Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 7, 2016
Great position Lovely hotel Fantastic breakfast Would definitely go back
Comment from Hotel Management
Sep 13, 2016 by Eliran, Hotel Management
Dear Guest, thank you for your review, Eliran Sinai
5 out of 5
by A verified traveler from Israel

Nice small friendly hotel, great location for all

Posted Aug 27, 2016
Pros: Clean Good value for the money Friendly Great breakfast Good location
Cons: A bit of maintenance to the room furniture is needed.
Location: Walking distance both from the Western City Center - Ben Yehuda - and the Old City - Jaffa St. Lots of public transportation just across the corner.
Not my first time in this hotel. Not my first time in this hotel. Small hotel, in a residential neighborhood on one hand, hence very quiet, but just off the main street Keren Hayesod with plenty of public transportation and still walking distance from both city center and the Old City. Very friendly staff, I've booked it using my VIP Access and when contacting the hotel after reservation, requesting that my VIP Access extra will be the free breakfast, I was approach by the reception manager very quickly confirming my request. The room is in good size, very clean, I didn't give the Hotel facilities' condition the perfect score since the closet had broken doors and the bath room, though very clean, could have used a little bit of renovation, but the over whole experience of the room was fine. Breakfast, like an Israeli breakfast should be, was great, reach with everything fresh and tasty. Great benefit of this hotel is the free parking available, though limited with spaces, but we had the parking available for us through all our staying and that was just great. All in all, a very friendly, not expensive, clean, greatly located cozy hotel that offer you a great value for the money in a city where decent hotels tend to be just too pricy. Highly recommended.
Comment from Hotel Management
Aug 29, 2016 by Eliran Sinai, Hotel Management
Dear Moti, Thank you very much for your detailed revuew, I hope to have you again among our future guests, Eliran Sinai, Rooms Division Manager.
4 out of 5
by A verified traveler

Posted Jun 21, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Gonen Kazes, Hotel Management
Dear Guest, Thank you for your comment, Elira Sinai.
4 out of 5
by A verified traveler from Canada

Nice hotel close to the Old City of Jerusalem

Posted Apr 10, 2016
Pros: Reasonable hotel price and close to Old City.
Cons: Security should be improved during the night.
Location: Several restaurants are nearby. The hotel has a gift shop and the price is more reasonable than the souvenir shops outside in the Old City.
The sound isolation needs to improve as one always hears loud noise from outside the room and the neighboring room. Someone knocked on my colleague's room door even after mid-night. Security concern.
Comment from Hotel Management
Apr 10, 2016 by deena, Hotel Management
Dear Guest, Thank you so much for your detailed feedback. This helps us for guests in the future and the past. We will definitely take your suggestion about the security to heart and forward it to the relevant staff. However, we are glad you found value in the hotel, location close to the old city. We hope to see you back with us again soon. All the best, Deena Moskowitz- Guest relations Manager
2 out of 5
by A verified traveler from Detroit suburb

Location doesn't save this hotel

Posted Feb 24, 2016
Pros: Location
Cons: Customer service
Location: Walking distance to many sites including Mamilla Mall, the Old City of Jerusalem, the Western Wall/Temple Mount.
Reading Expedia's definition of 3 stars, this would rate 2 stars, mainly for its breakfast and dinner offerings. However, the hot food on the breakfast buffet was cold and the remainder of the buffet was pedestrian. Room was initially considered Spartan but adequate. There are no drawers for unpacking, just a few shelves in the closet, no sitting area other than a desk chair and hassock, but which were used for luggage. Then we leared air conditioning pushed out hot air and the safe was broken. The desk was pretty cavalier about these issues ("open the window," said with a shrug). Several in our group sustained flooded rooms and no compensation offered such as cab or meal vouchers or even free bottled water when asked. The bathroom was tiny with no shelf or counter space. Bed was comfortable.
Comment from Hotel Management
Mar 1, 2016 by Eliran Sinai, Hotel Management
Dear Lynne, Thank you for your comment, Eliran.
1 out of 5
by A verified traveler from Israel.

Should call this Hotel a Hostel

Posted Feb 19, 2016
Pros: nothing
Cons: HOTEL SHOULD BE CLOSED DOWN - EVERYTHING NEEDS IMPROVEMENT.
Location: Excellent location for our needs.
Booked standard room - was so disgusting - torn curtains, torn and filthy lampshades on all lights, filthy carpet (had to leave the window open all night to try and get rid of the smell) dirty sheets, dirty cups to drink from by kettle, fridge IN THE CUPBOARD which prevented hanging up long clothes, bathroom facilities clean but poor. After complaining the next morning to the Manager that we were going to check out they upgraded us to another room - although larger equally disgusting - we were appalled.
Comment from Hotel Management
Feb 24, 2016 by Eliran, Hotel Management
Dear Guest, Thank you for your review, Eliran Sinai, Rooms Division Manager.
2 out of 5
by A verified traveler

Posted Jan 5, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by Gonen Kazes, Hotel Management
.
4 out of 5
by A verified traveler

Great location and helpful staff

Posted Dec 21, 2015
Pros: We especially like the location and breakfast were great. The hotel was clean and the staff is helpful.
Location: Old City, Manila mall, Ben Yehuda Street.
Great location - walking distance to Old City, Ben Yehuda Street, First Station. Terrific breakfast.
Comment from Hotel Management
Dec 23, 2015 by Eliran Sinai, Hotel Management
Dear Guest! Thank you for taking the time to post your kind words. We are so happy you were able to enjoy our hotel and your trip to Jerusalem. We hope you will return and stay with us again Eliran Sinai
4 out of 5
by A verified traveler

Posted Nov 25, 2015
Great hotel in a very good location. It is my go to place to stay when I am in Jerusalem.
Comment from Hotel Management
Nov 26, 2015 by Eliran, Hotel Management
Dear Guest, Thank you for reviewing us, I am gald to hear you enjoyed your stay, Eliran Sinai Front Desk Manager
4 out of 5
by A verified traveler

Posted Nov 23, 2015 on Hotels
Comment from Hotel Management
Jan 30, 2016 by Gonen Kazes, Hotel Management
Dear Guest, Thank you for your rating, Eliran Sinai, Front Desk Manager