Ratings based on 91 Verified Reviews

4.1 out of 5
71% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from israel

Nice hotel near the old city

Posted Mar 1, 2017
Very good location. Walking distance to many restaurants (chakra is good), mamila mall, old city, david's tower. Outdoor heated pool (warm enough to swim in february) Breakfast is ok, but could be better for an hotel at this class.
Comment from Hotel Management
Mar 2, 2017 by Guest Relations, Hotel Management
Dear Tal, Thank you for taking the time to provide us with your personal feedback following your stay. It is through comments such as yours that we are able to monitor and improve further. We're so happy that you enjoyed our location and heated pool. Hope to welcome you back again soon. Revital Carmeli Director of Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Posted Feb 22, 2017
The hotel is in a great area with beautiful views. The common areas can use a refresh as its dated and stained. The front desk staff can be more welcoming and helpful for a hotel this expensive.
Comment from Hotel Management
Feb 25, 2017 by Guest Relations, Hotel Management
Thank you for your honest remarks. We always take any criticism seriously in order to improve the quality of our services. All your comments have been redirected to the relevant departments for review and improvement. Let me assure you that our team will be glad to provide the best service should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Revital Carmeli Director of Guest Relations Guest.Relations@tdchotel.com
4 out of 5
Recommended
for Everyone
by A verified traveler

easy walk to Jaffa Gate/Old City

Posted Jan 23, 2017
Pros: location
Location: very close to Jaffa Gate but difficult to get to the hotel when the traffic is bad.
Very good service, nice view of the old city, a little pricey
Comment from Hotel Management
Jan 23, 2017 by Guest Relations, Hotel Management
Thank you for posting such kinds remarks about your recent stay at the David Citadel. We are pleased to hear your needs were met by our staff, and you were able to take advantage of our location in the Jerusalem city center. We look forward to welcoming you back soon. Revital Carmeli Director of Guest Relations
5 out of 5
by Leonard

Remarkable facility in an unbeatable location

Posted Jan 4, 2017 on Hotels
Family stay in an incredible hotel in equally incredible location
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Leonard, Thank you for posting such kinds remarks about your recent stay at the David Citadel. We are pleased to hear your needs were met by our staff, and you were able to take advantage of our location in the Jerusalem city center. We look forward to welcoming you back soon. Revital Carmeli Director of Guest Relations
5 out of 5
Recommended
for Business Travelers
by A verified traveler from US

excellent hotel. Great location

Posted Nov 1, 2016
I highly recommend this hotel. It's not a budget choice but for location, condition, service, it can't be beat
Comment from Hotel Management
Nov 24, 2016 by Guest Relations, Hotel Management
Your feedback is very rewarding and I am happy to hear you were able to experience the service on which we pride ourselves. We hope to welcome you back soon. Revital Carmeli Director of Guest Relations Guest.Relations@TDChotel.com
5 out of 5
by A verified traveler

One of the best hotels in Jerusalem!

Posted Oct 5, 2016 on Hotels
The last time I was at the David Citadel Hotel was over 10 years ago. Back than it was already a great hotel. Now it even improved. The service is great. The facilities are great. The renovate rooms are very comfortable. I was impressed by the gym – more spacious and better equipped than gyms in similar hotels. The only thing I'd improve is the breakfast buffet. Israel has a tradition of amazing breakfast buffets in its hotels. This was good, yet certainly not one of the best compared to other hotels.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Your feedback is very rewarding, especially coming from such a well-traveled individual like yourself. I am happy you were able to experience the service on which we pride ourselves, especially within our gym, and comforted to hear you were able to enjoy a good night rest in our refashioned accommodations. Revital Carmeli Director of Guest Relations Guest.Relations@TDChotel.com
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Posted Oct 3, 2016
Very nice view, great location. The stuff was nice. I Loved it!
2 out of 5
by A verified traveler from Mexico

Not what it used to be

Posted Aug 28, 2016
They only make your bed, but don't clean the room. The restaurant is terrible. Nobody takes responsibility of anything, you have to talk to a manager. Will not recommend the hotel or go back. Too noisy, too loud.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 3, 2016
Very good over all staying the only thing realy in need of improvment is room Service the quality of food its realy below all the hotel the Rest is great
5 out of 5
by Elaine from Bethesda, Md

Posted Jul 30, 2016 on Hotels
Only problem was no one explained about the lights to alert housekeeping and how the lights worker in room. Also we could not get their hairdryer to work.