Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Columbia - Laurel - Ft. Meade takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels. If I can be of further assistance to you, please contact me directly at 301-725-3877. Sincerely, Muzzaffar Khan General Manager bll@extendedstay.com

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Columbia - Laurel - Ft. Meade takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels. If I can be of further assistance to you, please contact me directly at 301-725-3877. Sincerely, Muzzaffar Khan General Manager bll@extendedstay.com

Dear George, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Priscilla, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our plans. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear George, We sincerely apologize for the inconvenience you experienced during the initial part of your stay. It is disheartening to hear about the issues you encountered in the first room. We appreciate your patience and understanding as we worked to address the situation promptly. We are pleased to hear that our receptionist was able to assist you in securing a more comfortable room, and we hope the remainder of your stay met your expectations. Please know that we value your feedback, and we will use it to improve our services. We look forward to the opportunity to provide you with a seamless and enjoyable experience in the future.Sincerely,Hotel Management

Dear Karen, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we regret that the room did not meet your expectations. We understand the importance of a comfortable and pleasant environment. Please know that we take your comments seriously, and we will address the concerns raised to ensure a more enjoyable experience for our guests in the future. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your review of your stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we would like to offer our sincerest apologies for any inconvenience caused. Our goal is to provide exceptional accommodations and friendly, responsive service to all our guests. We have shared your feedback with our team to ensure that these issues are addressed and do not happen again in the future. We appreciate your valuable feedback and hope you will consider staying with us again so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Asiatu, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay; however, we apologize for the inconvenience caused by the outlined issue. We will review this instance with the appropriate individuals and follow up to determine how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Michelle, Thank you for choosing our hotel for your recent accommodation. We are delighted that you enjoyed your time with us and that our location, close to several eateries and shopping within walking distance, was perfect for your needs. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Paul, thank you for being our guest. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Murad, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management

Natacha, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Christopher, thank you for sharing your feedback. We are sorry for your disappointment with our in-suite amenities. We also regret learning that our front desk staff member was not available during your visit. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

DeAndre, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know our location worked well for you and how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management

Paul, thank you for your candid evaluation. We regret your disappointment with your guest room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Molly, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall. However, we apologize for the issues you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

It's so nice to read your positive review of your recent stay. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management

Thank you so much for your very kind review. We are thrilled to know how much you enjoyed your stay and that our staff met and exceeded your expectations. We especially want to thank you for acknowledging our team for a job well done. Thank you for choosing Extended Stay America and we look forward to seeing you again! Sincerely, Hotel Management

Dear value Guest! Thank you for bringing this issue to our attention. Please accept my sincere apology for regarding room condition, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Muzzaffar Khan and I am the General Manager at Extended Stay America – please give me a call on 301-725-3877 ( If somehow you could not get in touch with me please leave the message and I will get back with you ASAP) when you have a spare moment and I’ll try my best to make this situation right.