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Reviews of Victoria Hotel

Victoria Hotel
8 al-Masoudi Street, Jerusalem

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 241 reviews" "
Rating 8 - Good. 94 out of 241 reviews" "
Rating 6 - Okay. 62 out of 241 reviews" "
Rating 4 - Poor. 14 out of 241 reviews" "
Rating 2 - Terrible. 12 out of 241 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

hui Xian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likek the special attention I received from the personnel, they are very friendly, and i would personally would like to tank Anita, she went way beyond her duties and helped me to book a last minute trip to Petra, Jordan. High five Anita i really appreciate your assistance
Stayed 4 nights in Sep 2023

10/10 Excellent

Yousef, SPRINGFIELD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff Most friendly people
Stayed 1 night in Sep 2023

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 13 nights in Aug 2023

6/10 Okay

Frank Joseph Wilson,

Liked: Staff & service
Not in a nice area though it was convenient. The staff was wonderful! They made is into a positive. Very kind and very helpful staff.
Stayed 13 nights in Jul 2023

10/10 Excellent

W

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best part of this hotel is the Front Desk service. They are all nice and very helpful people working at the desk, and will help with just about anything. The rest of the staff is friendly too. A mostly comfortable and quiet hotel in a good location, if you don't mind older furniture and bathroom facilities. Overall a great experience here.
Stayed 1 night in Jun 2023

10/10 Excellent

Shashe

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Arlene

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it is near Harod’s Gate in Jerusalem.

8/10 Good

david

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are very helpful and the breakfast buffet very good.

8/10 Good

Verified traveler

Liked: Cleanliness
Great staff
Hotel starting to show its age, but was clean and comfortable Helpful and friendly staff
Stayed 1 night in Aug 2022

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING STAFF
The staff was absolutely amazing. The people who worked the desk were most helpful and friendly. The breakfast was absolutely excellent, one of the best I have ever had. Once again the staff at the restaurant were extremely friendly and helpful. The location was absolutely perfect, walking distance to everything. I would highly recommend this hotel to everyone. It was a great stay.
Stayed 5 nights in Nov 2022

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anita at front desk was very helpful and very kind
Anita at the front desk was very helpful and very kind. She arranged the tours and transports. She saw to it what we needed in our stay and gave us clear view of city informations. We gave her a tip of $40 and we could had given more for what she deserved. Anita of Victoria hotel was amazing.
Stayed 4 nights in Nov 2022

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyable stay!
This was a great location to walk to Old Jerusalem and surroundings like mount of olives and Gethsemane. The staff was excellent and helped make the stay. Not many area restaurants but was recommended Hotel Jersulam gardens where we ate and drank every night. Their staff was so friendly generous and outstanding food..will definitely recommend this hotel but it is rather “tired” and could use updating.
Stayed 5 nights in Nov 2022

10/10 Excellent

Rokan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet location, helpful employees, nice breakfast service.
Stayed 4 nights in Nov 2022

6/10 Okay

JORGE AURELIO

Liked: Cleanliness, staff & service, property conditions & facilities
Not Tv and dining
Stayed 12 nights in Oct 2022

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities
The property was conveniently located. We picked this hotel because it stated it had parking. When we got there that was not the case. We spent a lot of extra money having to park in a distant parking garage.
Stayed 13 nights in Oct 2022
Response from Reservation Dept on Oct 27, 2022
Dear John,we would like to inform that our policy on Expedia that our parking is limited and it's up to availability to find a parking in our hotel

2/10 Terrible

Edward

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good with this hotel not clean at all we were chocked it is not even 2 stars please you have to be more helpful to us when we booked with you
Stayed 5 nights in Oct 2022

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff ver nice and helpful
Stayed 5 nights in Sep 2022

8/10 Good

Daniel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and breakfast buffet was excellent.
Stayed 4 nights in Jul 2022

6/10 Okay

lizzy, Saddle brook

Traveled with family
Liked: Cleanliness, staff & service
old but clean
Stayed 1 night in Jul 2022

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More pluses than minuses
This small hotel was a bit hard to find since it's on a back street. The lobby is fresh and modern; the upstairs and rooms are adequate but definitely need an update. The staff was pleasant, helpful and responsive. The breakfast was more than ample if you like a Middle Eastern spread, which I do. The room was small and a bit noisy during the day from traffic and children in the nearby school, but I was mostly out during the day. The location is very close to the Old City and easy to reach by public transportation.
Stayed 2 nights in Jun 2022

10/10 Excellent

RAED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people and awesome helpful service
Stayed 1 night in May 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel! Affordable, clean and homely! Plus the staff such as Anita, Michael and Saffan are as kind and accommodating as can be! Will definitely staying here again, highly recommended!
Stayed 1 night in May 2022
Response from May on May 9, 2022
We are really happy that you have enjoyed your stay with us We hope to see you again in our hotel

10/10 Excellent

Ron, Florida, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is excellent! Heat in the room! Friendly staff! Great location to Old City!
Stayed 11 nights in Jan 2020
Response from m on Feb 11, 2020
thanks

