A grand hotel but mediocre experience
Posted Oct 4, 2015
I really wanted to love this hotel but it's hard to recommend it. I wondered why this hotel had a 4.0 Expedia rating and now I understand why. Its located in a great spot and is such a grand hotel but for over $800 a night it was a sub-par experience. For example, the door men were often talking to the security guard and wouldn't really open the door for you. And asking them to call a cab was like asking too big a favor. Calling for towels, an adaptor or maid service was slow and often times multiple calls had to be made. At breakfast, the wait staff was completely disorganized with multiple people coming up every few minutes asking if I wanted coffee but not re-filling water glasses. The room had a tremendous view, the bed was comfortable and the air conditioning was great but the room was a but tired and not particularly plush and certainly not worth the price. The concierge was very helpful but the front desk was hit or miss. This is such a beautiful hotel but there was some trash on the grand windows under the balconies that made it sad. It's a beautiful architectural masterpiece but there is something missing which is quite disappointing given its potential.