Ratings based on 100 Verified Reviews

4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Convenient Hotel

Posted Nov 17, 2016 on Hotels
We had a great stay - choose this hotel for a cheap night before heading into DC. Easy to get to off of the highway. Very pleasant and helpful staff, and room was great. Only thing that I was not fond of was the pillows - small square-ish design and were not the best for sleeping. But overall was a nice night!
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you so much for your feedback. We appreciate you and I am happy to learn you enjoyed your stay with us while in the DC area. Enjoy your holidays! K Harvard Sleep Inn Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel nearby BWI

Posted Oct 26, 2016
Pros: Good beds
Cons: They advertise breakfast, but don't expect too much. The breads and pastries seem right of the frozen box.
Clean and comfortable rooms with helpful staff. They advertise breakfast, but don't expect too much. Stick to the bran cereal, coffee and yogurt.
Comment from Hotel Management
Nov 2, 2016 by K Harvard, Hotel Management
Dear Mary, Thank you for your feedback. I appreciate you and I am happy to learn you enjoyed your stay with us. Please accept our sincere apologies for the poor breakfast experience you may have had. Hope to see you again soon. Take care, K Harvard Manager
4 out of 5
by A verified traveler

Comfortable stay

Posted Sep 12, 2016 on Hotels
have stayed there previously - good location to Johns Hopkins
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Sep 3, 2016 on Hotels
1st floor hallway smelled of smoking cigarettes, no orange juice at 7:30 AM on a Saturday morning, sausage only Friday and not Saturday or Sunday, night desk people were helpful,pleasant & accodating
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Near everything

Posted Aug 9, 2016
Loved this hotel. Everything was in excellent condition. Comfortable bed, clean bathroom. Friendly staff. The breakfast was very good. We went to the dining area to play cards in the evenings... no problem. I would recommend this location highly. We will return here next time we visit our son.
Comment from Hotel Management
Aug 10, 2016 by GM, Hotel Management
Dear Sandy, Thank you for your response. We do appreciate you. I am happy to learn you enjoyed your stay with no problems. Thanks for keeping the front desk company as well while you and your guest played cards in the lobby. See you soon. Enjoy the rest of your summer. Thanks, Kristi
4 out of 5
by amanda

Posted Aug 6, 2016 on Hotels
The hotel is in pretty good condition. Breakfast was decent and better than some options you get for free. Only real complaint was the a/c was horrible. It never got very cold no matter what you set it on. It was basically like having a fan on all night.
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear Amanda, Please accept our apologies for not exceeding your expectations of our hotel. We do appreciate you! I am happy to learn you did enjoy our free breakfast. I would also like to apologize for the lack of A/C in your room. In the future please notify us right away of such issues so that we can make you comfortable. We would much rather have you comfortable than not. Hope that you enjoy the rest of your summer. Kristi
1 out of 5
by Kimberly from Cape Coral, Fl

Bad Customer Service/No Food left/Saggy beds.

Posted Jul 23, 2016 on Hotels
I booked a double beds room traveling. My husband and I in one and my teen daughter in the other. Beds sag at sides, was collapsed on side and keep rolling out of bed all night. So I which beds and slept with my daughter so my hubby could sleep in the middle so he didn't fall out. We got in after 1130pm and came down for free breakfast at 835am. Breakfast was 6-9am No eggs, or sausage. And was all cleaned up. When we asked the front desk we were told they ran out, and there was nothing they could do. 3 yogurt with no spoons. 4 hard boiled eggs. And Waffle batter went bad and tasted like sour milk. Was left. Inedible. Next group of people came in and complained as well. We told them waffles tasted nasty. When they tryed if this guy gagged on the waffle and tossed it out and complained as well and took pictures. I should of to. As we got ready to check out, I wanted them to know bed sagging in room, and no food left was not except able when advertised with free breakfast. But nothing left 1/2 hr before suppose to close. The lady and gentleman at front desk said it ends at 9 am and we ran out. What do u want me to do? I'm sure that's not what kind of customer service corporate wants there brand hotels to say to there customers. Never stopping here again!!! And we travel through here twice a year. So does family. Avoiding Sleep Inn in Jessup, from now on.
1 out of 5
by A verified traveler

Posted Jul 14, 2016 on Hotels
My hotel should not have hidden fees.
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your response. We do appreciate you. I am confused about any hidden fees you may have been charged. The charges that come from the hotel consists of room, tax, and a safe fee. All of which the guest is required to sign a registration form that includes all fees to be charged. If there was anything else charged to your credit card, it should not have been. I hope this will help with any confusion. Enjoy the rest of your summer! Kristi
1 out of 5
by Diana

Terrible Stay

Posted Jul 3, 2016 on Hotels
It was clean in the Lobby which makes you think the rooms will be clean but they were not. They had POOR/Rude customer service. An Employee walked in are room when it wasn't even check out time yet. I do not recommend this hotel. There are plenty of competitor hotels near that will provide better customer service. Poor customer service makes you feel uncomfortable.
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear Diana, I would like to apologize for failing to exceed your expectations of our hotel. I would also like to apologize for any employee being rude as it is unacceptable. I have spoken with the staff at the front desk. There is no reason your felt treated in an unfair manner. I hope that you do enjoy the rest of your summer and stay cool! We do appreciate you! Kristi