10/10 Excellent

jeancarlo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all very good, highly recommended
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in East Jerusalem. 5 minute walk from the Damascus Gate, great location. Very nice staff who helped me to book a tour of Galilee, the breakfast was good and the room was comfortable (albeit a bit dated, as is most of East Jerusalem. The neighborhood looks a little rough-around-the-edges, but was perfectly safe. Overall, I would highly recommend
Stayed 5 nights in Nov 2019

2/10 Terrible

John, USA

Am extremely upset about the parking situation. THE reason we picked this hotel is that they offered free parking. When we got there we parked on the street to check in. Front desk staff said to leave our car there and we were in a legal spot. They said we didn't need to move it into their lot. We were told this three separate times. "Don't move your car it's good where it is." When we left to go to the airport we had a parking ticket.
Stayed 4 nights in Nov 2019

10/10 Excellent

Frances, Scotland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend & I would like to express our gratitude to the staff at the Victoria Hotel for adding a very special layer to our first trip to the Holy Land of Jerusalem From the moment we checked in late evening after arriving at the dazzling Ben Gurion Airport, there was nothing certain members of staff wouldn’t do for us. A special thank-you to the lovely David in the restaurant who made us smile every morning and looked after us, to the lovely chef who made us a strong coffee every morning, to the lovely Mortese who cleaned our rooms and always made us feel happy, to Ata who would get Coca Cola when we needed it. They made us feel so welcome and like family and by the time we left we felt like family. We miss you all! And we'll be back. On the practical side, hotel super central for the old city, beds super comfortable, very clean and good breakfast.
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it had Parking... Staff was Amazing... Neighborhood looked a little scary at first... But if you can overcome appearances..... It’s honestly in a great location near garden Tomb and Damascus gate.....
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, good location. Good breakfast. Shower in bathroom get flooded if you take shower it is too small. Wifi don’t work in room.You have to go to Lobby to activate it.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff cooperation and the property location
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities
Majority of workers very friendly, except one. Wifi did not work in our room, we have to sit in lobby to activate it
Stayed 7 nights in Oct 2019

8/10 Good

celeste

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place
Wonderful manager who is very friendly and helpful. The staff was nice also. Place is comfortable. The food was delish and a nice variety. Only thing was the carpet needs cleaning. other then that it was nice to stay there and felt secure and comfortable.
Stayed 2 nights in Oct 2019

10/10 Excellent

Amy, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for an easy walk to the Old City. Nice, clean room and hospitable staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr Luisa Bowman
It was an Awesome Experience as a solo female traveler from United States. The staff were extremely helpful. Once when I was running late, one of the staff members even took me to my tour bus in order to ensure that I didn't miss a tour. The rooms were always clean, and the sheets were always changed. In terms of the air conditioner and the water temperature in the shower, they too were simply perfect. I will certainly return to the Victoria Hotel and also refer others as well. Dr. Luisa Bowman Political Science Professor from the United States of America
Stayed 13 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay in the Old City
Great experience. The staff are friendly band helpful, the room is a great value, the AC is cold, and the breakfast is an out of this world smorgasbord!
Stayed 4 nights in Jun 2019

8/10 Good

Minh

Liked: Staff & service, room comfort
Good little know hotel near the old city
Good location. Friendly service. Helpful staff. The room somewhat old but comfortable. The dining room provides 24 hr coffee and tea with hot water. The food was good but lack of variety. The price is right for the location near the old city.
Stayed 4 nights in Jun 2019

8/10 Good

Bernard, Scottsdale,Az

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating.Great location.Breakfast is fair
Stayed 6 nights in Jun 2019

6/10 Okay

ABDUL, Amman

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Front desk staff were great. However, the building and the rooms arent as great as they may seem in the images. Was quite disappointed in that. Also, the housekeeper was cleaning all the other rooms on the floor, as I was exiting I requested him to clean ours as well. He said he will have it done within half hour. I went for the Friday prayers and then returned but the room cleaning had not even started. Later that day, he came in for the cleaning when we went out for a trip but when we came back, he hadnt cleaned properly. He left the door wide open.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff is great. I’m enjoy so much!!! Highly recommended
Stayed 7 nights in May 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location close to all the sites. Day staff was helpful. Breakfast great!
Stayed 6 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Close to Old /City, ease of scheduling bus tours, pretty good breakfast
Stayed 6 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really its no bad but is old building happy staff good people
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

ELANJIKAL J, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria hotel review
Location near Garden Tomb
Stayed 2 nights in Apr 2019

10/10 Excellent

sohail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal short stay hotel for Al-Aqsa for families
Excellent place to stay 12 minute walk to Al- Aqsa, whilst carrying child on my shoulders. Breakfast perfect, very friendly staff, amenities close by. We booked a room with 2 children and had no problems family orientated hotel.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location was great. The hotel was clean if a little dated and tired. Check in was easy.
Stayed 1 night in Mar 2019