Ratings based on 91 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by JODI

Posted Mar 30, 2017 on Hotels
Hotel front desk staff not so friendly or helpful. I asked three days in a row to schedule a shuttle for Saturday morning early to the airport. Each day they told me they could only schedule 24 hours in advance. On Friday I arrived back from a tour at 5pm and tried to schedule the shuttle again for the morning which was the fourth attempt. Front desk said " they close at three due to sabat. So sorry theres nothing I can do" I paid $100 US dollars for a ride to the airport!!! instead of $20. Beds were hard and low to the ground. Awful instant coffee in rooms. Buffet was way overpriced and not that great. The first time we ate there we were put at a dirty table. After about 10 minutes I got the waiters attention and aske him to clean the table. He says "I didn't put you at this table. Why didn't you sit at a clean table?" I said "the manager seated us here" The staff are apparenty irritated by tourists and suffering from burnout. Management needs to get a handle on this. Bad experience for us.
5 out of 5
by Erez

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
3 out of 5
by avraham

This traveler left a rating score only Posted Feb 16, 2017 on Hotels
4 out of 5
by Ramesh

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Accessible to holy sites in Jerusalem

Posted Dec 17, 2016
Accommodating hotel staffs except that in the dining area, the tables are labeled according to the pilgrim groups. If you do not belong to any of the pilgrim groups, you have to ask where you can sit. The old man by the door in the dining area, I am guessing he is the supervisor picks the people he greet which is not good and sort of a racist behavior to me. I think all guests should be treated with equal customer service.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2016 on Hotels
4 out of 5
by A verified traveler

good deal, good service

Posted Aug 30, 2016 on Hotels
Overall OK
5 out of 5
by A verified traveler

Posted Aug 21, 2016 on Hotels
Great staff!!
4 out of 5
by A verified traveler

Great hotel and service in East Jerusalem.

Posted Jul 31, 2016 on Hotels
title as suite is misleading, as it is one large room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 28, 2016 on Hotels