
Response from Suzanna on Jul 23, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us.

8/10 Good

Seth

Stayed 1 night in Jul 2023
Response from Suzanna on Aug 1, 2023
Thank you for giving us a perfect rating

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is not the top of the line but it was perfect for my wife and I stay. Staff were excellent. Breakfast was good, and the 24/7 coffee and tea was a great addition. The room was small, but suited our needs.I would recommend this hotel to any couple looking for a place to stay.
Stayed 1 night in Jun 2023
Response from Suzanna on Jun 28, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Jordan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the room was not too fancy or comfortable, the service was fantastic and everything was very clean, very accessible, very easy. The location is convenient but a bit noisy at night. I'm very grateful to the staff.
Stayed 3 nights in Jun 2023
Response from Suzanna on Jun 26, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Joseph

Stayed 7 nights in Jun 2023
Response from Suzanna on Jul 16, 2023
Thank you for giving us a perfect rating.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Suzanna on Jun 21, 2023
Thank you for taking the time to leave a review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Central location nice clean room great breakfast
Stayed 1 night in Jun 2023
Response from Suzanna on Jun 15, 2023
Dear Guest. I appreciate your positive feedback about our hotel.

6/10 Okay

Yoni

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel does the job of a hotel, it provides a bed to stay in. However, do not expect much beyond that. The rooms are in rough conditions with mattresses and pillows that are not particularly. Most critical feedback is that housekeeping fully barged into my room twice while I slept, both times before 9am, both in one morning. There were also not any ‘do not disturb’ signs available in the room, and only after that morning was I given one at the front desk. On the positive: The front desk staff was very nice and helpful when needed, for which I commend them. In short: If you need a budget friendly place to sleep in a good location in Jerusalem, you can opt here — but have the proper expectations before your stay.
Stayed 3 nights in May 2023
Response from Suzanna on May 31, 2023
Thank you for taking the time to leave a review. We’re sorry to hear that you’re not satisfied with your stay. Your feedback is critical to us, and we’ll use it to improve our service.

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The location in the center of Jerusalem can't be beat! And to find it at an affordable price was a bonus! The staff is efficient, friendly and accommodating. We needed to have an unscheduled business meeting, and they just gave us the space and asked what we needed.
Stayed 7 nights in May 2023
Response from Suzanna on May 28, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

6/10 Okay

Simon

Traveled with group
Liked: Staff & service
The area immediately outside was not well kept and the room was not cleaned properly, especially the window that had dried food stuck to it
Stayed 2 nights in May 2023
Response from Suzanna on May 25, 2023
Thank you for taking the time to leave a review. We’re sorry to hear that you’re not happy with your stay. We always look for ways to improve, so we appreciate your feedback.

8/10 Good

Lia

Disliked: Cleanliness, property conditions & facilities
The best thing about this hotel is the location and the buffet breakfast. Staff was pleasant but the room, and overall condition of the hotel, was saaaaaddd. First, I booked this hotel with the expectation that there was a fitness room, as shown in the booking photos. Was informed, after traveling 16 hours, that the photo was taken 3 years ago and it had since been closed. I actually had to find a gym nearby, Star1Gym, and spend $41 for a week pass as that is a non-negotiable for me. The laundry list of cosmetic issues exceeds the number of characters allowed but let’s say it’s WAY past it’s heyday..by about 20 years. Housekeeping came each day to change the towels but never once changed the bed sheets and I wound up using a towel to mop the floor as I never felt like it was clean enough. But let’s focus on the ‘positive’ aspects. It’s in a GREAT location. You can literally walk to Ben Yehuda Street in 5 minutes and the Jaffa Gate in 15. Super convenient location and when I return to Jerusalem again, which I will because my Sister lives there, I would absolutely pick this area, but likely NOT this hotel.
Stayed 8 nights in May 2023
Response from Suzanna on May 24, 2023
Thank you for taking the time to leave a review. We’re sorry to hear that you’re not satisfied with your stay. Your feedback is critical to us, and we’ll use it to improve our service.

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Review of Recent Stay
The hotel itself was very average except for the following: Great morning breakfast Extremely slow dual elevators (12 Stories, 6 passengers) Great Front Desk personnel No vehicle drop off or pick up area near hotel entrance. No parking in area Hillel Street has a very very steep grade near the hotel. Small hotel customer rooms, but decent bathrooms. Good location to the Old City. Overall I would rate as average.
Stayed 4 nights in May 2023
Response from Suzanna on May 23, 2023
Thank you for taking the time to leave a review. Your feedback is critical to us, and we’ll use it to improve our service.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Suzanna on May 22, 2023
Thank you for giving us a perfect rating.

