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Reviews of Mamilla Hotel

5 out of 5
Mamilla Hotel
11 King Solomon St., Jerusalem

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 684 reviews" "
Rating 8 - Good. 160 out of 684 reviews" "
Rating 6 - Okay. 55 out of 684 reviews" "
Rating 4 - Poor. 29 out of 684 reviews" "
Rating 2 - Terrible. 9 out of 684 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cary, West Hartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service was top-notch Room was very good, an upgrade, although it could have used a desk, and Old city view wasn't great. Staff was beyond accommodating. Breakfast buffet was really good.
Stayed 9 nights in Mar 2024
Response from Mamilla Hotel Management on Apr 7, 2024
Dear Cary,Thank you for your high feedback. and kind words.We will share your amazing words with our staff.We hope to see again in the Mamilla Hotel in the near future.Regards from Jerusalem,

8/10 Good

Yvette, Brampton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place ashame not all areas are wheelchair accessible
Stayed 5 nights in Mar 2024
Response from Mamilla Hotel Management on Apr 7, 2024
Dear Yvette,Thank you for your high rating.We would appreciate if you could contact us via the home website so we could hear more about your stay.Regards from Jerusalem,

10/10 Excellent

Justin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ever!
Stayed 2 nights in Sep 2023
Response from Mamilla Hotel Management on Oct 22, 2023
Dear Justin,Thank you for your perfect rating.We hope to have the opportunity of hosting you again in the near future.regards from Jerusalem

10/10 Excellent

Stellinha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, fancy, perfect location, clean and very good staff. The only objection is the small size of our room. Next time I’d ask for an upgrade to have more space.
Stayed 5 nights in Sep 2023
Response from Mamilla Hotel Management on Oct 5, 2023
Dear Stellinha,Thank you for your perfect rating.Thank you for all of you kind words.It will be our absolute pleasure to host you at the Mamilla Hotel back soon.Regards from Jerusalem,

4/10 Poor

oded

Disliked: Staff & service, property conditions & facilities, room comfort
Not coming back
The hotel is way over priced Rooms are small and swimming pool is tiny
Stayed 1 night in Sep 2023
Response from Mamilla Hotel Management on Sep 29, 2023
Dear Oded,Please accept our apologize for not exceeding your expectations at this stay.We hope to have the opportunity to see again at the Mamilla Hotel and hopefully win your full satisfaction.Regards from Jerusalem,

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mamilla Hotel Management on Sep 20, 2023
Dear Stan,Thank you for your perfect rating.We hope to see again soon.Regards from Jerusalem,

4/10 Poor

Juan Francisco

Traveled with family
Hotel location is amazing but rooms feel a bit shed. We were offered an upgrade (not free) and were told that we will get rooms with views of the old city. We paid 700usd extra each for the upgrade got bigger rooms with NO view of the old city. We tried to order some rooms service around 11pm we were asked to wait and when we called again they said it was too late for ordering.
Stayed 2 nights in Sep 2023
Response from Mamilla Hotel Management on Sep 21, 2023
Dear Valued Guest, Thank you for your feedback and for your compliments.We apologize for not exceeding your expectation is regards to view from your room.Thank you,

10/10 Excellent

Andrija

Stayed 7 nights in Aug 2023
Response from Mamilla Hotel Management on Sep 29, 2023
Dear Andrija,Thank you for your prefect rating!We hope to see again at the Mamilla Hotel soon.Regards from Jerusalem

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mamilla Hotel Management on Sep 3, 2023
Dear Daniel,Thank you for your perfect rating.Regards from Jerusalem,

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel. Hotel staff excellent.
Stayed 6 nights in Aug 2023
Response from Mamilla Hotel Management on Aug 28, 2023
Dear Jacob,Thank you for your 5 star rating.It will be our pleasure to host you at the Mamilla Hotel again soon.Best regards from Jerusalem,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location!
Stayed 1 night in Aug 2023
Response from Mamilla Hotel Management on Aug 27, 2023
Dear Adam,Thank you for your perfect rating and kind words.We hope to see again at the Mamilla Hotel in the near future.Regards from Jerusalem

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Mamilla Hotel Management on Sep 12, 2023
Dear Bernard,Thank you for your perfect rating.We hope to see you at the Mamilla Hotel in the near future.Regards from Jerusalem,

