Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from london

Friendly hotel walking distance to the Old City

Posted Sep 29, 2016
There were one or two hiccups, arranged taxi not turning up at airport to collect us, dirty sheet on arrival. However once past the first day everything was lovely. The hotel is a short walk from the old city and about a 20 minute walk from jaffa Street where all the shops and cafes are. Being a Muslim hotel in the Muslim quarter there is no alcohol served. However the food was lovely. Breakfast buffet was varied and fresh. The restraunt menu was limited but portions were generous and much cheaper than a lot of places in jaffa Street. The staff were amazingly friendly and helpful. The room was large with lovely en suite. You will also appreciate the AC system. I would recommend to anyone
1 out of 5
by A verified traveler

Staff is shady as heck

Posted Sep 10, 2016
Was a surprise charge when we got there. It seems to happen a lot
3 out of 5
by A verified traveler from 東京

旧市街や新市街の中心から離れたホテル

Posted Sep 8, 2016
気軽に歩いて街中を観光とは行かず、けっこう歩きます。夜は、周りは人通りが無く、外は歩けません。 ホテル設備は良く、清潔で朝食も豪華でした。景色は無く、駐車場とゴミ箱が見えます。 団体客が利用するホテルのようで、到着が重なり、面倒な印象でした。
5 out of 5
by A verified traveler from 日本・神奈川県

スタッフの対応が良い

Posted Aug 29, 2016
Pros: スタッフの応対と広くて綺麗な部屋。そして品数が多い朝食バイキング。
Cons: シャワーのコンディション。
Location: すぐ近くに旧市街やオリーブ山があるので、エルサレム観光にはとても良いと思います!
神殿の丘の入場時間を教えてくれたり、爪切りを売ってる薬局の場所を教えてくれたりと、フロントのスタッフの対応がとても良かったです!また、朝食バイキングを食べたレストランのスタッフの方の対応も良かったです! 部屋も広くて綺麗ですし、朝食バイキングも品数が多くて満足しました!!
4 out of 5
by A verified traveler from Wales & Canada

Nice hotel easy walking distance to Old City.

Posted Aug 16, 2016
Pros: Location! Staff, lobby, our room, breakfast. First night we had two cold water bottles and sweet treats.
Cons: New showerhead, Fix the mirror. Remove the thick underlay in the hallways. Clean up the neighbourhood garbage.
Location: Great location. Garden Tomb very near: free entry, gift shop features olive wood items. City of David tour. Hezekiah's Tunnel. Markets & eateries.
After staying near Haifa and having more rustic accommodation it was nice to come to Jerusalem and enjoy being a tourist, chillaxing at a decent hotel and being able to get to places on foot. We arrived on a sweltering day, and were met at the front door by helpful and friendly staff who remembered our names, greeted us warmly every time they saw us, and gave us assistance every time we needed help. We thoroughly enjoyed our spacious clean room with pleasant decor and wonderful air conditioning. We unpacked all our clothes upon our arrival because they were so damp from our last place of accommodation and they dried very fast in our room, which we were very happy about. We were happy to get a good breakfast and hotel parking included, easy walking distance to Damascus gate, safe neighbourhood. Keep in mind that this is not a Western city, so don't assume to have everything perfect. For example, the bathroom was well appointed but the showerhead water was spraying off in all directions, magnifier mirror was broken, loose wall switch, thick hallway underlay made suitcase hauling a bit of work. Breakfast was varied: had an omelet station and good coffee, the only fresh fruit was watermelon. But part of travelling is trying new things, new places and not having a tantrum when it's not exactly like home! Lots of hot water, good water pressure & A/C, good breakfast, friendly staff. Reccommended!
Comment from Hotel Management
Aug 29, 2016 by Reem Salfiti , Hotel Management
thank you for visiting us hope to see you in our hotel again
4 out of 5
by A verified traveler

Posted Aug 15, 2016
Cons: sound proof of the celebration rooms
The rooms were clean and large, unfortunately we struck school graduations which seems to be a big thing in Muslim culture and we had some every noisy nights which was not great for us as we were looking to rest when we were in our rooms not listen to blaring music Reception staff were amazing and We appreciated the cold water and snack when we arrived and the very helpful friendly service. Was situated in the muslim area of Jerusalem and was a close walk to the old city and the Jaffa stop on the cable car. Wold not recommend travellin to Israel in August unless you like it really hot
Comment from Hotel Management
Aug 29, 2016 by Reem Salfiti , Hotel Management
thank you for visiting us we hope to see you in our hotel again and we promise you to give you a quiet room in next time
5 out of 5
by A verified traveler from new york

Posted Aug 11, 2016
Our experience was great just a little farther away from the train and bus routes. So we did a lot of walking . The staff was very accommodating , knowleable on how to get around. Breakfast was more than we ever expected
Comment from Hotel Management
Aug 29, 2016 by Reem Salfiti , Hotel Management
thank you for visiting us we hope to see you in our hotel again
4 out of 5
by A verified traveler from Canada

Wonderful hotel in Arab quarter in Jerusalem

Posted Jul 28, 2016
Pros: Food, people, location, room size and cleanliness,
Cons: Not much they are doing a great job
Location: If you like the hustle and bustle of the Arab quarter, this is great. The neighbourhood is friendly, safe and train etc is easy to get to.
Great hotel. Wonderful people. Felt welcome. They are very helpful and make you feel right at home. They have one of the best restaurants in my experience in the hotel itself.
Comment from Hotel Management
Aug 29, 2016 by Reem Salfiti , Hotel Management
thank you for visiting us we hope to see you in our hotel again
3 out of 5
by A verified traveler

Posted Jul 21, 2016
Das bereits im Vorfeld gebuchte und im Voraus gezahlte Zimmer hatte ein Fenster zum Innenhof, mit Blick auf eine Häuserwand... (dafür hatte das Bad ein Fenster...) Überall im Zimmer, auf dem Bett und im Bad lagen tote Fliegen, was selbstredend zu einer Reklamation führte. Uns wurden von der Hotelleitung als Entschädigung mehrere größere Dreibett-Zimmer zur Auswahl angeboten, von denen wir uns eines aussuchen konnten. Die verbrachte Zeit im Hotel war zu unserer Zufriedenheit. Das Frühstücksbuffet war sehr reichhaltig und vielfältig, das Personal zuvorkommend.
4 out of 5
by A verified traveler from Houston, TX

Walking distance to Herod's gate in the old city.

Posted Jul 18, 2016
Dont arrive on the sabbath as taxi fare was double ! Staff was friendly and helpful. Good taxi and driver arrangements made through front desk for day trips.