Ratings based on 223 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Trip

Posted Jun 2, 2017
Went to Israel for a wedding and to propose to my Girl Friend (it was a surprise) The hotel staff was very helpful when it came to helping me out - worked out with the florist to drop off flowers, put wine in the room with glasses and gave us a bottle as a gift Staff behind the counter was very nice and friendly - even gave us a gift of late checkout as well as wishing us congrats Strongly recommend staying here - not that expensive and right in the middle of all the main hotels - easy walk to emek and ben yehuda
Comment from Hotel Management
Jun 4, 2017 by Eliran, Hotel Management
Dear Guest, Thank you very much for your lovely comments, It is our owner to host you at the Prima Royale hotel in Jerusalem, Maya at the front desk was the person to decorate the flowers in your room, And Amjad who put the wine and the glasses, Hope to see you again among our future guests, Eliran Sinai, Rooms Division Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

General Overview

Posted Apr 4, 2017
Pros: Cleanness, Taking care of each component at the room. Although mine was small - it had everything and with care.
Cons: Parking is most complicated and the parking lot is not clean and not maintained. Expedia does not express the need to pay VAT. Extra charged breakfast
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Comment from Hotel Management
Apr 6, 2017 by Eliran Sinai, Hotel Management
Dear Guest. Thank you very mucj for your comment. We will review your comments deeply and will do our best to improve, Have a great day, Eliran Sinai.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

prima royal hotel close to main attractions

Posted Dec 18, 2016
Pros: good location
Cons: Water dispencer in main hall
Location: old town good selection of nearby restraunts
very good stay and good breakfast staff were helpful
Comment from Hotel Management
Dec 19, 2016 by motty, Hotel Management
Dear Tim Thank you for your review, hope to host you again in the near future in Jerusalem. Merry Christmas and a Happy New Year
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Nice small friendly hotel, great location for all

Posted Oct 29, 2016
Pros: Clean Good value for the money Friendly Great breakfast Good location
Cons: A bit of maintenance to the room furniture is needed.
Location: Walking distance both from the Western City Center - Ben Yehuda - and the Old City - Jaffa St. Lots of public transportation just across the corner.
Not my first time in this hotel. Not my first time in this hotel. Small hotel, in a residential neighborhood on one hand, hence very quiet, but just off the main street Keren Hayesod with plenty of public transportation and still walking distance from both city center and the Old City. Very friendly staff, I've booked it using my VIP Access and when contacting the hotel after reservation, requesting that my VIP Access extra will be the free breakfast, I was approach by the reception manager very quickly confirming my request. The room is in good size, very clean, I didn't give the Hotel facilities' condition the perfect score since the closet had broken doors and the bath room, though very clean, could have used a little bit of renovation, but the over whole experience of the room was fine. Breakfast, like an Israeli breakfast should be, was great, reach with everything fresh and tasty. Great benefit of this hotel is the free parking available, though limited with spaces, but we had the parking available for us through all our staying and that was just great. All in all, a very friendly, not expensive, clean, greatly located cozy hotel that offer you a great value for the money in a city where decent hotels tend to be just too pricy. Highly recommended.
Comment from Hotel Management
Nov 1, 2016 by eliran, Hotel Management
Dear Motti, Thank you for your feedback, We hope to see you again, Eliran Sinai.
4 out of 5
by A verified traveler

Wonderful value in Jerusalem

Posted Sep 20, 2016 on Hotels
Terrific neighborhood and a great value. Walkable to the Old City and Ben Yehudah. Staff was very helpful and Shabbat dinner sumptuous.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comment, Eliran Sinai, Rooms Division Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2016
Great position Lovely hotel Fantastic breakfast Would definitely go back
Comment from Hotel Management
Mar 24, 2017 by Eliran, Hotel Management
Dear Guest, thank you for your review, Eliran Sinai
4 out of 5
by A verified traveler

Very nice spot - rooms a bit small and dated

Posted Aug 27, 2016 on Hotels
Very nice calm boutique hotel. Service was excellent. Breakfast was limited; but good - they should try changing the menu slightly from day to day. The piano player at breakfast was nice but would gladly trade him for an omelette bar or coffee service. The rooms are dated but in good working order of a bit on the small side. All is made up for by the excellent service by the entire staff and extremely convenient location. One of the few times I've been in Jerusalem and not had a trouble finding parking.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your kind words. We are so happy you were able to enjoy our hotel and your trip to Jerusalem. We hope you will return and stay with us again Eliran Sinai
4 out of 5
by Robert

Posted Aug 26, 2016 on Hotels
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for you comment, Eliran Sinai, Rooms Divsion Manager.
3 out of 5
by A verified traveler

Posted Aug 15, 2016 on Hotels
The supposedly free Wi-Fi was nonexistent in our room.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comment, Eliran Sinai, Rooms Division Manager.
5 out of 5
by Allan

Great value in a geat location

Posted Aug 13, 2016 on Hotels
I stayed at the Prima Royale for a couple of nights. It was reasonably priced and I was pleasantly surprised to find it even nicer than expectations. There was a bathrobe, large bottle of water, 2 cookies and some chocolates waiting for me in the room. The lobby was nice and the room, while not huge, was very clean and the bed comfortable. I would happily stay there again.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comment, Eliran Sinai, Rooms Division Manager.