Ratings based on 240 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Poznan Poland

Great hotel

Posted Jun 24, 2017
Definitely I will stay there again lovly hotel perfect location plus you got Botle of wine 🍷 Luke welcoming gift 🎁 that was really sweet 😀
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel very well located

Posted May 17, 2017
Pros: the location and that it was modern
Cons: The rooms where somewhat small for the rate being paid. The food on the terrace was ok for the price.
Staying at the hotel was nice mainly because of its location. However, I thought the rooms where somewhat small for the rate. Breakfast was excellent and so was service. On the other hand, food on the Terrace could be a little better.
Comment from Hotel Management
May 23, 2017 by Mamilla hotel, Hotel Management
Dear guest, Thank you for your feedback. We appreciate your comments regarding the pros and cons. We will make sure to pass on your comments regarding the terrace.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Excellent staff. All very helpful. Nice place.

Posted May 14, 2017
Pros: The staff and the Roof Top restaurant/bar
Cons: The positioning of the light switches - particularly in the bath room. Very confusing and hidden
Location: Great location and view of the Old City
Great location staffed by excellent people. We will return!
Comment from Hotel Management
May 23, 2017 by Mamilla hotel, Hotel Management
Dear Vernon, Thank you for taking the time to provide us with feedback. We are happy to read that you found our team to be excellent people. We take your comments regarding the light switches seriously. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Best choice for Jerusalem for touring or work

Posted May 3, 2017
I have been to Jerusalem four times and this has been by far the best stay. The hotel is perfectly located for visits to various sites throughout Jerusalem. It's a truly world-class hotel and the location tips the scales. One drawback: there is no outdoor swimming pool, though there is a beautiful rooftop sun deck.
Comment from Hotel Management
May 3, 2017 by Mamilla hotel, Hotel Management
Dear Robert, Thank you for your wonderful feedback. It will be a pleasure to share this with the team. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Apr 24, 2017
Pros: everything!!
Cons: nothing...
Location: Perfect location to city center, restaurants, shopping. A short walk to the old city.
Everything is perfect from the moment you arrive until you leave. The staff is so professional and kind. Every request is handled immediately and with a smile. The room is so comfortable that you almost don't want to leave it. The hotel is beautiful and perfectly located.
Comment from Hotel Management
Apr 26, 2017 by George L, Hotel Management
Dear Linda, Thank you for taking the time to share with us your wonderful feedback. It will be a great pleasure to share this with the team. Looking forward to welcoming you back in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from San Francisco, CA

Nice Hotel close to Old City, excellent location

Posted Apr 7, 2017
Pros: Hotel Location, service , room, bedding.
Cons: no improving required
Location: Visit old town
Best place to stay, Great food, nice rooms, crispy soft bedding. - 5 Stars !!!
Comment from Hotel Management
Apr 9, 2017 by GL, Hotel Management
Dear Yelenita, Thank you very much for your very positive review. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location

Posted Apr 2, 2017
In my opinion the best hotel in the city Suites are amazing Lounge is amazing
Comment from Hotel Management
Apr 2, 2017 by Emanuel Shapira Rabbanian, Hotel Management
Dear Guest, Thank you for your nice review of your recent stay at the Mamilla Hotel. We are delighted to hear that you had a very pleasant experience, and we would be equally delighted to offer our best service to you in your forthcoming stays with us. Sincerely yours, Emanuel Shapira Rabbanian Director of Public Relations & Delegations
5 out of 5
by A verified traveler

Gem near the old city

Posted Mar 18, 2017 on Hotels
Excellent hotel- well-located, impeccably clean, comfortable well-appointed rooms, friendly and knowledgeable staff. Will definitely return on future visits
Comment from Hotel Management
Apr 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your nice review of your recent stay at the Mamilla Hotel. We are delighted to hear that you had a very pleasant experience, and we would be equally delighted to offer our best service to you in your forthcoming stays with us. Sincerely yours, Emanuel Shapira Rabbanian Director of Public Relations & Delegations
4 out of 5
Recommended
for Everyone
by A verified traveler from Vienna, Austria

Nice hotel, near Jerusalem old city

Posted Feb 25, 2017
Pros: The location and the friendly staff.
Cons: The concierge dealt with a taxi service that wasn't honest. Price quoted in shekels, later taxi service pretended it was dollars. Pirates :)
Location: Mamilla street was a convenient way to walk to the old city.
We stayed there for 4 days, enjoyed the hotel. The staff was friendly, the breakfast was very good, the room was clean and the location was excellent. Room service was also fast and friendly. We enjoyed the swimming pool too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bad lighting in the rooms.

Posted Feb 14, 2017
Pros: Location
Cons: The chairs and sofas need new upholstery.
Location: The Kotel and mamilla mall
The shower in the studio needs a door and there should be more lamps in the rooms.
Comment from Hotel Management
Apr 9, 2017 by GL, Hotel Management
Dear guest, Thank you for sharing your experience. Your feedback is very important to us. We hope to welcome you back in the future.