Disappointing experience at the Ramada
Posted Jan 29, 2017
Ramada is a large hotel, near Hebrew University, but far from the center of town. We were disappointed with the way the management treated us. They had an issue with the luggage room in that our suitcases stored there for several hours, became wet and some papers got ruined and clothes was no longer usable. When we raised the issue with the hotel manager, he directed us to the Guest Relations Manager, who, instead of offering some sort of compensation, as would be standard in any hotel, offered to wash our clothing. This was, of course, unacceptable since we had already checked out and needed to be on our way and we were not going to stick around and wait for him to wash our clothes. Another disappointing aspect was that our breakfast was not included, but they neglected to tell us in advance. We only found out at check-out. The breakfast was around $26 per person per day -- which we felt was an extremely poor value for what we got. The management once again was unsympathetic and we had no choice but to pay for the breakfast we barely ate. Overall, while the hotel has the potential to be an excellent place to stay, it falls far short given the attitude and approach of the management staff. We would not stay here again.