Executive Suite with a terrace and Old City view. | Balcony view

Reviews of The David Citadel Jerusalem

5 out of 5
The David Citadel Jerusalem
7 King David St, Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 257 out of 413 reviews" "
Rating 8 - Good. 77 out of 413 reviews" "
Rating 6 - Okay. 41 out of 413 reviews" "
Rating 4 - Poor. 19 out of 413 reviews" "
Rating 2 - Terrible. 19 out of 413 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wonderful!
Stayed 1 night in Feb 2024

10/10 Excellent

jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people nice hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Faye

Traveled with group
Liked: Amenities
The hotel, staff and property were accommodating, courteous and comfortable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Aaron

Stayed 3 nights in Jan 2024

10/10 Excellent

Hahna

Liked: Cleanliness, staff & service, property conditions & facilities
Kids floor was excellent! And also the heated pool!
Stayed 2 nights in Dec 2023

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.
Stayed 2 nights in Dec 2023

10/10 Excellent

howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.
Stayed 4 nights in Sep 2023

10/10 Excellent

Mohamed Asim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊
Stayed 4 nights in Aug 2023

8/10 Good

Heather

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Prepare to wait and make requests multiple times.
The staff is generally friendly, however, they need to be reminded several times to get anything done. If you want something you have to ask 3 people before you get it. Kind of a pain. Prepare to wait for everything in general. Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
Stayed 4 nights in Jul 2023

10/10 Excellent

dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

FARSHAD

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was there to please and they did.
Stayed 6 nights in Jun 2023

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and organized stuff and also very polite.
Stayed 6 nights in Jun 2023

4/10 Poor

Faith, Greenwich

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

Nathan, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff,food and location of the Hotel are great.
Stayed 1 night in May 2023

4/10 Poor

Benjamin

Traveled with partner
Liked: Staff & service
Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.
Stayed 2 nights in May 2023

6/10 Okay

Heidi

Traveled with group
Liked: Cleanliness, staff & service
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
Stayed 1 night in Mar 2023

10/10 Excellent

shlomo

Traveled with family
Liked: Room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Zisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 1 night in Jan 2023

6/10 Okay

Anita

Stayed 3 nights in Nov 2022

10/10 Excellent

John, Belleville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall location, lovely view
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveler

No hot food on Sabbath
The overall stay at David Citadel was average. I want to say that Israel is very expensive, and naturally we paid up for the hotel. The location was fantastic. Easy walking to the Old town, and I cannot complain. The hotel itself was a bit run down, and the service was really average. I have trouble with the hotel restaurant with NOT serving anything HOT on Sabbath, and its only cold fish and no meat. I understand its a custom, but other outside restaurants do. Anyway, I was quite disappointed with the menu, as after a long day, you would want to stay in the hotel and rest.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Beautiful room and the breakfast was incredible.
Stayed 2 nights in Sep 2022
Response from Guest Relations on Sep 25, 2022
Dear Ruth,Thank you for taking the time to provide us with personal feedback following your stay. It is through comments such as yours that we are able to monitor and improve further.We're so happy that you enjoyed the food, service and accommodations.Hope to welcome you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

2/10 Terrible

Maxim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The check in process was rude and disinterested. The shabis situation was not explained well, and we were confused thinking we couldn’t eat or have lights on. At no point we’re we offered alternative restaurant options other than we can go out and look for ourselves. The attended didn’t seem to care, didn’t explain WiFi, amenities, anything. He was so bored and disinterested. He didn’t care or want to be there with us. Awful welcome! 2. We are staying seven nights. We were put into a small room looking at a wall with a 1m wide window. 3. The room was dusty and unclean. 4. When we spoke to reception, and told them of our intention to leave because of the issues, they couldn’t care less. They told us to calll Expedia. 5. We went to reception and eventually spoke to another woman. She argued with us about the cleanliness of the room for 15mins and the shockingly bad checkin process. We were eventually offered an upgrade at our cost ($1,800) but eventually complimentary. 6. The new room was unclean. There was a chip on the floor, dirt on bed, towels weren’t folded properly, tissue box still closed, dirty balcony with dried lettuce leaves, bird poo everywhere, dust on almost every surface. We showed the guy who took us to the room. He shrugged his shoulders and said some people will love this hotel and others will have the worst experience. Seriously? He told us he would get the cleaner, this never happened. When we phoned reception again they told us to enjoy our stay
Stayed 7 nights in Jul 2022

