Not worth it
Posted Jun 21, 2015 on Hotels
This is definitely not a 4 star hotel. There's a sign at the reception stating that it won an award for the best luxury hotel either last year or a few years before, but that is the only hint of it being a luxury hotel. The bathroom is incredibly old, with a sideways hanging shower head about 1 meter from the bathtub, so you have to hold it the entire time. The bathtub is also seriously scratched with black marks all over it. The rooms are smoking, so the smoke comes into the room, and the AC runs either all the time (while you sleep blowing smoke and extremely cold air right on your face), or has to be kept turned off which makes the room very warm in the summer. There are also parties either in the hotel or outside, so it's quite noisy. The best thing about the hotel is that the wifi works, which is not a given in many hotels even if they say they have wifi in the rooms. All in all, seems very run down, definitely not a place worth paying a bunch of money, and the service is not anywhere near a 4* level. I would not stay here again.
Comment from Hotel Management
Sep 5, 2015 by Maha, Hotel Management
Dear Valued Guest,
We highly appreciate your kind feedback regarding our hotel, customer care is among our main priorities, nevertheless we would like to advise that our hotel was renovated comprehensively in 2012, all of our rooms, and outlets were recently restored. Our hotel is a friendly environment hotel, where smoking is not allowed in any of the rooms, as the rooms are equipped with highly sensitive sensors and smoke detectives that would prompt the hotel alarm immediately. All Hotel rooms feature two showers, one fixed and other one portable.
Moreover please be informed that we have shared your comments with our management in order to improve the mentioned points. We do hope you will choose to stay with us again and we are confident that your next stay will be more pleasurable.