10/10 Excellent

David

Traveled with family
Liked: Amenities
Best location, clean, great breakfast
Stayed 4 nights in Aug 2023
Response from Mamilla Hotel Management on Aug 24, 2023
Dear David,Thank you for your perfect rating and great compliments.We hope to have the opportunity of hosting you at the Mamilla hotel in the near future.Thank you,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay in Jerusalem
The hotel facilities and room was exceptional and the staff's efforts to help us in any way made our stay that much more enjoyable. We will definitely be coming back to the Mamilla Hotel.
Stayed 4 nights in Jul 2023
Response from Mamilla Hotel Management on Aug 1, 2023
Dear Paul,Thank you for you perfect rating and feedback.It will be our pleasure of hosting you in the future to come.Best regards from Jerusalem

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 6 nights in Jul 2023
Response from Mamilla Hotel Management on Nov 8, 2023
Dear Diego,Thank you for your perfect rating!We hope to have the pleasure of hosting you in the near future.Best regards from Jerusalem,

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel is conveniently located and has stylish lobby and common areas, they really didn’t think through the comfort of the room. The bathroom has the glass that frosts over when you press a button however the cracks still expose the person in bathroom. There’s hardly any space to keep your toiletries and bedside tables are very small with electrical connections in back of table near floor. Finally, bed was very firm and not comfortable and we asked on second night for a puffy comforter to put down on bed but they didn’t give us a full comforter as a blanket. There’s also no electrical plugs in the bathroom itself. Who designed this place? You’d be much better staying at the David Citadel across the street that has a nice outdoor pool. No outdoor pool at Mamilla. The front desk also did not care we are Expedia Silver and offered no upgrade or complimentary drink. Hands down all the way guys!
Stayed 2 nights in Jul 2023
Response from Mamilla Hotel Management on Jul 18, 2023
Dear Sheri,Thank you for taking of your time to share your feedback with us.Guest feedback is always vital for us, both in accepting praise, and in addressing concerns.One way or the other, reviews always help us improve, and we thank you for your candor.Please know, Dear Guest, that all your comments were shared with our Senior Management, and the relevant personnel from the respective departments, who will be sure be more vigilant with regards to our more fully maintaining and better reflecting our customarily known and commended uncompromisingly high standards.Your Candor is much appreciated.Sincerely,The Mamilla Hotel Management.

6/10 Okay

Marek

Stayed 3 nights in Jul 2023
Response from Mamilla Hotel Management on Aug 1, 2023
Dear Marek,Thank you for your feedback.Best regards from Jerusalem,

10/10 Excellent

Sue-Ellen

Traveled with family
Concierge was so helpful and responsive!
Stayed 2 nights in Jul 2023
Response from Mamilla Hotel Management on Jul 4, 2023
Dear Sue-Ellen,Thank you for your prefect rating and for your amazing comment regarding our staff.

10/10 Excellent

Liron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mamilla Hotel Management on Jul 4, 2023
Dear Liron,Thank you for you perfect rating!

2/10 Terrible

Arnoldo Cantu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book here, you will regret it. Stole over $2k from my account.
Response from Mamilla Hotel Management on Jul 18, 2023
Dear Arnoldo,After checking our records, we have learned you have not stayed at our Hotel.To all inquires regarding cancellation policy, please contact the third party you have booked with.

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Lovely property.Very good breakfast. Very helpful front desk. Room was a little worn. Needed a good cleaning. Bathroom was tiny.
Stayed 5 nights in Jun 2023
Response from Mamilla Hotel Management on Jun 16, 2023
Dear Sheila,Thank you for your high rating and great feedback.We hope to have the opportunity of hosting you at the Mamilla Hotel in the near future.Best regards from Jerusalem

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Mamilla Hotel Management on Jun 7, 2023
Dear Susan,Thank you for staying with us and thank you for your perfect rating!It will be our pleasure of hosting you again soon.Best regards from Jerusalem,

10/10 Excellent

Gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Mamilla is an outstanding hotel in an excellent location. It is within walking distance to the Jaffa Gate and the high end shopping Mamilla Mall. It has a nice rooftop restaurant and attentive staff. We would definitely stay there again when returning to Jerusalem.
Stayed 5 nights in May 2023
Response from Mamilla Hotel Management on May 21, 2023
Dear Gary,Thank you for your kind words and perfect rating.We would be happy to host you at the Mamilla Hotel back soon.Best regards from Jerusalem,