2/10 Terrible

carolyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dated and needs updating other than rooms that have been other than air con and pillows.. The common areas are really dirty and unpleasant. Pool furniture badly ripped and stained. Filth on floor that is still there days later. Rooms were upgraded as air con was terrible in first rooms. Noisy still in suites, meaning impossible to sleep with it on. The pillows need throwing away. It is unacceptable how dirty the pool in particular was, though dirt in other areas remained too. Staff seem oblivious.
Stayed 7 nights in Aug 2022

10/10 Excellent

lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samir a dining for break first was the best Amazing service we receive from him
Stayed 2 nights in Jul 2022
Response from Guest Relations on Sep 25, 2022
Dear Lisa,Thank you for sharing the details of your recent visit.We aspire to create meaningful journeys and memorable experiences for our guests, and I am pleased to hear that our staff at the David Citadel Hotel did just that.We are happy to hear that you enjoyed our service and delicious food.We look forward to welcoming you back to your home away from home.Kind regards,Arik ShilerGuest Relations Coordinator

6/10 Okay

Mark, North Richland Hills

Business traveler
I have stayed at this property many times over the years. I think that now all the common areas are looking very dated and worn and that all the furnishings in the common areas should be replaced and updated.
Stayed 3 nights in Jul 2022
Response from Guest Relations on Jul 26, 2022
Dear Mark, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am disappointed to hear about the shortcomings you've experienced during your recent stay with us. This is certainly not the type of service we strive to provide. I have shared the details of your experience with the Hotel Management for necessary changes. I would love the opportunity of welcoming you back to the The David Citadel Hotel again in the future, please don't hesitate to contact me directly to assist you. Respectfully yours, Arik Shiler Guest Relations Coordinator

2/10 Terrible

Santiago

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was completly disspointed about this hotel, its supposed to be a five start hotel, is a pretty expensive hotel more than 550 per night. The rug was diry on mi arrival, the courtins had wholes on them, the bed was badly done, you cpould not turn of the light completly in the room, the AC stoped working in the middle of the night. I do not reccomend staying here, and more under that price.
Stayed 3 nights in Jul 2022
Response from Guest Relations on Jul 26, 2022
Dear Santaigo, On behalf of the David Citadel Hotel, I would like to extend my deepest apologies for the discomfort you experienced during your recent stay with us. We pride ourselves on delivering unparalleled customer service and regret to hear that on this occasion, we were unable to meet expectations. Please be rest assured that we are working to resolve the cleanlness and maintenance issues you encountered during your stay in order to ensure the highest level of comfort for our guests moving forward. Thank you again for choosing the David Citadel Hotel and for sharing your feedback with us. Respectfully yours, Arik Shiler Guest Relations Coordinator

2/10 Terrible

Inna

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting dirty rooms
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
Stayed 3 nights in Jul 2022
Response from Guest Relations on Jul 26, 2022
Dear Inna, Thank you for your honest remarks. First, I would like to apologize for any inconvenience caused during your stay. We always take any criticism seriously towards improving the quality of our services. Your comments have been redirected to the Hotel Managment for review and improvement. Let me assure you that our team will be glad to provide the best service, should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 Excellent

Rivka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Guest Relations on Jul 26, 2022
Dear Rivka, Thank you for your wonderful rating of the David Citadel Hotel. I hope your stay was memorable and look forward to seeing you back gain soon. Kind regards, Arik Shiler Guest Relations Coordinator

10/10 Excellent

menajem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel all around and excellent food and service! Will stay here anytime I am in israel !
Stayed 6 nights in Jun 2022
Response from Guest Relations on Jul 26, 2022
Dear Menajem, Thank you for posting such kind remarks about your recent stay at the David Citadel Hotel. We are pleased to hear your needs were met by our staff, and you enjoyed the delicious food. We look forward to welcoming you back soon. Kind regards, Arik Shiler Guest Relations Coordinator

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the Old City, wonderful staff, central location.
Stayed 5 nights in May 2022
Response from Guest Relations on Jul 26, 2022
Dear David, I am delighted to read that you thoroughly enjoyed your experience at the David Citadel Hotel. Thank you for taking the time to share the details of your visit as well as your kind acknowledgement of our team and their efforts to make sure you felt welcome and relaxed. I look forward to welcoming you back very soon. Kind regards, Arik Shiler Guest Relations Coordinator

