Temperature in the room.
We arrived around noon.
Posted Nov 30, 2016
The temperature in the room read 20C with the AC running
We went out, came back about 3 pm. Went out again at about 3:45 pm.
Came back at about 10 pm.
AC was still running and it was quite cool in the room, for that time of night. I could not stop the AC & called room service .
After some back & forth calls I was told that the that the AC could be shut down, but the heat could not be turned on.
Even though I could not understand that the AC could be turned off centrally but we could not get heat turned on. WE opted for the AC to be turned off, which it was. The only warmth we could get the second day was from the outside sun to warm the room as the temperature dropped from mid/late afternoon. We left the Kings at 5:30 pm and arrived back about 10 p.m.
Still no heat which never came on when we checked out at 11 a.m.
This is unacceptable for the quality of comfort of how the Prima Kings Hotel is rated
Gerald & Sheila Sone
Comment from Hotel Management
Dec 4, 2016 by naty, Hotel Management
Dear guest, Thank you for your comments. I was not happy to hear that you had mishaps mentioned, I can assure you that the hotel will learn from it and make sure that all of our guests will be satisfied.
I hope to see you again in the future .
Netanel Joseph Assistant GM