The front desk was magnificent in the way they dealt with us when we arrived in the middle of the night. My husband was distraught because he had lost a very valuable item in transit from Prague. The front desk made every effort to locate the lost item, phoning our previous hotel and airport multiple times.
Unfortunately, it could not be located do they directed us to a police station where we could formally report the loss.
Comment from Hotel Management
Jun 27, 2016 by Monique W, Hotel Management
thank you for taking the time to post such kind words.
we are pleased to know that you received such a good service from our front desk staff.
Hopefully, we will see you back with us in Jerusalem soon.
Thank you again,