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Reviews of Prima Palace Hotel

Prima Palace Hotel
2 Pines Street, Jerusalem

Reviews

8.2

Very Good

Rating 10 - Excellent. 136 out of 337 reviews" "
Rating 8 - Good. 122 out of 337 reviews" "
Rating 6 - Okay. 42 out of 337 reviews" "
Rating 4 - Poor. 18 out of 337 reviews" "
Rating 2 - Terrible. 19 out of 337 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MOSHE

Stayed 3 nights in Mar 2024

8/10 Good

Rudi, cedarhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Jan 2024
Response from avi on Jan 23, 2024
Dear Rudi Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,The Prima Palace team

10/10 Excellent

Jonathan

Stayed 4 nights in Jan 2024
Response from avi on Jan 23, 2024
Dear Jonathan Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,The Prima Palace team

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kf
Stayed 8 nights in Aug 2023
Response from avi on Sep 3, 2023
Dear JosephThank you for your feedbackThe Prima Palace team

10/10 Excellent

saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located , great staff
Stayed 7 nights in Aug 2023
Response from avi on Aug 20, 2023
Dear saul Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best, regards

8/10 Good

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jul 2023
Response from avi on Jul 27, 2023
Dear ArieThank you for your feedbackThe Prima Palace team

10/10 Excellent

michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing small hotel in a very diverse area. Staff was very accommodating great place to stay.
Stayed 1 night in Jun 2023
Response from avi on Jul 2, 2023
Dear michal Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

8/10 Good

Ramiro

Traveled with family
Liked: Cleanliness, staff & service
Well located decent property.
Stayed 4 nights in Jun 2023
Response from avi on Jul 2, 2023
Dear Ramiro Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

8/10 Good

Solomon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It fulfilled our expectations. We were comfortable and enjoyed our time at the hotel.
Stayed 4 nights in Jun 2023
Response from avi on Jul 21, 2023
Dear Solomon Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best regards

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
A decent hotel conveniently located
Stayed 1 night in Jun 2023
Response from avi on Jul 2, 2023
Dear Ramiro Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Malka

Stayed 6 nights in Jun 2023
Response from avi on Jul 3, 2023
Dear MalkaThank you for your feedback

10/10 Excellent

yecheskel

Liked: Cleanliness, staff & service, property conditions & facilities
in center of town
Stayed 2 nights in May 2023
Response from avi on Jun 12, 2023
Dear yecheskel Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena Guest Relations Manager

10/10 Excellent

Yehuda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from avi on May 27, 2023
Dear Yehudathank you for your feedback

8/10 Good

MIRIAM

Liked: Cleanliness, room comfort
Hotel was basically clean. Is desperate for a renovation. They say it’s coming. Breakfast was delicious and plentiful.
Stayed 3 nights in May 2023
Response from avi on May 27, 2023
Dear MiriamThank you for your feedback

2/10 Terrible

Moshe

Stayed 1 night in May 2023

10/10 Excellent

Abraham

Stayed 3 nights in Apr 2023
Response from avi on Jun 12, 2023
Dear Abraham Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena Guest Relations Manager

10/10 Excellent

saul

Liked: Cleanliness, staff & service, property conditions & facilities
A very courteous and helpful staff
Stayed 3 nights in Apr 2023
Response from avi on May 10, 2023
Dear saul Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,

8/10 Good

Dov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from avi on May 10, 2023
Dear DovThank you for the feedbackThe Prima Palace team

10/10 Excellent

joseph

Stayed 2 nights in Apr 2023
Response from avi on May 10, 2023
Dear JosephThank you for your feedbackThe Prima Palace team

10/10 Excellent

david

Stayed 4 nights in Apr 2023
Response from avi on May 10, 2023
Dear DavidThank you for your feedbackThe Prima Palace team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fairly comfortable. The hotel location is excellent with easy access to all parts of Jerusalem. Personally, the Mikvah in the hotel was fantastic and a highlight. The meals over Passover whilst of good standard and variety, but were extremely expensive.
Stayed 4 nights in Apr 2023
Response from avi on Apr 19, 2023
Dear Stephen Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,

10/10 Excellent

shimon, Lakewood

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was the closest to where I had to be
Stayed 1 night in Mar 2023
Response from avi on Apr 7, 2023
Dear ShimonThank you for your feedbackThe management and staff

2/10 Terrible

Shlomo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction noise early am. No air conditioning. No service. Breakfast eh
Stayed 4 nights in Mar 2023
Response from avi on Apr 7, 2023
Dear ShlomoThank you for the feedbackThe management and staff

