Posted Jan 18, 2017 on Hotels
Checked in on Friday night, close to midnight. Got up very early in the morning Saturday for a sports tournament, was away most of the day. Went to bed Saturday night and woke up Sunday morning COVERED WITH BEDBUG BITES on my upper body, specifically on my arms, neck, and hands. I pulled back the bedding, and looked under the pillows and saw 2 bedbugs crawling around! My arms, chest, neck, hands backside and legs have continued to show up with bites. The bed must have been infested because I literally have hundreds of bites on my body. The poor guy at the check in desk received the angry feedback I gave him and I asked him to give my phone number to the manager, so I could let that person know in detail. The front desk employee offered to compensate my meals that we had there and told me he would pass on my request to have the manager call me. I think my meals tab was cleared (Credit card shows something pending but not sure). Since coming home, I have continued to have bites show up and they are literally now all over my body... one bite even on my eyelid! I have been washing everything non-stop and hope I have not brought any bedbugs back home. OH... and the manager has never called me. The silence is telling... I waited to post this in hopes of a phone call, but 72 hours have passed...
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues have been looked into, and actions have been taken. We value your comments, and time in communicating with our managment level staff on 01-20 to aid in this occurance. We look forward to the opportunity to serve you again.
Front Desk Manager