8/10 Good

Suzanne

Stayed 1 night in May 2023
Response from Mamilla Hotel Management on Jun 16, 2023
Dear Sheila,Thank you for your high rating.We hope to have the opportunity of hosting you at the Mamilla Hotel in the near future.Best regards from Jerusalem

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in good location. A large and varied mall that one can walk to Jaffa gate and old city make sure you go at night at least once,a must,very safe.We stayed at Mamilla 5 days,with beauty breakfast. Had dinner rr on roof.make reservation,with hotel,food ,view excellent. Lots traffic noise on main street,. I would go again,bring lots of schikels and credit card. Shalom🌄
Stayed 5 nights in May 2023
Response from Mamilla Hotel Management on May 21, 2023
Dear Joseph,Thank you for choosing to stay at the Mamilla Hotel in your Jerusalem stay.We are glad to read your excellent feedback. We hope to have the opportunity of hosting you again soon.Best regards from Jerusalem,

10/10 Excellent

madlena

Stayed 1 night in Apr 2023
Response from Mamilla Hotel Management on Jun 7, 2023
Dear Madlena,Thank you for staying with us and thank you for your 5 star rating.we hope to have the honor of hosting your again.Best regards from Jerusalem,

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Mamilla many times. The service was better than ever, the staff particularly attentive and friendly, the daily room cleaning was nothing short of amazing, and the food was plentiful and delicious. My only quibble is there just never seems to be that potential room upgrade I usually do get as a VIP member with most other Expedia properties.
Stayed 5 nights in Apr 2023
Response from Mamilla Hotel Management on Apr 11, 2023
Dear Mark,Thank you for your amazing comment and perfect rating.All of your kind words will be forwarded to our staff.Om your next stay, we would do our most to provide you with an upgrade.Best regards from Jerusalem

8/10 Good

Danny

Stayed 5 nights in Mar 2023
Response from Mamilla Hotel Management on Apr 16, 2023
Dear Danny,Thank you for staying at the Mamilla Hotel and for your high rating.All the best from Jerusalem,

10/10 Excellent

Liane

Stayed 3 nights in Feb 2023
Response from Mamilla Hotel Management on Mar 28, 2023
Dear Liane,Thank you for staying at the Mamilla Hotel and thank you for your 5 star rating.We hope to have the pleasure of hosting you at the Mamilla Hotel in the near future.Regards from Jerusalem

6/10 Okay

Nuno

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Not as good as I would like to be
Stayed 4 nights in Feb 2023
Response from Mamilla Hotel Management on Mar 2, 2023
Dear Guest,Thank you for taking the time to share your feedback.Please feel free to contact us via the home website.Best regards from Jerusalem

6/10 Okay

Dana

Traveled with partner
Liked: Cleanliness
Great location. If you spring for the Mamilla Suite, you’ll be very comfortable. Front desk and concierge staff is just ok. Breakfast was disappointing, both the food and service. The pool was disappointing too.
Stayed 5 nights in Feb 2023
Response from Mamilla Hotel Management on Feb 27, 2023
Dear Dana,Thank you for your rating.We hope to have the pleasure of hosting you at the Mamilla Hotel in the future - and for your next stay, to exceed all of your expectations.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mamilla Hotel Management on Feb 27, 2023
Dear Mark,Thank you for your perfect rating.We hope to have the pleasure of hosting you at the Mamilla Hotel in the future.

8/10 Good

Renee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was terrific. Very close to important sites. Able to walk everywhere.
Stayed 2 nights in Feb 2023
Response from Mamilla Hotel Management on Feb 27, 2023
Dear Renee,Thank you for your high rating.We hope to have the pleasure of hosting you at the Mamilla Hotel in the future.

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a wonderful hotel and we would definitely return. The VIP upgrade was offered but not free of charge. The incremental cost was more than I had already paid for our room. That was really disappointing but otherwise we were very happy there
Stayed 3 nights in Feb 2023
Response from Mamilla Hotel Management on Feb 27, 2023
Dear Annette,Thank you for your 5 star feedback.We have various room types & categories all with different rates - upgrades with additional charge of room categories are offered upon check in.We hope to have the opportunity of hosting you again at the Mamilla Hotel.Best regards from Jerusalem,

6/10 Okay

David

Stayed 1 night in Feb 2023
Response from Mamilla Hotel Management on Nov 8, 2023
Dear David,Thank you for your rating.We hope to have the pleasure of hosting you again, and to exceed all of your expectations. Best regards from Jerusalem,

