Great location , but
Posted Nov 8, 2016
Beautiful design hotel great location.
They don't respect VIP benefits . The room above urs ( suite) was fre,e we asked to be upgraded . The manager said they only upgrade from studio one up.
I told him on the web site it doesn't mention and also at Expedia , but they stayed with their way.
Breakfast was ok, not 5 star .
We had two massages. One was good the other one was really not, I mentioned it but they didn't care really.
Comment from Hotel Management
Nov 13, 2016 by Emanuel Shapira Rabbanian, Hotel Management
Thank you for your review.
It is good to know that you have enjoyed most of your stay. We regret, however, that you felt certain aspects did not meet with your expectations.
Please be assured that your comments will be passed on to the relevant managers with a view to improving in the areas you mention.
Once again, we thank you for your input, and please do not hesitate to contact me personally so I can make sure that you have the best experience possible on your next visit.
Emanuel Shapira Rabbanian
Director of Public Relations & Delegations