Seasonal outdoor pool

Reviews of Leonardo Jerusalem

Leonardo Jerusalem
9 St Georges Street, Jerusalem

Reviews

7.2

Good

Rating 10 - Excellent. 105 out of 493 reviews" "
Rating 8 - Good. 189 out of 493 reviews" "
Rating 6 - Okay. 109 out of 493 reviews" "
Rating 4 - Poor. 48 out of 493 reviews" "
Rating 2 - Terrible. 42 out of 493 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Yehuda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like at all. Staff was improperly trained and don’t know how to do their job. They do not care about the customers at all. I had a horrible expirence there.
Stayed 1 night in Feb 2024

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kenny

Stayed 1 night in Aug 2023

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Hadas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice but will not return to this hotel. Pool was small and not clean. Called to ask for extra blankets few times no one came. Rooms were ok.

2/10 Terrible

Avigdor

Stayed 8 nights in Jun 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's an old building with solid walls, very quiet.
Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, well done, and clean. The food is superb and you can see why this brand is successful as they work hard to maintain its best in the class standard. Thanks! Just beware of the merchant in the jewellery shop in the lobby. He’s a little sketchy.
Stayed 2 nights in Apr 2023

6/10 Okay

Paul

Place is very average.
Stayed 3 nights in Apr 2023

10/10 Excellent

Maggie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2023

10/10 Excellent

Vitalii

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Feb 2023

10/10 Excellent

shaya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It 's close to everything, yet quite. I truly loved my stay, and will come back soon
Stayed 5 nights in Jan 2023

10/10 Excellent

Clive

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fabulous breakfast and comfortable beds, polite and very helpful front desk staff, all round a great stay. parking was a great bonus.

10/10 Excellent

Daniil

2/10 Terrible

pau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay.
I booked on hotels.com, received confirmation code, it said pending in my name statement, but when we got to the hotel, they said they could not find it anywhere, that it was not on any of the sites dating back to even 1 year ago. I travel a lot and have NEVER had this kind of experience in my life!
Stayed 10 nights in Dec 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nasty customer service not helpful at all they don’t care about their customers rooms very old and disgusting
Stayed 2 nights in Oct 2022

8/10 Good

Paula

Stayed 3 nights in Sep 2022

8/10 Good

simon

Stayed 4 nights in Aug 2022

2/10 Terrible

shoshana

Stayed 1 night in Aug 2022

10/10 Excellent

Marco

Traveled with family
Amazing
Stayed 1 night in Feb 2022

8/10 Good

Osama

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

moris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

4/10 Poor

avihai

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Eli

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Iliya

Traveled with family and small children
Liked: Staff & service
Perfect breakfast
Stayed 2 nights in Aug 2021

8/10 Good

Ephraim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo Visit
Stay was fine for a family visit. Clean rooms and good breakfast.
Stayed 4 nights in Aug 2021

8/10 Good

Maya

Stayed 1 night in Aug 2021

10/10 Excellent

NISIM CHAY

Stayed 1 night in Aug 2021

10/10 Excellent

Danit

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

eti

Traveled with family
Stayed 2 nights in Aug 2021

2/10 Terrible

Yael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Tamir

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jul 2021

2/10 Terrible

tamir

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was overcrowded and outdated. Pool was too small to accommodate so many guests. Check in was late and room was not available.
Stayed 6 nights in Jul 2021

6/10 Okay

Nati

Traveled with family
Disliked: Property conditions & facilities
Bathroom was in a poor condition
Stayed 2 nights in Jul 2021

4/10 Poor

Shimon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Kobi

Stayed 1 night in Jul 2021

10/10 Excellent

Sefi

Stayed 1 night in Jul 2021

2/10 Terrible

Shlomi

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

Zahava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel, near to the holly places. The staff was very friendly
Stayed 1 night in May 2021

10/10 Excellent

Hagit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
תענוג של אירוח, בעיית חנייה חמורה וחבל שאין חנייה מסודרת למלון, ונאלצנו לקבל דו"ח של 250 שקל
Stayed 1 night in Mar 2021

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from YAELI on Feb 6, 2020
Thank you for staying at Leonardo Jerusalem Hotel we hope to see you again among our guests Regards Yael-H

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have preciously stayed there and always enjoy my stay...great food, friendly staff, great location and amenities.
Stayed 2 nights in Dec 2019
Response from YAELI on Jan 5, 2020
Dear Guest, Thank you for choosing Leonardo Jerusalem Hotel. we're delighted to know that you enjoyed our location, friendly staff. Thank you for being loyal guest to us we hope to see you again in the near future. Regards, Yael-H

8/10 Good

Sergio, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to old city, friendly and nice breakfast buffet
Stayed 1 night in Nov 2019
Response from yaeli on Nov 21, 2019
Dear Sergio, Thank you for staying with us! We 're delighted to know you had a great stay. We can't wait to host you again Regards, Yael-h

2/10 Terrible

Anakristel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS!
BED BUGS! At first glance the hotel was okay, a bit sub par really. After our first night, my husband found a few bites on his legs and arms. Since we hadn’t notice many mosquitoes in the area, we decided to search the room and to our surprise we found bed bugs under the mattress! We immediately contacted management who had the nerve to question whether we brought the bugs with us. After showing them video of dozens of bugs on their mattress, they apologized. Needless to say, we cut our Jerusalem trip short and checked out. The hotel offered a refund for the stay but nothing else. We were left to fend for ourselves as far as accommodations and transportation is concerned - not to mention likely throwing away lots of clothes and our bags. In total I’ve counted at least 90 bites all over his body! I’ve found 2 bugs since leaving the hotel in my bag. This ordeal is far from over! Do not stay at this Hotel, stay far away.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019