6/10 Okay

EDUARDO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Mamilla Hotel Management on Feb 16, 2023
Dear Eduardo,Thank you for your rating.We hope to have the opportunity to host you at the Mamilla Hotel in the future and for the next stay, to exceed all of your expectations.Regards from Jerusalem

10/10 Excellent

nigel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed overall. Rachel V at reception so professional and helpful. Moved me to a room with a desk so I could work. Amazing breakfast, will definitely stay again.
Response from Mamilla Hotel Management on Feb 8, 2023
Dear Nigel,Thank you for your recent stay at the Mamilla Hotel, and for taking the time to complete and share your feedback with us. Your kind words about Rachel, our guest relation manager are very much appreciated We hope to have the opportunity to host you again soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mamilla hotel was beautiful and clean!
Response from The Mamilla Hotel Management on Dec 28, 2022
Dear Sarah,Thank you for your perfect rating and kind words.It would be our absolute pleasure to host you in the Mamilla Hotel in the near future.

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from The Mamilla Hotel Management on Dec 11, 2022
Dear Lianne,Thank you for your perfect rating.We would be delighted to host you at the Mamilla Hotel in the future.All the best from Jerusalem,

10/10 Excellent

gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean and beautiful hotel.
Stayed 4 nights in Nov 2022
Response from The Mamilla Hotel Management on Dec 11, 2022
Dear Gary,Thank you for your perfect rating and for your compliments.We would be delighted to host you at the Mamilla Hotel in the future.All the best from Jerusalem,

10/10 Excellent

Michelle

Business traveler
Beautiful, luxurious hotel.
Stayed 2 nights in Nov 2022
Response from The Mamilla Hotel Management on Dec 11, 2022
Dear Michelle,Thank you for your perfect rating and kind words.We would be delighted to host you at the Mamilla Hotel in the future.All the best from Jerusalem,

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel although breakfast was disappointing
Response from The Mamilla Hotel Management on Dec 11, 2022
Dear Stuart,Thank you for your high rating.We would be delighted to host you at the Mamilla Hotel in the future and for your next stay to exceed all your expectations.All the best from Jerusalem,

10/10 Excellent

Gregory

Stayed 2 nights in Oct 2022

6/10 Okay

Beatriz

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Fish and breakfast restaurant service and food were great. Staff in the front desk and concierge not friendly or helpful.
Stayed 5 nights in Oct 2022
Response from The Mamilla Hotel Management on Dec 11, 2022
Dear Beatriz,Thank you for your rating and for your kind words about are happy fish restaurant We would be delighted to host you at the Mamilla Hotel in the future and for your next stay to exceed all of your expectations.All the best from Jerusalem,

8/10 Good

harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a very nice hotel with friendly staff and a good location near the old city. The restaurant staff could use a little more training with coordinating their service
Stayed 4 nights in Oct 2022
Response from The Mamilla Hotel Management on Dec 11, 2022
Dear Harry,Thank you for your high rating.We would be delighted to host you at the Mamilla Hotel in the future and for your next stay to exceed all of your expectations.All the best from Jerusalem,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly service
Stayed 8 nights in Sep 2022

8/10 Good

Y

Stayed 1 night in Sep 2022
Response from Mamilla Hotel Management on Nov 8, 2023
Dear Guest,Thank you for your high ratingWe hope to host you in the near future back at the Mamilla Hotel.Best regards from Jerusalem,

4/10 Poor

Lynn

Traveled with group
Disliked: Staff & service
Worst service in the world Never coming back
Stayed 1 night in Sep 2022

4/10 Poor

Stefano, New york

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
gave us a very small room, facing a construction site/wall. upon requesting a better room we were offered an upgrade for 500 dollars. we booked this hotel for its unique well rated roof top dining experience; unbeknown to us there was a ‘private event’ and hotel guest could not access to it. this was -not- indicated at reservation. spoke to manager to give us at least a room facing the old city, and he tried again to sell us an expensive room. poor customer service, will not go back there
Stayed 1 night in Sep 2022

6/10 Okay

Liana

Traveled with family
Liked: Staff & service
It was expected to be better For the price
Stayed 3 nights in Sep 2022
Response from The Mamilla Hotel Management on Sep 30, 2022
Dear Jonas.Thank you for your rating. We hope to see you at the Mamilla Hotel in the near future and for the next stay, exceed all of your expectations.Regards from Jerusalem.