Ratings based on 77 Verified Reviews

4.4 out of 5
79% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by shirley

Posted Jul 9, 2017 on Hotels
Room is spacious, clean. Good buffet breakfast.
4 out of 5
by COLIN

This traveler left a rating score only Posted May 25, 2017 on Hotels
4 out of 5
by COLIN

This traveler left a rating score only Posted May 24, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

This was one of the best hotel on my trip

Posted May 17, 2017
Pros: Open and clean
Location: Little off downtown but close enough to go by taxi
Loved staying here. So clean and sparkling clean. Very comfortable bed. The staff was very nice. It was one of the most relaxing places to stay.
4 out of 5
by Theresa

This traveler left a rating score only Posted Apr 2, 2017 on Hotels
5 out of 5
by Johnny

This traveler left a rating score only Posted Mar 19, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 21, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

good but out of the way

Posted Apr 13, 2016
Pros: Quality room
Cons: English skills.
Taxis are hard to get. The staff English is at best, fair. The doorman who handles taxis speaks no English at all, how are you supposed to catch a taxi. The decor and architecture are superb.
5 out of 5
by Jeff

This traveler left a rating score only Posted Mar 31, 2016 on Hotels
3 out of 5
by A verified traveler

Quiet Hotel, need improvement on Customer Service

Posted Mar 11, 2015
Pros: loved the welcoming cookies, warm and yum!
Cons: - try your best to meet the request of the customer, I'm honestly disappointed - heating system in public area is bad - short of staffing
Location: Xitang
We booked 2 rooms through Expedia and requested to be at the same floor from the beginning of our booking , even though it's low season with a lots of empty rooms, staff said it's not possible as we booked through Expedia. My friend and I were at different floor, as well as the end of each side of the building, very inconvenience for us. Started to wonder... if this really a 4 stars hotel... It's low season, when we dined at the restaurant we nearly had the whole restaurant to ourselves, but it's also in the cold season, heating system in public area and restaurant are bad, it's freezing even you're indoors.