Ratings based on 251 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 14, 2018
Comfortable, friendly, not stuffy. Excellent amenities.
Comment from Hotel Management
May 16, 2018 by B.D, Hotel Management
Dear Guest, Thank you for posting this nice feedback to the Inbal Jerusalem Hotel. your lovely compliments are highly appreciated. Best Regards, Guest relations
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel very good location

Posted Mar 15, 2018
Excellent staff. delicious breakfast with large variety of food . Large swimming pool which was heated and covered and open long hours with lifeguard in attendance. The building work in progress did not interfere with our stay.very easy check in and out
Comment from Hotel Management
Mar 25, 2018 by BD, Hotel Management
Dear Guest, Thank you for your lovely review. I am glad you enjoyed your staying & the good location & delicious breakfast, the heated pool as well, here at the Inbal Jerusalem hotel. looking forward to welcome you again soon. Warm Wishes, B.Dalal Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Pleasant stay but undergoing renovations.

Posted Feb 17, 2018
Location: Hotel is walking distance from the Old City, as long as you are a reasonable walker. There are several attractive restaurants within one block.
We were pleased with our stay. Hotel staff was helpful. The room was smallish but well laid out and functional. Note that the hotel is expanding. There is some noise during the day and some facilities, such as the pool, are not available (although in January that's not a big issue). Breakfast buffet is impressive but pricey when purchased separately.
Comment from Hotel Management
Feb 18, 2018 by Bracha D., Hotel Management
Dear Barbara, Thank you for taking the time to submit a review. Regarding your recent stay here at the Inbal Jerusalem Hotel, I want to apologize for the inconvenience you had during our expanding project, which is in its final stage. I hope we have the pleasure of welcoming you back in the future, so you can enjoy our newly designed hotel Best regards, Guest Relations The Inbal Jerusalem Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jan 31, 2018 on Orbitz
Pros: Everything
Cons: Put Blow Dryers in Guest Rooms
Nice Hotel, Nice rooms. Going through renovations - but it's too bothersome.
Comment from Hotel Management
Feb 1, 2018 by Bracha, Hotel Management
Dear Eric & Leah, Thank you for your feedback, we hope to welcome you again in the neerest future for you to enjoy our new rooms. Best wishes, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

Nice Hotel, free parking

Posted Dec 21, 2017
Pros: Everything
Cons: Afternoon buffet should include stuff other than soups
Location: Great location, lots of area activities, attractions, shopping, and restaurants
Great Hotel, nice surroundings, nice neighborhood, great food, nice, helpful, friendly, staff.
Comment from Hotel Management
Dec 28, 2017 by guest Relations, Hotel Management
Dear George, We are delighted you enjoyed all aspects of your stay at the Inbal Hotel, We do look forward to welcoming you back in the near future. Best Regards, Guest Relations, The Inbal Hotel
5 out of 5
by Elena

Good hotel

Posted Dec 10, 2017 on Hotels
Nice hotel. Room and bathroom large enough. Comfortable bed. Great buffet breakfast. It was kosher so a good variety of cheeses but not meats, a warning for those travelers who want an American breakfast. It was an interesting Sabbath conditioned hotel, I never encountered one before, with some elevators stopping at all floors on the sacred day. Also the elevators did not have an inside panel for choosing a floor, but the panel was in the elevator hall. The reception staff was efficient but not friendly, which is the norm in Israel, although quite shocking for Americans used to the polite 'How may I help you?' philosophy. It is located outside the historic center of Jerusalem, so you'll need transport to reach the walking downtown.
Comment from Hotel Management
Dec 17, 2017
Dear Elena, Thank you very much for taking the time to share your feedback with us. We find your review of our property of great value and appreciate your honest input regarding some constructive comments which have been addressed. I'm sorry you felt the front desk did not accommodate you properly, we are taking this into review as well. I hope we have the pleasure of welcoming you back in the future. Best regards, Guest Relations The Inbal Jerusalem Hotel
5 out of 5
by Olga

Pleasant stay

Posted Oct 29, 2017 on Hotels
Hotel is under construction but it was not a problem. Except of one small issue related to the service in the local bar (one episode, appears to be exception) everything was great.
Comment from Hotel Management
Nov 7, 2017
Dear Olga G, Thank you for taking the time to submit a review regarding your recent stay with us. It is our pleasure to welcome you as a new guests of our hotel. I am happy to hear you enjoyed the tasty breakfast, the nice & clean room and amenities. I want to apologize for the inconvenience you had in entering to the breakfast room. It is not our standard attitude to our guests. As for the service you received at the Sofia Bar, your remarks were forwarded to the relevant managers and we appreciate the feedback. We would like to inform you that We refunded your account for the bar charge. It will be our pleasure to have the opportunity to welcome you back again in the future. best regards, guest relations
5 out of 5
by Michael

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Sep 24, 2017
Dear Michael, Thank you for sharing your wonderful review . Looking forward to welcoming you back soon, Best regards, Revital C.- Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

CLASSIC 5 STAR COMFORT ELEGANCE

Posted Sep 14, 2017
Pros: Everything and a coffee machine in the room was great.
Cons: Everything was great
Location: Location is nice surrounded by parks close to city centre and old city and museums and the like
Staff are professional helpful and immediately ready to do whatever it takes to make sure your stay is good.
Comment from Hotel Management
Sep 18, 2017 by R, Hotel Management
Dear Eddy, Thank you so much for such a wonderful review. It is our goal to provide the best service to all our guests, given by our staff. We are so happy you enjoyed your stay with us, room facilities and location. We look forward to host you again soon. Best regards, Revital C. Hotel Management
4 out of 5
by Jeffrey

Long weekend in Jerusalem

Posted Aug 21, 2017 on Hotels
Comfortable.
Comment from Hotel Management
Sep 24, 2017
Dear Jeffrey, Thank you for staying with us. We appreciate your feedback. Looking forward to hosting you again Best regards, Revital C.- Hotel Management