Ratings based on 236 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Stay at Prima Kings hotel in Jerusalem

Posted Jan 26, 2017
We were received very cordially and our bags were taken to our room promptly. The hallways are kept nicely and the room was roomy and presentable enough for the use it would serve on our trip to Israel. The room was cleaned up nicely each day, and we were given whatever we needed. The dining room was very nice, the food was presented very well, and we enjoyed each meal.
Comment from Hotel Management
Jan 29, 2017 by naty, Hotel Management
Dear guest, Thank you very much for sharing your experience. It is very nice to hear such warm words. It is always a pleasure to hear that you have enjoyed staying with us. it makes me even happier to hear that our food were to your statisfaction as well as our prime location. It was our pleasure to host you in our hotel and it will be in the future should you decide to come back to our lovely city . Respectfully, Netanel Joseph Assistant GM
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Decent nothing fancy, great breakfast.

Posted Dec 18, 2016
Pros: Great breakfast.
Cons: Showers very cramped.
Location: Great location walk to everything or short cab ride from anywhere in Jerusalem
We were given an early check in, parking was around back and we were charged 30 shekel a day staff was helpful bed was comfortable tv had a wealth of available stations. bathroom was clean although tub/shower was very cramped and not very comfortable to shower in. Overall you get what you pay for.
Comment from Hotel Management
Dec 18, 2016 by naty, Hotel Management
Dear guest, Thank you for taking the time to post your wonderful review. I will have to agree that we do have a great staff and it pleases me very much that you have enjoyed our services . It is so very nice to hear such nice and warm words about our hotel, its facilities,location and our beautiful city. Looking forwards of seeing again in the near future. Respectfully, Netanel Joseph Assistant GM
2 out of 5
by A verified traveler from New Jersey

Unimpressed

Posted Dec 5, 2016
Pros: Location, decent pricing.
Cons: The staff (needs to be more courteous) and need to do something about the lack of parking.
Location: The location was good and in walking distance to the old city which was great.
Not happy with the staff. Some of the staff, not all, were not friendly at all. There was no parking so we had to find parking on the street, many times several blocks away. The room itself was fine but the bathroom was tiny and uncomfortable. The breakfast had a decent variety but again some of the staff were not very polite and the food that should have been hot was barely warm.
Comment from Hotel Management
Dec 7, 2016 by naty, Hotel Management
Dear guest, Thank you for taking the time to post your rewiew. I am happy that you have enjoyed the hotel in general, I am sorry to hear that you had a mishap while staying with us, we as Prima kings wish to give the best service possible and by the things mentioned it does not match to our standart . I wish i had the oppotunity to meet you while staying in the hotel to discuss this matter and to find the best solution for you, we will do our best to improve where it needed and i am sure with your next visit to our beautiful hotel you will spend your time enjoying as it should be. i hope to see you again in the future , Respectfully, Netanel Joseph Assistant GM
2 out of 5
by A verified traveler

Temperature in the room. We arrived around noon.

Posted Nov 30, 2016
Pros: Good location
Cons: Comfort
The temperature in the room read 20C with the AC running We went out, came back about 3 pm. Went out again at about 3:45 pm. Came back at about 10 pm. AC was still running and it was quite cool in the room, for that time of night. I could not stop the AC & called room service . After some back & forth calls I was told that the that the AC could be shut down, but the heat could not be turned on. Even though I could not understand that the AC could be turned off centrally but we could not get heat turned on. WE opted for the AC to be turned off, which it was. The only warmth we could get the second day was from the outside sun to warm the room as the temperature dropped from mid/late afternoon. We left the Kings at 5:30 pm and arrived back about 10 p.m. Still no heat which never came on when we checked out at 11 a.m. This is unacceptable for the quality of comfort of how the Prima Kings Hotel is rated Gerald & Sheila Sone
Comment from Hotel Management
Dec 4, 2016 by naty, Hotel Management
Dear guest, Thank you for your comments. I was not happy to hear that you had mishaps mentioned, I can assure you that the hotel will learn from it and make sure that all of our guests will be satisfied. I hope to see you again in the future . Respectfully, Netanel Joseph Assistant GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Nice, Israel is awesome!! Jews are so polite and honest
Comment from Hotel Management
Nov 27, 2016 by naty, Hotel Management
Dear guest, We greatly appreciate your review and would like to thank you for sharing your positive experience in our hotel. We look forward to have you and your family stay with us during your next trip to Jerusalem. Respectfully, Netanel Joseph Assistant GM
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Succos 2016

Posted Oct 30, 2016
We have stayed in this hotel numerous times. We find the staff friendly and obliging the hotel enjoys an excellent position and is in walking distance of downtown jerusalem, the kotel ,the knesset, the beautiful area of Rehavia as well as Yemin Moshe
Comment from Hotel Management
Oct 31, 2016 by naty, Hotel Management
Dear guest, Thank you for taking the time to post your wonderful review. I will have to agree that we do have a great staff and it pleases me very much that you have enjoyed our services . It is so very nice to hear such nice and warm words about our hotel, its facilities,location and our beautiful city. Looking forwards of seeing again in the near future. Respectfully, Netanel Joseph Assistant GM
4 out of 5
by A verified traveler

Great location

Posted Oct 29, 2016 on Hotels
Lovely crowd, clean lobby, rooms a bit small & good food.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, We greatly appreciate your review and would like to thank you for sharing your positive experience in our hotel. We look forward to have you and your family stay with us during your next trip to Jerusalem. Respectfully, Netanel Joseph Assistant GM
4 out of 5
by A verified traveler

Posted Sep 12, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your response. . I am glad you enjoyed during your stay at the Prima Kings. Hope to host you in the future . Netanel Joseph Assistant GM
3 out of 5
by charl

Posted Sep 1, 2016 on Hotels
Comment from Hotel Management
Sep 4, 2016 by General Manager, Hotel Management
Dear guest Thank you for your mail. I hope to see you again in the future. Regards, Netanel Joseph Assistant GM
4 out of 5
by A verified traveler

Hot Hotel

Posted Aug 31, 2016 on Hotels
The main complaint was that the room was too hot even at the air conditioner's lowest setting.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear guest , Thank you for taking the time to post your review. I am happy you liked our hotel though you'h mentioed a mishap which we will take measures innediantly to take care of . I would like to thank you again and hopefully to see you again in the future . Respectfully, Netanel Joseph Assistant GM