Ratings based on 131 Verified Reviews

2.8 out of 5
56% of guests recommend
2.8 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Expected More

Posted Dec 16, 2017
For me it was ok and it served is purpose. If I had my family with me, I would have selected something better. I was on the area for a week long education program. I spent now time out of the hotel. I was there basically to sleep.
Comment from Hotel Management
Dec 18, 2017 by Hotel Management , Hotel Management
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so we are sorry that yours was not perfect and regret if any inconvenience caused. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, Hotel Management
1 out of 5
by A verified traveler from old lyme, ct

Posted Dec 2, 2017
I left after 3 hours. Men were coming and Going from the room next to me all 3 hours. Walls are paper thin.
Comment from Hotel Management
Dec 4, 2017 by Hotel Management, Hotel Management
Rich, please accept our sincere apology for the difficulties you encountered with the noise caused by unruly guests who were also staying in the hotel. Our front desk is always available to answer questions and resolve issues. We want our guests to enjoy a good night's sleep, so we would have welcomed the opportunity to address the noise issues while you were still here. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Near beltway

Posted Nov 17, 2017
Close to the beltway! Good amenities. Hotel staff extremely courteous. Need to ask for some things like coffee maker, pots, dishes. Grab n go brkfst is minimal. Nice tea selection.
Comment from Hotel Management
Nov 18, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We are pleased you liked our convenient location, but we are sorry for not meeting all of your expectations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Magical night

Posted Oct 24, 2017 on Hotels
Everything was perfect!
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Thank you for sharing your amazing experience at Extended Stay America with fellow travellers online. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by BARBARA

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 11, 2017 by Manager, Hotel Management
Barbara, thank you for leaving us a rating. We hope to have another opportunity to welcome you back soon to our hotel. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 9, 2017
It was great. Friendly staff and close to entertainment.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management , Hotel Management
Thanks for being our guest. We are happy to read you had an overall pleasant visit and liked the outstanding service provided by our staff. Thank you for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
3 out of 5
by Michelle

Posted Jul 30, 2017 on Hotels
Comment from Hotel Management
Aug 1, 2017 by Manager, Hotel Management
Michelle, thanks for reviewing our hotel. We want all of our guests to enjoy their stay, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Columbia - Laurel - Ft. Meade. Thank you for sharing your wonderful rating. Please come and see us the next time you are in the area. Sincerely, General Manager
2 out of 5
by Monique

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jun 18, 2017 by Manager, Hotel Management
Monique, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for any issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
3 out of 5
by Thomas

Decent Room, Iffy Tub

Posted Jun 2, 2017 on Hotels
Staff was responsive and courteous. There was sometimes a faint smell upon entering the room each day, but it was not really an issue. My first-floor room was comfortable and almost entirely free of smoke smell for my entire 22 day stay. There was an issue with the tub and bathroom sink draining slowly, but those were taken care of. The tub had one spot that was "soft", where I sometimes feared I would cause a leak, or even create a hole, were I to step there.
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Thomas, thank you for being our guest. We are glad your overall visit was a pleasant one. However, we are sorry for the inconveniences you experienced in your room. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, General Manager