1/5 Terrible
Carola
Traveled with family
Jul 17, 2022
We were extremely disappointed with this property. We had booked four rooms and unfortunately our daughter could not make the trip due to a medical emergency. I emailed the property to cancel with ample time and I offered to provide medical proof and I was ignored. After arriving I explained again what happened and they stated that I canceled the room which was already paid for and I should have canceled the other room but now it was too late to cancel. No effort was made to make this right even with a medical emergency. They were also very disorganized with admitting us to breakfast and claimed that we had not pre-paid. THat took another trip to the front desk where the food staff was told that we did ion fact pre-pay and we should have been admitted. We also found the hotel to be lacking in many ways- garbage in the hallway wasn't removed, the pool area was crowded and no one was removing garbage, etc. I would strongly discourage anyone from booking this hotel. We were totally unsatisfied.
Stayed 2 nights in Jun 2022