Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Helena p from SAO PAULO

ÓTIMA ESTADIA.

Posted Dec 24, 2015 on Hotels
ÓTIMA ESTADIA, RECEPÇÃO IMPECÁVEL, SUPER RECOMENDO!
Comment from Hotel Management
Feb 27, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel and for the high mark. Your input is extremely important to us. Looking forward to hosing you in the near future. Sincerely, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
5 out of 5
by simone

Posted Dec 23, 2015 on Hotels
Comment from Hotel Management
Feb 27, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you for taking the time to give the Mamilla Hotel a high mark. It is important to us. Looking forward to hosing you again in the near future. Sincerely, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
5 out of 5
by A verified traveler

I smørhullet af Jerusalem

Posted Dec 13, 2015 on Hotels
Anderledes nyt hotel, som virkede hyggeligt og ikke sterilt som mange nye hoteller ellers gør. Serviceminded personale.
Comment from Hotel Management
Feb 20, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel and for the high mark. Your input is extremely important to us. We also thank you for acknowledging our staff. Looking forward to hosing you in the near future. Sincerely, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
5 out of 5
by A verified traveler

Posted Dec 9, 2015 on Hotels
Comment from Hotel Management
Feb 13, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you so much for giving us the highest mark. Looking forward to hosting you in the near future. Sincerely yours, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
2 out of 5
by A verified traveler

A Disappointing Stay.....

Posted Nov 30, 2015 on Hotels
Very disappointed. Upon arrival, reception desk attempted to get us to upgrade our accommodations to a higher priced room at a significant increase in price...before we were even shown the room. The room was small, but moreover, the decor of the hotel is what we would describe as rustic-modern. Overall, the hallways and rooms are lit with a sparse number of LED light fixtures, giving one the feeling of walking through and living in a cave. While this may be "environmentally correct" in today's world, one does not get an uplifting feeling in the hotel. Also, due to the lack of guests staying in the hotel, the typical Israeli grand buffet breakfast was not offered. By itself, this was a very disappointing aspect of our stay, but it was exacerbated by the fact that there was no menu offered for breakfast; the waiter brought out a selection of offerings and asked if we wanted to order eggs. The amount of food was adequate, but when we spoke to the cafe staff and the front desk about our disappointment and suggested that in lieu of the buffet breakfast, that menus with offerings should be offered to guests, our suggestion was ignored; the apology given seemed insincere; no rectification was made and we were advised that if we were to have cut our stay short, that we would still have to pay for the 4 night reservation.
Comment from Hotel Management
Feb 6, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Mamilla Hotel. Your input is extremely important to us, and we therefore have already incorporated your feedback in our constant efforts to provide our best service. Please accept the assurances of my highest respect. Sincerely, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
4 out of 5
by A verified traveler

Great location in jerusalem

Posted Nov 28, 2015
Location was perfect, boutique modern setting with a great roof top restaurant. Will stay there again
Comment from Hotel Management
Dec 7, 2015 by Emanuel, Hotel Management
Dear Guest, Thank you so much for your kind words. It is always a pleasure to receive such a feedback. As members of The Leading Hotels of the World, we are on a constant mission to achieve and preserve a high standards of service. Once again, we thank you for your input, and we look forward to hosting in the nearest future. Sincerely yours, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
5 out of 5
by A verified traveler from West Virginia USA

Very convenient to Old City for walking

Posted Oct 30, 2015
Pros: Car park valet, En-suite bathroom rain shower, breakfast food, easy access to Old City.
Cons: In room Lighting was somewhat dim.
Location: Excellent vicinity to all things touring.
So close to the Jaffa gate. The security, car park, check-in was excellent. Rain shower was superb.
Comment from Hotel Management
Nov 17, 2015 by Emanuel, Hotel Management
Dear Guest, Thank you for your kind review. We are very pleased that you have enjoyed your stay. Your feedback is very important to us, and be assured that we will take your comments into account. Looking forward to hosting you again in the near future. Sincerely yours, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
4 out of 5
by Robert

Royal beach

Posted Oct 15, 2015 on Hotels
Second time I've started here and the hotel is beginning to look tired in places - reception area, dining room furniture in particular. Also a sense that the bathrooms could do with a deep clean. But staff remain helpful, setting is great, food is good and the spa and pool area are good quality too.
Comment from Hotel Management
Jan 23, 2016
Dear Guest, Thank you for your kind review. We are pleased to read that you have enjoyed your stay. We regret to read that you feel that certain areas need improvement. Once again, we thank you for your input, and assure you that we will take your comments very seriously.. Sincerely yours, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
4 out of 5
by W. I from Philadelphia

Less glass and more comfort

Posted Oct 6, 2015 on Hotels
Very poor room lighting, view of construction sight on adjoining building, hidden business center, too much glass in the room, very difficult to charge equipment (out of the way)
Comment from Hotel Management
Feb 6, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you so much for your Feedback. The information has been passed on to the General Manager to check possibilities for further improvement. As members of The Leading Hotels of the World, we are on a constant mission to achieve and preserve a high standards of service. Once again, we thank you for your input, and we look forward to hosting in the nearest future. Sincerely yours, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations
5 out of 5
by A verified traveler

What and experience...

Posted Sep 24, 2015 on Hotels
Stunning Hotel which provides a unique and luxuries experience. Breakfast was rich and fresh, and the "Rooftop" restaurant is an experience in a different level. can't wait to go back.
Comment from Hotel Management
Feb 13, 2016 by Emanuel, Hotel Management
Dear Guest, Thank you so much for your kind words. It is always a pleasure to receive such a feedback. As members of The Leading Hotels of the World, we are on a constant mission to achieve and preserve a high standards of service. Once again, we thank you for your input, and we look forward to hosting in the nearest future. Sincerely yours, Emanuel Shapira Rabbanian Director Of Public Relations & Delegations