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and breakfast was plentiful. It would have been nice if the reception, when leaving, would have offered to assist me with my baggage. I did not leave at a busy time and that did not occur to them. I suppose in Israel you have to ask, otherwise they do not think of offering.
Stayed 3 nights in Feb 2023
Response from avi on Mar 9, 2023
Dear Esther Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,

4/10 Poor

Neil

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Feb 2023
Response from avi on Apr 7, 2023
Dear NeilTThank you for your feedback

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Feb 2023
Response from avi on Mar 5, 2023
Dear AbrahamThank you for your feedbackThe Prima Palace team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
The cost of weekend meals was very expensive. The hotel rate per night was very high but I needed to be at that location for the weekend. We had a wonderful time. All of the staff members were very helpful.
Stayed 1 night in Feb 2023
Response from avi on Mar 5, 2023
Dear GuestThank you very much for your feedbackThe Prima Palace team

10/10 Excellent

Wolf

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023
Response from avi on Apr 19, 2023
Dear guestThank you for your feedback

4/10 Poor

Shaindy

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The breakfast is good. The condition of the room was not.
Stayed 2 nights in Feb 2023
Response from avi on Feb 26, 2023
Dear Shaindy Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Morris

Stayed 3 nights in Feb 2023
Response from avi on Apr 7, 2023
Dear MorrisThank you for your feedback

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Outstanding hotel home away from home, clean friendly staff and has everything you would want from a hotel,with the staff going and extra mile, particularly Avi Dina and Faisel
Stayed 3 nights in Feb 2023
Response from avi on Feb 14, 2023
Dear Ari Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the homeyness and traditional decor of this place. The breakfast spread was amazing. Deliciousand abundant food with lots of choices. I was disappointed however that there was no restaraunt to have dinner.
Stayed 2 nights in Feb 2023
Response from avi on Feb 8, 2023
Dear Sarah Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. No complaints.
Stayed 8 nights in Jan 2023
Response from avi on Jan 27, 2023
Dear M Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Prima Palace team

10/10 Excellent

Avrahum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
The rooms are extremely clean but not overly large. You shouldnt order the smallest room if you are more than one person. Best deal is the breakfast. Lastly, the average customer is orthodox jew. Location is great for everyone.
Stayed 5 nights in Jan 2023
Response from avi on Jan 22, 2023
Dear Sam Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Yechiel

Stayed 3 nights in Jan 2023
Response from avi on Jan 22, 2023
Dear Yechiel Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, breakfast was suberb
Stayed 1 night in Jan 2023
Response from avi on Jan 22, 2023
Dear Sam Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Close to Meah Shearim and Geula. Good hechsher.
Stayed 1 night in Dec 2022
Response from avi on Dec 29, 2022
Dear Alex Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Avi

10/10 Excellent

chesky

Stayed 1 night in Dec 2022

10/10 Excellent

Joshua

10/10 Excellent

Levi

Traveled with family
Liked: Cleanliness, staff & service
lobby and dining room are in nice condition, rooms need to be updated.
Stayed 5 nights in Nov 2022
Response from avi on Dec 5, 2022
Dear Levi Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,

10/10 Excellent

chaim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely courteous Manager on weekend extremely courteous
Stayed 7 nights in Nov 2022
Response from avi on Nov 24, 2022
Dear Chaim Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Looking forward to visiting again soon.
Stayed 2 nights in Nov 2022
Response from avi on Nov 24, 2022
Dear Benjamin Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

CHAIM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ARIA . & CLEAN
Response from avi on Nov 13, 2022
Dear CHAIM Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

10/10 Excellent

Chaya

Liked: Staff & service, property conditions & facilities

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was wonderful and went above and beyond in helping us solve an issue relating to a family member's environmental sensitivities. The hotel itself was pleasant and comfortable, the breakfast was very good, the Netilat yadayim sinks made me smile every time I used one. The location was great for shopping in geula. And again, the best thing about the property was the kindness of the staff
Response from avi on Nov 13, 2022
Dear CHAIM Thank you for your feedback on your stay with us at Prima Palace We are pleased to hear you enjoyed your stay and hope to welcome you back with us again in the near future.Best,Deena MoskowitzGuest Relations Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
You get for what you paid
It’s not what you expect it could be compared to a Red Roof Inn , Not updated, if you’re looking to stay close to the downtown area ,it is in a good location ,as it provides a American style continental breakfast but completely not updated
Stayed 3 nights in Oct 2022
Response from avi on Nov 1, 2022
Dear GuestThank you for sharing your thoughts and for the feedbackBest regards

4/10 Poor

Menachem

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In the center
Stayed 7 nights in Sep 2022
Response from avi on Sep 25, 2022
Dear Menachem Thank you for your feedback on your stay with us at Prima Palace The Management and staff members