1/5 Terrible
Carola
Traveled with family
Jul 17, 2022
Disliked: Cleanliness, staff & service
We were extremely disappointed with this property. We had booked four rooms and unfortunately our daughter could not make the trip due to a medical emergency. I emailed the property to cancel with ample time and I offered to provide medical proof and I was ignored. After arriving I explained again what happened and they stated that I canceled the room which was already paid for and I should have canceled the other room but now it was too late to cancel. No effort was made to make this right even with a medical emergency. They were also very disorganized with admitting us to breakfast and claimed that we had not pre-paid. THat took another trip to the front desk where the food staff was told that we did ion fact pre-pay and we should have been admitted. We also found the hotel to be lacking in many ways- garbage in the hallway wasn't removed, the pool area was crowded and no one was removing garbage, etc. I would strongly discourage anyone from booking this hotel. We were totally unsatisfied.
Stayed 2 nights in Jun 2022