8/10 Good

Lyrissa

Traveled with partner
Liked: Staff & service, amenities
Affordable hotel in a great location near Old City and Ben Yehudah street. Accommodation Is pretty basic. Breakfast is varied, though bland overall. Staff was extremely helpful.
Stayed 3 nights in May 2023
Response from Suzanna on May 18, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Jiri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position towards Old Town
Stayed 8 nights in May 2023
Response from Suzanna on May 17, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 Excellent

dolores

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome and with varieties. Staff were professional and very helpful. Place was convenient to everything.
Stayed 3 nights in May 2023
Response from Suzanna on May 17, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Fernando, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were able to accommodate and make arrangements for my mother's wheelchair. I am truly grateful!
Stayed 5 nights in May 2023
Response from Suzanna on May 14, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Ha sido una excelente estancia en este hotel.
Stayed 1 night in May 2023
Response from Suzanna on May 12, 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 3 nights in Apr 2023
Response from Suzanna on May 7, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Comfortable stay in the central Jerusalem
shower room's door was about to fall off and the anti-skid gel on the floor pricked hard on our feet. Air condition was good. the breakfast buffet was good. Tea and coffee were provided for 24 hours. We enjoyed our stay.
Stayed 14 nights in Apr 2023
Response from Suzanna on May 5, 2023
Thank you for taking the time to leave a review. We always look for ways to improve, so we appreciate your feedback.

8/10 Good

Claudio, Davenport

Stayed 5 nights in Apr 2023
Response from Suzanna on May 22, 2023
Thank you for giving us a perfect rating

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Suzanna on Apr 21, 2023
Thank you for giving us a perfect rating.

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at 5 star hotels but except for amenities like a gym this is a great hotel. It is economical and centrally located. It is located just in front of ben Yehudah Street with a ton of restaurants and shops and within walking distance to the Old City of Jerusalem, the city of David and the Mount of Olives.Though the rooms are small the beds comfortably sleep two people and the closet space is well designed. The breakfast is a typical Israeli breakfast but with less choices meaning 10 salads instead of 20. There was fish and eggs but no omelet station. We were so impressed with the hotel that we will be housing our tour groups at this hotel instead of the more expensive hotels. We were there for a week.
Stayed 7 nights in Mar 2023
Response from Suzanna on Apr 10, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and cleanliness was remarkable. The rooms were basic and dated but adequate and clean.
Stayed 1 night in Apr 2023
Response from Suzanna on Apr 5, 2023
Thank you for your positive comments. I am very pleased to hear that our staff made your stay pleasant.

10/10 Excellent

Lacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel is lovely! Close to a stop on the light rail. The hotel staff was very kind in working with us for space for all of us. The breakfast was plentiful.
Stayed 4 nights in Mar 2023
Response from Suzanna on Mar 29, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service
Staff was very accommodating to all of our requests. Easy booking and communication . Amenities are basic . bed could be more comfortable for the hotel. Other then beds everything was great!
Stayed 2 nights in Mar 2023
Response from Suzanna on Mar 24, 2023
Thank you for taking the time to leave a review. We always look for ways to improve, so we appreciate your feedback.

4/10 Poor

oliver, Leominster

Stayed 5 nights in Mar 2023
Response from Suzanna on Apr 11, 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel were clean. The staff was friendly and accommodating.
Stayed 3 nights in Mar 2023
Response from Suzanna on Mar 19, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Bruce

Stayed 3 nights in Mar 2023
Response from Suzanna on Apr 3, 2023
Thank you for taking the time to leave a review. We always look for ways to improve, so we appreciate your feedback

10/10 Excellent

Denise E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff attended to my friends and myself as if we were family.
Stayed 11 nights in Feb 2023
Response from Suzanna on Mar 16, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

6/10 Okay

SERGIO

Traveled with partner
location
Response from Suzanna on Mar 9, 2023
Thank you for your feedback.

4/10 Poor

chaim

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Suzanna on Mar 5, 2023
Thank you for your feedback.

4/10 Poor

Yehuda

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very tiny room, no refrigerator and cups/glasses. Bed and pillows were uncomfortable, thin sheets. Location was very good.
Stayed 1 night in Feb 2023
Response from Suzanna on Mar 1, 2023
Thank you for taking the time to leave a review. We’re sorry to hear that you where not happy with your stay at our hotel. We always look for ways to improve, so we appreciate your feedback.

8/10 Good

Mikhail

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is for budget tourists but has all you need for a normal stay in the midtown of Jerusalem. The room was clean, the water was hot and breakfast consists of a variety of eatable items.
Stayed 2 nights in Feb 2023
Response from Suzanna on Mar 1, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.