Posted Aug 10, 2015
Made reservation for non-smoking room, 2 beds. It took 45 minutes to check in because of lack of staff and lack of clean rooms. When we got to our room late at night, the door was open, the lights and TV were on, the a/c blasting, and the windows wide open as if someone had just leapt out of them. Especially as the doors to the hotel itself were unlocked. I have never felt so unsafe in my life. Also, our room had been "cleaned," but when my sister-in-law went to get into bed, she saw hairs all over the sheets. there were creepy stains on the floor and creepy people in the hall. I would never stay here again.
Comment from Hotel Management
Aug 29, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I sincerely apologize that you did not have a comfortable experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I am looking to add more staff and am retraining current staff so that rooms are available in a timely manner. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.