Ratings based on 105 Verified Reviews

4.2 out of 5
72% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Craig

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 5, 2017
Dear Craig, Thank you very much for taking the time and reviewing your stay. We will be more than happy to see you soon in your next visit to Jerusalem Thanks a lot Revital Carmeli Director of Guest Relations
5 out of 5
by Shane

Complete Luxury

Posted Mar 31, 2017 on Hotels
The David Citadel staff, room, and experience were all exceptional!
Comment from Hotel Management
Apr 9, 2017
Dear Shane, Thanks a lot for taking the time to review out hotel. We our putting all efforts to make every visit to our hotel as special as possible to our guests and we are happy that you had an exceptional experience. We hope to see you at the next time you visit Jerusalem. Thank you, Revital Carmeli, Director of Guest Relations
5 out of 5
by Alejandra

Posted Mar 30, 2017 on Hotels
Comment from Hotel Management
Apr 9, 2017
Dear Alejandra, Thank you so much for your review. We appreciate it and hope to see you in your next visit to Jerusalem Revital Carmeli, Director of Guest Relations
5 out of 5
by bert

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Mar 26, 2017
Dear Bert, Thank you ! Revital Carmeli, Director of Guest Relations.
5 out of 5
by William

10 minutes from the Old City

Posted Mar 19, 2017 on Hotels
The hotel is absolutely wonderful. The room was a nice size with a pleasant view. The staff made it quite special. The concierges (Larry and Ariel) were great - giving is terrific advice and booking everything we need.
Comment from Hotel Management
Mar 26, 2017
Dear William, Thank you for posting such kinds remarks about your recent stay at the David Citadel. We are pleased to hear your needs were met by our staff, and you were able to take advantage of our location in the Jerusalem city center. We look forward to welcoming you back soon. Revital Carmeli, Director of Guest Relations.
4 out of 5
Recommended
for Everyone
by A verified traveler from israel

Nice hotel near the old city

Posted Mar 1, 2017
Very good location. Walking distance to many restaurants (chakra is good), mamila mall, old city, david's tower. Outdoor heated pool (warm enough to swim in february) Breakfast is ok, but could be better for an hotel at this class.
Comment from Hotel Management
Mar 2, 2017 by Guest Relations, Hotel Management
Dear Tal, Thank you for taking the time to provide us with your personal feedback following your stay. It is through comments such as yours that we are able to monitor and improve further. We're so happy that you enjoyed our location and heated pool. Hope to welcome you back again soon. Revital Carmeli Director of Guest Relations
5 out of 5
by Barry

Posted Feb 25, 2017 on Hotels
5 Stars! Amazing!
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for the amazing rating! We appreciate you taking the time to review our hotel and look forward to welcoming you back soon. Revital Carmeli Director of Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Posted Feb 22, 2017
The hotel is in a great area with beautiful views. The common areas can use a refresh as its dated and stained. The front desk staff can be more welcoming and helpful for a hotel this expensive.
Comment from Hotel Management
Feb 25, 2017 by Guest Relations, Hotel Management
Thank you for your honest remarks. We always take any criticism seriously in order to improve the quality of our services. All your comments have been redirected to the relevant departments for review and improvement. Let me assure you that our team will be glad to provide the best service should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Revital Carmeli Director of Guest Relations Guest.Relations@tdchotel.com
5 out of 5
by Moses

Posted Feb 2, 2017 on Hotels
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Moses, Thank you for the amazing review! We appreciate you taking the time to share with us and are looking forward to welcoming you back in the near future. Revital Carmeli Director of Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

easy walk to Jaffa Gate/Old City

Posted Jan 23, 2017
Pros: location
Location: very close to Jaffa Gate but difficult to get to the hotel when the traffic is bad.
Very good service, nice view of the old city, a little pricey
Comment from Hotel Management
Jan 23, 2017 by Guest Relations, Hotel Management
Thank you for posting such kinds remarks about your recent stay at the David Citadel. We are pleased to hear your needs were met by our staff, and you were able to take advantage of our location in the Jerusalem city center. We look forward to welcoming you back soon. Revital Carmeli Director of Guest Relations