Ratings based on 716 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

room location

Posted Jul 17, 2017
Requested a room on a high floor away from elevators in a quiet part of the hotel. 3rd floor right below the restaurant and constant noise of chairs being moved did not fit the bill. Was told I was more 'sensitive' than others. East Jerusalem. Muslim section near Damascus gate. Streets are filthy.
5 out of 5
Recommended
for Everyone
by A verified traveler from france

Nice hotel close to everything.

Posted May 26, 2017
This is a must stay hotel. Sam the owner..fantastic as well Yvonna..front desk. Breakfast very good..they all treat you like a king. Don't forget to change $$$ to tip people..room and breakfast guys. Hotel close to Herod Gate...10 min walk to Damascus gate..as well Bus station..nr.231 to Bethleem..6.80 shekels one way and tram..to go to the market...People are fantastic everywhere...don't be afraid to stop and ask..they all guide you with love. Across from the hotel is the Istambul restaurant the owner's name is Sammer...nice fellow took very good care of us. Enjoy every moment in the city. You can walk everywhere and feel safe. You are safe everywhere. No one harrases you. Just stay alert as you will in your own country. Taxis...very expensive..everywher....you can make an agrement..or use the meter.. Tram..buses..everywhere..no problems. Whish you all a fantastic journey to the Holy Land. May GOD Bless us all!!
Comment from Hotel Management
Jun 16, 2017 by Reservation Dept, Hotel Management
Glad you enjoyed your stay at the NATIONAL Hotel hope to have you back soon Regards
2 out of 5
by A verified traveler from Central NJ

Cheap in price and quality; Close to Old Jerusalem

Posted May 26, 2017
The hotel has not been renovated forever. Really old. Booked it for $47 and did not care to indicate that 2 people will be staying. Next day while checking out, we were asked to pay additional $50 because my wife was also traveling with me. Funny thing is that we tried to extend the stay and looked up it on Expedia and it was not available when we selected 2 people. However, when we searched for 1 person, it was available. It seems it's their business model to allow 1 person booking and then doubling the rate at checkout if 2nd person stayed. Front desk personnel was great, especially Nirvana. It is in a walking distance (5-7 minutes) from Old Jerusalem.
Comment from Hotel Management
Jun 19, 2017 by Reservation Dept, Hotel Management
Thank you for staying at the NATIONAL Hotel hope to have you back soon Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the old city.

Posted May 24, 2017
Good stay here, easy walking distance to Damascus Gate. Felt safe in the area. Restaurant was clean, food good, restaurant staff attentive. . Excellent breakfast. Parking was much appreciated. Front desk and parking staff were helpful and polite. Definitely would stay again!
Comment from Hotel Management
Jun 16, 2017 by Reservation Dept, Hotel Management
Glad you enjoyed your stay at the NATIONAL Hotel hope to have you back soon Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, AL

Nice hotel close to the old city.

Posted May 23, 2017
Pros: Location, breakfast, staff, restaurant.
Cons: Neighborhood
Location: Old City of Jerusalem
The staff was helpful especially Nirvana, the front desk clerk, who went over and above to serve us. The breakfast was fantastic. It's location near the Damascus Gate was very nice. The hotel's location is the only thing that is a detractor, yet we never felt threatened or afraid.
Comment from Hotel Management
Jun 16, 2017 by Reservation Dept, Hotel Management
Glad you enjoyed your stay at the NATIONAL Hotel hope to have you back soon Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton - Canada

Trip to Jerusalem...14/05/2017

Posted May 21, 2017
Great customer service and hospitality​. Perfect location. Wonderful people.
Comment from Hotel Management
Jun 16, 2017 by Reservation Dept, Hotel Management
Glad you enjoyed your stay at the NATIONAL Hotel hope to have you back soon Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nirvana what a lovely girl!!

Posted May 19, 2017
The hotel is not the best in comfort but you get what you pay for. It is very close to the most important place in Jerusalem and they have got an excellent receptionist that tries to help with all your demands. just the issue that I got and it's no hotels fault was that the sherut driver to take us to the airport was absolutely rude,shouting everyone no even in English and driving like crazy, was really scared this moment for everyone and he didn't care to get out to the car to help us with the luggage it was a complete mess, I recommended the hotel to no contact this guy for the tourists as he is not professional in his job.
Comment from Hotel Management
Jun 16, 2017 by Reservation Dept, Hotel Management
Glad you enjoyed your stay at the NATIONAL Hotel hope to have you back soon Regards
4 out of 5
by Sandra

I would rename: All Nations Hotel Jerusalem

Posted Apr 22, 2017 on Hotels
The staff there were not only excellent but downright friendly--even to several guests who were downright obnoxious!
Comment from Hotel Management
May 2, 2017
glad you had great time at NATIONAL HOTEL Jerusalem thank you very much hope to see you soon at NATIONAL HOTEL Jerusalem
2 out of 5
by Sheik R

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Close to the old city

Posted Apr 14, 2017
Nice place Excellent breakfast Nice view on the top (breakfast floor) Close of the old city and walking distance (20 min) to the Zion square Easy access to transportation I just suggest to review the bathroom smell like a carbon or cigarette