Ratings based on 95 Verified Reviews

3.4 out of 5
55% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from London

Nice Hotel shame about their policies

Posted Dec 19, 2017
Pros: Customer service is great
Cons: Policies and listening to customers about changing their policies
Location: not much but there is a shopping village about 15 minutes walk from the hotel
The Hotel is a very nice budget hotel with a very decent size rooms. The staff are very helpful and pleasant to speak to. The rooms are well maintained and some have been recently refurbished. The hotel is not in a central location so you would either need a car, use transport or taxis to get around. The Hotel is quite dated and the lifts require some modernization. The only negitive thing I can mention is about their policies. If you are planning to travel in November time (as I did) when the evenings turn somewhat chilly and especially with a child. The Hotel do not turn on the heating for the rooms till early December. This meant that when I was their with my 7 month old child I had to purchase a fan heater to warm up the room to ensure she didn't catch a cold.
4 out of 5
by James

Posted Nov 20, 2017 on Hotels
It needs improvements on cleanliness. Carpets need to be changed. Washrooms not up to Canadian standard.fixtures need change,
Comment from Hotel Management
Nov 23, 2017
Good day Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback . We were very sorry to read that you were dissatisfied. Your comments regarding this carpets and washrooms are being taken into consideration and will be addressed . We hope to see you among our guests . Best regards, Marina Rochalin.
2 out of 5
by A verified traveler from Mid Scotland

Hotel which requires to be brought up to date

Posted Oct 30, 2017
Pros: Nothing
Cons: As Above
Location: Absolutely nothing to do
Absolutely no amenities what so ever No Sun Terrace, Swimming pool closed , Bar closed 22.30 No residents bars, Fixtures and fittings well out of Date Meals overpriced. and it is miles from anywhere expect high taxi charges.
Comment from Hotel Management
Nov 19, 2017 by Marina Rochalin, Hotel Management
Good day Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel . We thank you for your feedback . We were very sorry to read that you were dissatisfied . We are sorry at your disappointment regarding the pool closure during your stay. Unfortunately it is our policy to close the pool during the winter and autumn. Hope to see you among our guests. Best regards Marina Rochalin.
3 out of 5
Recommended
for Everyone
by A verified traveler from jerusalem

Not like in pictures

Posted Oct 26, 2017 on Orbitz
Hotel staff was super friendly but rooms are old looking and definitely not like in the photos in orbitz website
Comment from Hotel Management
Nov 19, 2017 by Marina Rochalin, Hotel Management
We thank you for your feedback. Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We were happy to read your stay with us was pleasant and that you enjoyed the staff friendly from our hotel. We will be happy to be at your service. Hope to see you among our guests. Best regards Marina Rochalin.
4 out of 5
by Michael

This traveler left a rating score only Posted Sep 12, 2017 on Hotels
1 out of 5
by A verified traveler

Avoid at any cost

Posted Apr 16, 2017
Pictures on their web site were beautiful so I booked the hotel despite its relatively low rating because I thought that remote location was the primary cause. Well, the pictures were misleading. It was the worst hotel I ever stayed in. We paid USD 775 for two nights for family room. The room was dirty and filled with cigarette smell, mattresses had ugly stains, linen was gray with holes all over and was half size of the bed, curtains had holes in them, and the floor and the carpet were sticky. There was not enough working elevators so we had to wait for the one we could squeeze in for 10-15 minutes. On top of it, our room wrapped around the elevators which produced loud screeching sound day and night which was heard in our room as if it was amplified by special equipment. It felt like sleeping on rail track. We heard it immediately after we entered the room and asked to be moved. We were offered a small room instead of the family size where the four of us obviously would not fit and when we asked for another family room, we were told there were none and got a free dinner instead. We ended up not sleeping for two nights we were there. I still have headache from two sleepless nights with the scary loud sounds; the kids are still recovering. It was out worst nightmare. This area around elevators should be made into a closet not a hotel room, and whichever problem causes this screeching sound with the elevators should be fixed. It's time to rebuild this hotel and clean it up.
Comment from Hotel Management
Apr 27, 2017 by MARINA , Hotel Management
Good day. Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were very sorry to read about the chain of events. Your comments regarding the cleanliness of the room and noise of the elevators were taken into consideration and will be treated. Please contact us for further assistance. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rochalin .
4 out of 5
by A verified traveler

Decent hotel, but terrible elevators

Posted Apr 3, 2017 on Hotels
Good location for visiting the western side of the city. Close to Tedy Stadium, Malcha Shopping center, The Technology Park, etc. As the hotel is rather old... the elevators are terrible - small, very very slow, so you may spend long time waiting for one, and it takes decades to go down or up few stories.
Comment from Hotel Management
Apr 27, 2017
Good day. Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were very sorry to read about the chain of events. Your comments regarding the elevators were taken into consideration and will be treated. Please contact us for further assistance. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rochalin.
3 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Bed was suitable and rightt firmness for my Backbone.
4 out of 5
by Christine from Cincinnati, Ohio

A little out of the way, but ok hotel

Posted Jul 26, 2016 on Hotels
Room and hotel were fine. Located in an orthodox area and seemed to be the hotel of choice for Jewish BirthRight trips. WAZE directions didn't lead us to the correct location, which was frustrating, but we asked passersby on the street and they directed us. Breakfast buffet was very big with lots of good options. Location was not great in terms of walking anywhere, but they provided free parking so we took a taxi to the Old City (approx. $25).
1 out of 5
by Moshe

This traveler left a rating score only Posted Jun 10, 2016 on Hotels