2/10 Terrible

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst 5 Star Hotel I’ve Experienced
The staff was very rude and at times lazy (e.g. not ordering our car to airport or offering to help us with luggage). The location is great, but dealing with the staff was a nighmare and ruined the trip to Jerusalem for my fiancé and myself. The hotel rooms themselves are also a bit run-down (had the junior suite) for a 5 star hotel.
Stayed 1 night in May 2022

10/10 Excellent

claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and service
Stayed 1 night in May 2022

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel great location Freindly staff and super clean
Stayed 4 nights in May 2022

6/10 Okay

steven

generally underwhelmed
The hotel is very well located near the old city and adjacent to an outdoor mall, however the overall property seemed a bit dated and i thought the service in general could have been better. Staffed seemed Aloof most of the time. I had to replace my key three times for no apparent reason. After some misunderstanding my room didn't get cleaned one day and while the restaurant overlooking the pool is beautiful, service was hard to get. I think the biggest issue is the hotel seems very geared towards Tours who they seem to dote on. As a single traveler i really didn't seem to be a priority and on several occasions including the restaurant and front drive was basically ignored. I travel for work a lot and considering the room rate experience was generally a bit disappointing.
Stayed 3 nights in Apr 2022
Response from Guest Relations on May 8, 2022
Dear Steven, Thank you for sharing your comments following your recent stay at the David Citadel Hotel. We are so happy you enjoyed our central location and scenic view. Your feedback regarding service and attention to larger groups will be forwarded to the relevant hotel managers this is not the impression we want any of our guests to feel during their stay.. We strive to provide the highest standards of service and attention to detail at all times. We regret to hear when a guest feels we have fallen short in any way. Hope to see you back again soon. If I can be of any further assitance to you, please let me know. Respectfully yours, Arik Shiler Guest Relations Coordinator

6/10 Okay

Aaron

Stayed 2 nights in Apr 2022

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best luxury hotel in Jerusalem, especially the staff and their level of service
Stayed 4 nights in Apr 2022
Response from Guest Relations on Apr 17, 2022
Dear Allan, Your feedback is very rewarding, especially coming from such a well-travelled individual like yourself. I am happy you were able to experience the service in which we pride ourselves in and pleased to hear you enjoyed a good night rest in our accommodations. Kind regards, Arik Shiler Guest Relations Coordinator

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing views of the Old City. Convenient location and easy parking in the building. Friday night dinners are excellent. Breakfast is good, but diminished from when we last stayed there.
Stayed 3 nights in Apr 2022
Response from Guest Relations on Apr 13, 2022
Dear Mark, Thank you for sharing the details of your recent visit. We aspire to create meaningful journeys and memorable experiences for our guests, and I am pleased to hear that our staff at the David Citadel Hotel did just that. We are happy to hear that you enjoyed our central location . We look forward to welcoming you back to your home away from home. Kind regards, Arik Shiler Guest Relations Coordinator

6/10 Okay

Robert

Stayed 1 night in Apr 2022
Response from Guest Relations on Apr 5, 2022
Dear Robert, We would like to hear specific details of your experience at the David Citadel Hotel. Please contact me directly to share the informationof your stay. We truly appreciate feedback as we are continuously look for ways to improve and grow our guest's experience. I look forward to hearing from you. Kind regards, Arik Shiler Guest Relations Coordinator.

10/10 Excellent

Alexander

Stayed 1 night in Mar 2022

10/10 Excellent

Dov

Stayed 3 nights in Feb 2022

10/10 Excellent

Moshe

Stayed 3 nights in Feb 2022

2/10 Terrible

Roni tamar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Relations on Feb 23, 2022
Dear Roni, On behalf of the David Citael Hotel, I would like to extend my deepest apologies for the discomfort you experienced during your recent stay with us. We pride ourselves on delivering unparalleled customer service and regret to hear that on this occasion, we were unable to meet your expectations. Please contact us to share the details of your stay. Sincerely yours, Arik Shiler Guest Relations Coordinator

2/10 Terrible

Chana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2022
Response from Guest Relations on Feb 23, 2022
Dear Chana, First, I would like to apologize for any inconvenience caused during your stay. We always take any criticism seriously towards improving the quality of our services. Please contact us to better understand what issues you encountered during your stay with us. Let me assure you that our team will be glad to provide the best service, should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Respectfully yours, Arik Shiler Guest Relations Coordinator